Reviews (100)
First Call and serviceperson Frank were fantastic. After our AC went out Thursday night, we worried about getting it fixed before the weekend. First Call responded to our message as soon as the office opened. Frank was genial and communicative, on time, and had us running again by 9:30 a.m.
Blake was the service technician that managed my appointment and he was nothing short of amazing. He quickly identified the issue with my A/C unit and confirmed it with his equipment, while talking me through the process as well as explaining preventive care methods to ensure this issue doesn’t repeat itself. He didn’t leave until he every touch point associated with my A/C unit (thermostat, furnace, vents, filters etc.) was properly checked and cleared. He was on time to the appointment which I was able to schedule just 24 hours prior which is unheard of during the Summer heat waves here in Oregon. I’m grateful to Blake and to First Call Heating & Cooling for immediately prioritizing my family’s needs and providing first class service. I’m a lifelong customer now and will refer them to everybody in my neighborhood.
Our AC stopped blowing cold sir yesterday while we out and came home to a very warm house. I called first thing this morning and they were at my house around 1pm and replaced the capacitor and were done in less than an hour. Thank you
Nick was great! Got my AC repaired very quickly.
Frank is wonderful, he serviced my furnace and AC today. First Call is a very responsive and thorough company.
Frank is best! 40 year service professional goes a long way ! Happy to have have knowledge base & skill set. Fastest fix I have ever experienced!
It was very good service. Thanks to Blake. I will tell about your service to my friends. Thank you Blake.
Frank is awesome fast and friendly and great customer service.
Always great. Send Frank to my house every time.
I highly recommend Brian D. who came out to do maintenance on my furnace and AC units. Brian is very personable but beyond that he is exceptionally capable and takes pride in his work which definitely shows in the final product. I am very pleased with First Call Heating & Cooling's choice of Brian D.
Warranty adjustment of furnace’s blower assembly today was smooth, professional, and friendly. Very pleased with the service today. I wish the problem had been noticed and fixed two months ago at our annual equipment maintenance, and I’m happy it was no charge today.
My air conditioning went out and I submitted a repair request on their website in the evening. I got a phone call first thing the next morning and they had a technician at my house that afternoon. Blake was able to get it back up and running quickly and did a great job of explaining what happened as well as giving some tips to prevent it from happening again in the future. I highly recommend First Call for any HVAC needs!
Blake was very polite. He took the time to start small and go on to find the problem. All fixed in a timely manner! Thank you for the prompt replying and sending Blake.
Moved to Happy Valley from out of state. Contacted First Call to evaluate and tuneup our HVAC system. Service was great! They did a terrific job, they were prompt, courteous, helpful, and very professional. Daniel Medrano, technician, was practical, patient, and very responsive to our questions and inquiries. We are confident that our heating and cooling are serviced and ready for whatever the weather might be. Thank you!
Excellent professional service ! Have used this company when they were Oregon Heating and Cooling. Technicians have all been very friendly, professional, knowledgeable and prompt for maintenance. If there needs to be added service they show you photos and explain why you need cleaning or replacing and will give you a time frame so you can budget. I appreciate the several different levels of choice - good- better-best so you can decide on what you can afford . We had a compressor that went out in our heat pump after 10years during a hot spell of triple digits and the technician arrived with parts ready to go ! They had a ton of calls and they fit us in within a few days . So grateful .
Excellent, courteous service. They were able to schedule for next day diagnostic. Technician was friendly and thorough.
Have used the company for many years. They installed the furnace/ac and have serviced it regularly. They have always been responsive and easy to contact for service or questions. Service people were professional and knowledgeable. Would recommend them highly.
Really great experience with Frank! So helpful and great customer experience. Thank you!
Excellent service! Brian D. did a complete tuneup on my gas furnace and A/C unit. He was very professional and courteous and was very knowledgeable when I asked questions about the 2 systems. His thoroughness about CO2 readings and other details was impressive! I appreciate the great service! Thanks! Anne-Marie Claire
FRANK arrived on time and repaired the furnace to provide heat. He. was very friendly and professional, and patiently provided detailed answers to my questions.