Reviews (100)
We have been customers for many years and we have always received outstanding service. Most recently, Mike Spalding came out to repair our AC which wasn't cooling. Mike had it cooling within the hour and, as an added bonus, he was extremely personable.
Dennis is professional and very knowledgeable. Customers that he helps will be well taken care of.
Damn good guy. He helped out tremendously. Highly recommend!
AC working great. But wanted to take advantage of a reasonably priced check and tune up flyer offering. Tech came out, ran diagnostics, and told my wife everything looked good except for the capacitor, that it was going to go out in a week due to the heat and when it does it's going to put extra load on the other capacitors thereby causing a complete unit failure, and will then cost us a $8K price for a new unit! I know electricity, all the way to the component level and even the substrates that make up individual components, including the 1's and 0' of any given circuitry/program as well. This said, even if the technician saw the measured value of the capacitor at its upper expectable range, there's no way a emphatic dire prediction can be made to state a component is definitely going to go bad in a week!? Scare tactics were used on my wife (my opinion) by telling her if we didn't replace the capacitor for $300 that it is going to go bad destroying our entire AC unit! I was at work therefore could not question the technicians results. After turning down replacing the capacitor. We went with another HVAC company. They also tested said bad capacitor, tested good! Albeit it did test towards the upper range. But that technician said he sees that ALL the time with this type/brand of capacitor as it was a cheaper China capacitor. He still replaced it with a more reliable better built capacitor, taking him 20 minutes and charging us only $20 dollars! There is much much more negative information that I could say, which concerns warranty information along with pricing and labor cost discrepancies but I don't want to waste anymore of my time on writing another novel for people to dredge through, only to find out that this company should be ashamed of themselves for upsaling and trying to strong arm an elderly person into thinking they need to spend hundreds of dollars or their unit will be destroyed! For shame Comfort Experts.
Great quality work. Very thorough in examing thermostat, outside and inside equipment.
AC was not cooling. Called. Said $49 for diagnosis trip and asked for CC on phone (which I gave). Sent someone out that day who said system needed 8 lb of coolant and cost of same would be an additional over $3,000 (system takes R-410A which they said had gone up in price). I declined as that seemed excessive. Called another company next day who came, diagnosed same issue, added 5-6 lb of coolant (said didn't need 8), and charged $460 total. System now works normally. I would NEVER use this company again.
Dennis was quite the professional !! Troubled shooted the electrical system on our blower unit. Replaced the parts that showed to be bad.
Technician came out inspected the ac to determine why it was not cooling. Quoted 1500 to fix the cooper pipe between outside unit and house. Then 2k for 2 pds of r410 freon. Got a second quote repair 250 and 500 for 3.5 pds of freon. Not sure how this place could stay in business treating customers this way.
Great company, great people, great service!! I highly recommend these guys and gals! Update: always a pleasure doing business with you Comfort Experts...we are cooling nicely! Appreciate the service and professionalism, Zach is a rockstar!
Kellen did an excellent job. Best analysis of an HVAC system. Went the extra mile and was completely honest!
Today we had Michael S come out and service our unit. And I was super satisfied with his work he’s very professional and fast walked me through every step I highly recommend!
Mike was awesome! Very professional, and got our systems running great!
Technician was polite, on time and gave a good set of recommendations about the future replacement on the system.
The young man was very professional and kind, He went above and beyond to try to get the air condition to work. He provided above average service.
Adam is the best, thank you so much! Good service and value here as well as trustworthy folks.
Technician was on time friendly, professional explained everything and made sure I understood everything. A good person all around.
Colby is the best tech we ever had! Very professional! Explained everything he did and how well our new system is doing for being a year old! Very happy with Comfort Experts. Definitely will be telling everyone to use them!
Colby came out was very thorough and laid out all of my options and explained everything in layman's terms. He was very professional and answered every question that I peppered him with. Was a good sport answering my question.
Blake came out to inspect the a/c unit and advise. That he did and was very professional at it, thanks.!
Very professional setup. I communicated primarily with this company through text message, which is more convenient for me. The tech was extremely friendly. All digital experience with payment, etc. I will use this company again.