Reviews (100)
Horacio did a great job! Very knowledgeable and friendly! Great service! Everyone from the office staff to the technician were nice, helpful, and informative. Would recommend to anyone needing quality service.
Horacio was very courteous and thorough. He tested and troubleshooted multiple things. He explained everything and performed what repairs were needed. I will definitely be giving them a call if I have any future issues.
Excellent Service!! Horacio was here a pretty long time and worked hard to clear the drains and get AC back to working order! Very pleased with the service and friendliness! He took the time needed to answer all of my questions!! Thank You so Much 🙏
The guys did a great job. Thanks.
Horacio did a great job, very professional and courteous. Discovered my problem where 2 other services have not been able to find.
Great family owned business! Always attentive and professional.
Horacio was awesome! He came on time, worked efficiently and fully explained the repairs that needed to be done!!
The only reason I am giving them 1 star is because there in not a "no star" option. They were assigned by our home warranty company to repair our a/c which has been out for 3 days. (in the triple-digit TX heat). They contacted us and we were assigned a time slot of 12-5pm. Their technician called us at 12:38pm to say he was on his way & should be here in about 15 minutes. He arrived at 12:52pm and asked what the problem was with the a/c. We explained that the unit would turn on, then about 10 seconds later it would turn off and that had been happening for the last 3 days. The technician asked my husband to show him where the attic drop was located because he wanted to look at the inside unit. When he got in the attic, he told my husband not to go up with him and the keep the stairs clear in case he had to exit quickly. When he came down from the attic, he asked my husband to show him where the outside unit was located so he could look at it. My husband walked the technician to the outside unit and stood near by in case he had any questions. The tech asked my husband if anyone had performed a "leak test" on the unit because it sounds like it may be out of freon. My husband said no and the technician said he would have to fill out a leak test report and get that scheduled before he could do the repairs then he walked to his truck at 12:59pm and sped off. After about 45 minutes, I called the company to inquire if the technician had filed the report or if was he coming back and was told the technician refused to work on our unit because he didn't want to be watched over while he worked. I explained that the technician had only unplugged the unit, he did not even begin to do any work, he just asked us that 1 question then left. The person who answered the phone was rude and kept talking over me while I was explaining what happened. They were VERY UNPROFESSIONAL - horrible customer service!! We have called our warranty company to make them aware of the situation and
Always appreciate the good customer service from EMS.
They always are immediate in their response and make sure things are done right. Can’t recommend them enough!
Service was fast, thorough, and friendly. Thank you, Eric and Emilio!
A/C wasn’t working when we got home. Gave them a call and had a tech out within the hour. Got us up and running and walked us through everything that happened! Definitely recommend to anyone needing work done.
They arrived on time, were efficient, friendly, and knowledgeable. The cost was reasonable and we plan to use their services every time.
Horatio came in and assesed the problem. Leveled the unit and cleaned out the standing water in the coil area. Cleaned condensation lines. Still needs to return to replace drip pan.
EMS Heating and Air are very professional and reliable!!! Katie and Eric are awesome!!!
Horacio did not give up and they fixed my problem nobody else could. Awesome company
Five star service and results. Horacio was great. He replaced the capacitor and had our unit back operating in less than 30 minutes.
Haracio is always personable and professional. Gets the job done in a timely manner.
Great company, always a pleasure working with them!
They came early and took great care of us! EMS continues to provide great service for our business!