Reviews (37)
The tech showed up to my house to service my AC and heater. He looked at my heater for maybe 5 seconds before telling me I needed a new one and refused to look at the AC claiming it would be in the same condition. I had a different company come out a week later. He was able to fix both of them and told me that my heater had balloons stuck in it which was extremely dangerous. Definitely do not recommend this company to anyone. Tech should not have a job honestly.
Online has a whole pages about water heater maintenance and repair but when I called for an appointment (number is on the site), the person who answered said they don't do maintenance on water heaters. Please update your website, so folks in need aren't wasting their time.
Steve was early and provided solid recommendations. Installers were very responsive, solid communicators, clean and thorough. Very definitely recommend.
I am in the property management business. I gave this company tens of thousands of dollars in repairs and installations over the past 10 years. They installed the brand new HVAC system in my house with the warranty. The heat pump had issues starting year one; placed multiple service calls for various issues and paid for repairs. The heat pump is either defective or the installation was not done well. The owner, Steve, is refusing to trouble shoot the issue with the Maytag customer service technician. He tells me that I should call a different company to deal with HIS installed heat pump. I'm very disappointed that Steve, the owner, installed it and now refuses to either find the issues with Maytag warranty service or to replace the unit for a non-defective one.
Def recommend 100% !!! very nice and respectful even tho they couldn't help me and was honest about it and didn't try to rip me off ...offered the help in the future if it was needed and their diagnostic charge is fair in comparison with the trip charge I need to pay for the other guys who can service my furnace:( Will Def try using them in the future especially if and when we need a new furnace (and no we aren't related...even tho I made the family discount joke..they laughed)
I used a Groupon to have my annual gas furnace checkup. Heather was the name of the tech who did the work. She was FANTASTIC! She was punctual, courteous, and very knowledgeable. All the techs I've met via this company have been great, but Heather tops the list. Kudos!
We had Anderson install a furnace replacement and AC install. Through the quote process, Steve was very helpful as we looked at various options and he provided a very competitive price. Rachel and Heather did the work itself and we were very impressed with them. They worked hard for a long 12hr shift, kept a very clean work site, and were helpful/flexible with a difficult exhaust vent situation.
lennox gas furnace and acwe had a new gas furnace and AC installed Steve was very prompt in getting information to us and was the lowest price of the 4 bids we recived the installers arrived exatly on time and had the work completed inless than 1 day as promisedplus adjusuing our filter slot for easier filter replacement at no extra charge even after the job was completed and paid fo when I had a question about the new furnace Steve took time to answer aquestion I had helping me to understand the furnace operation better very pleased with the entire process from initial contact through installation and follow up question Exteremely satisfied, happy to reccomend Anderson
I chose Anderson heating & cooling for new AC and furnace installation after getting 4 quotes from other companies because of great value and nice customer reviews I read online and on Angie's list. The owner Steve came out to talk to me prior to installation and was very professional & kind. On the day of installation technition Heather and Kevin showed up on time and completed the work and they were both very nice to work with. Kevin went over everything when the work was completed and answered all my questions. He was very caring and professional! Thank You Steve, Heather and Kevin for providing excellent customer service and job well done! I will recommend you to my friends!
Anderson Heating and Cooling installed a new furnace 7/18 and we could not be happier with the entire process. After getting 3 other quotes we called Anderson on a referral from someone previously in the HVAC business. Steve responded quickly with 3 options via email and then answered our questions over the phone. The technicians arrived right on time and explained the installation process before they started and did not do anything not "standard" with asking us first. We highly recommend them.
Sent out a Tech named Kevin, he said low on refrigerant could probably use a few lbs. Added sealer and 6lbs of refrigerant, 750$. This made absolutely no difference. He said it could be the thermal expansion valve, but he has never done one. Did a little research and found it to be a fairly typical repair. Mine being a screw connection, not a brazed connection. He said he would call another person. Over a week and never heard back, even after a call and message. Called company and they just asked if i wanted to order the part, would be at least 500$. I asked if this would fix it. They said they don't. I said I don't want to dump a bunch of money into a system and then replace it. I would rather buy a whole new system then just keep throwing parts at it. The lady told me three time I could call someone else. Horrible service. Go somewhere else, don't waste any money with these people. Can't believe a business would pass on replacing a system, just to screw someone out of 750$.
My wife and I picked Anderson Heating after getting 4 bids in the local Oregon City area. We got a new furnace, additional filter cassette, new Central A/C, new gas water heater installed, and a new Ecobee 4 smart thermostat with sensor. From quote to installation, Steve and his team showed up on time, did everything they said they would do, and replaced the thermostat when the wrong one was accidentally picked up. Highly recommend, as did my neighbor.
I moved into a new house and had Anderson H&C out for inspection, cleaning and tune up of my furnace right after moving in. I started noticing what smelled like natural gas but some said they smelled it and others no, so called the gas company and they said yes, hazardous leak coming from the flex line in the furnace right in front when the panel comes off. I called Anderson H&C to ask them to come repair the flex line that they'd either nicked or missed during the inspection less than a month before and the guy refused, saying I'd have to pay to have them fix it and heating systems have issues all the time less than a month after they come out for inspections. I haven't touched the furnace since they came out. When I said that's the point of an inspection (to make sure it's safe and working properly), he said I had an entitled attitude (??). Never using them again, definitely would never trust them working on my system and called me entitled (??) for expecting to have a safe, working furnace after I paid them to do an inspection.
Anderson heating and cooling was able to repair my air conditioning system at a fair and reasonable price, after another HVAC company had given me bad information trying to sell me a new unit for thousands and thousands of dollars. These guys are honest and professional. If I have heating or cooling issues in the future Anderson is the first and only company I will call
I called twice and was told "Steve will call you in the morning" twice. No call.... I finally had to call someone else that wanted my business. Terry
Was quoted on the phone by “Steve” a price for install with electrical. Told him I had the electrical covered. He lowered the price by $500. Before they came to install, I told him I couldn’t get a hold of the electrician, and asked if they could just include it. He said sure. After install I paid with Cashiers check for the full amount agreed upon. His electrician was the same guy I was going to use. So the total was still the same. After making payment he told the electrician to call me for his portion. Then told me that the price would be $500 more than what I paid. I was quoted $4400 for install, plus $500 for the electrical work. I gave a check for $4900. And now he (Steve) is saying that I still owe $500 more to his electrician. ABSOLUTELY NON SENSE!!! They will tell you one thing and then change it. Bait and Switch. I Highly recommend going with a different company!
They have been maintenancing my heating and air conditioning system now for about 15 years and they are always timely and they do my annual checkups on my machines and they remind me which is nice great prices good people
Had furnace and air conditioner installed be Anderson in 2017. Furnace quit working during snow/ice. Made an appointment and they arrived right on time. Identified the issue right away and got the furnace up and running fast. Great company to use for any HVAC needs, installation or service.
Cannot speak more highly of this company and their customer service. Had an issue with my furnace and the representative called me and scheduled someone to come out to me immediately. Steve, Heather and Kevin were all extremely helpful and knowledgeable. They were all friendly, easy going and answered all of my questions informatively. They were very quick to fix the issue as well. If there any more issues in the future I'll be sure to call them first and I would recommend them to anyone in the area.
Diagnostic and Options within 1 Hour of Calling! This was for my Rental House, so I really appreciated the Quick Response. Unfortunately, it was a Friday. So, we had to wait until Monday for Removal & Replacement of our Furnace, but it happened to be In Sale for $2,500!