Reviews (100)
They came out in Aug 2022 and discovered my capacitor was bad. My electric bill was $750 before they came out and $750 for two months after they "fixed" it but I figured that my insulation was the problem since the "pros" handled their business. Fast forward to TODAY, house is hot as hell, had a contractor come out and was told that the wrong capacitor was on the unit so it keeps overheating and cutting off. NOT FIXED. Of course, I tried to call them but straight to VM and no room for new VMs. DO NOT USE THIS COMPANY. I forgot to add that they were sent out by the home warranty group so if your's assign them, tell them absolutely not.....period
Aaron was very professional very knowledgeable about the equipment he gave me a great deal on a new 2.5 ton unit
They installed the evaporator coil for me thru Home Warranty and now cannot call them to fix the leak that they made during installation
Great customer service. Professional from start to finish .Cool Hand Luke was amazing !
Their contractors Installed a new Air handler less than two years ago. My heat now haven’t worked in a week due to the heater core has already went out. A tech from another company was sent out by my Home Warranty First American and showed me where it was installed all wrong using incorrect wiring, the piping wasn’t done correctly (which I paid $1,000 extra out of pocket for). He stated it’s a major safety hazard if I even turn it on and it wouldn't even pass inspection so he refused to touch it Now my Home Warranty is still dragging their feet on sending someone else out to fix the job by Royal Air and I’m with out heat over a week now!
This company was great. Clean professional and on time. This was great experience. Jr promised someone would show up and boy did they. Luke was very informative and to the point. Get your Ac done by Royal air if you live in Dallas area!!!!
Kelly was very professional and courteous and listened to our needs and answered all our questions when its to to get a system we will be giving him a call
This was the company our home warranty sent to repair our unit. Initially the tech was very friendly and appeared he knew what he was doing. He added a "quick start" to my unit. Next day the quick start was melting down and almost caught on fire. Ruined the capacitor so we called the warranty company to get them back out to fix our unit correctly. Instead, they came out and charged us another $75 trip charge. This is not the warranty company doing this, as the warranty company is billed by Royal AC. Tried to call them and the phone number goes striaght to voicemail and the voicemail is full so can't leave a message. Would not recommend!
We had to use Royal Air because they were chosen by the home warranty that we use. They installed a new AC but will not get back to us with what they installed and the warranty information. I have called, emailed and texted about 10 times since August trying to simply get an invoice with details on what they installed. They will not even acknowledge that my contact attempts. They say their preferred method of contact is text, and they did reply to this text when planning the service visit but will not reply after that. I asked them one last time to get back to me or I would begin to give them bad reviews on social media. So, here we go.
This is one of the worst company. I got assigned to them from my Home Warranty, The cost for replace was $653 which I agreed to pay. During the install they said they wanted more money, which I declined, They removed the new unit and installed back the old unit and left as is with the wires and components hanging out. This company has to be reported to BBB. Stay away from this company.
"Ayman was so awesome! Found problem quickly! So professional. Explained everything so I could understand".Reward this employee! Great job!
Tech responded quickly to make the initial diagnosis (a failed compressor), and now it's impossible to contact them for the follow-up repair via phone, call back service, online contact form, chat box on their website, or text. If anyone from their company bothers to get back in touch with me, I'll update the review to include follow-up service.
I've waited ALL day to hear back from Royal Air. No one answers the phone. I've texted my contact info, along with my Claims #, 4 times today. No response 😕! So very disappointed!. I'll update if they respond soon.
Absolutely awesome service. Excellent communication in keeping me updated with time to expect arrival. Was prompt & arrived at stated time. Polite technician. Fixed issue quickly. Very satisfied & would highly recommend!
If you get assigned this company through your warranty company, do yourself a favor and immediately ask to be assigned someone else. They are absolutely horrible! I put in a service request June 14 and it was July 13th before they finally completed the replacement on my ac. They do not answer phone calls, texts, or emails. It’s impossible to communicate with them which is very unprofessional. They did not communicate exactly what the issue was with my unit and what exactly the repair was going to consist of. They refused to send me an invoice showing what I was paying for until AFTER I had paid the $2000 they wanted. Even after paying they still only sent an invoice with literally no details on what I paid for. Just the total amount I paid. I wasn’t given updates on what was going on or what work they needed to do. I had to call my warranty company and get them to contact the contractor. On their first visit, I was told my refrigerant was low and that more had been added. Tech was literally here all of 3 minutes and didn’t check anything inside. Had a different company come out and was told my refrigerant was in fact still really low and the previous tech probably didn’t add any (especially since it uses the older r22 or whatever). Which made sense because it still was not working properly and I suspected there was a leak somewhere (which was later confirmed and the Royal tech should have known had he done his job the first time) Anyways, it was a horrible experience and after they finally did the repairs they left my attic entrance door all torn up. I assume they had to take it apart to get the parts up there but they just left everything all ripped apart when they were done and have not contacted me back about getting it fixed. Definitely won’t be doing business with them again.
This company was recommended from my home warranty. They don't answer the phone or call back when necessary. I am still waiting on my AC installation as of today. Still no response or call from them and this has been for weeks.
Royal air came to my house and said i need new A/C unit, so my warranty company authorized the work but Royal air said there is $2050 extra for other parts that there own repairman said i do not need but i paid it anyway ,this is the worst company i have ever seen , after 2-3 weeks of the new unit was put in it was not cooling that good at all ,i have been calling Royal air for the past 3 weeks and never one time anybody answered the phone , i may have left at least 10-15 msgs and not one person returned my calls,Do not deal with those scammers , its a fraud company they took my hard earned money and never called me back to fix what they did that i paid $2050 for , plz dont do business with this company ,they will take ur money a run eith it and never care about customers , The stuff that they charged me $2050.00 for ,i found is for less than half of what they charged me for example they said i need a rubber pad that the unit sits on it and charged me $400 for it and its only cost $80 all over the place and the funny thing is i had one already under the old unit and repairman that came to my house said i have one i dont need a new one its just a way to cheat people for more money . they are unethical and not professional at all, PLZZZ STAY AWAY FROM ROYAL AIR.
The technicians were both GREAT. The office staff and call back and communication was poor. The office never got back to us to explain what we were having done before the work was done, the cost of it all and how long it would take for parts to come in. I tried calling 4 or 5 times and no way to leave a message. We waited 2 weeks and finally the warranty people got in touch with them. I have asked for an itemized list of work done and still have not heard back. Once we get that we will pay for services. Not good communication but the technicians are AMAZING and do GREAT work!
Royal Air was hired to fix my AC through my home warranty plan. The tech arrived after the scheduled window timeframe and at the end of the day. I was home all day waiting. After a couple of hours he said the blower motor needed to be replaced and that they need to call the home warranty plan for approval. The tech said I will hear back on Tuesday 7/5 since Monday was a holiday. No call on Monday and through Friday a week later. I called the office numerous times and voicemail mailbox was full. I started texting the number with the original appt time and the replies I received was one that said “ sorry no update” and “we are waiting on the warranty co. and I will have the tech call you”. Never received a call. Home warranty co. said Royal Air never turned in service report. My AC is completely torn apart and it’s 105 here and now waiting for a new AC co. to come on Tuesday. To this day a week later, Royal has still not called me.
These people are unprofessional and unethical. After they gave me a diagnosis that my AC condenser had to be replaced through my home warranty company they would not follow up. They would not respond to a text, phone call or email. They left me without AC for ten days as they absolutely ghosted me and would not follow up. They are the ABSOLUTELY worst in customer service. Keep looking for a reputable company because they are NOT