Reviews (100)
Our service man came on time, took his time to finish the job. Everything was done to our satisfaction.
We are beyond happy with the services Tommy Bynum Heating & Cooling provides. I HIGHLY recommend requesting Ronnie Smith as your Technician. He is punctual, professional, knowledgeable, and most of all...trustworthy. As a real estate agent/ builder I am relieved we have found a great technician I would trust without any additional supervision and around clients. I am blown away and he deserves recognition! Thank you, Ronnie!
Joey and Ronnie came the very next day after contacting them, and obviously were experienced with Goodman hvac installations. I was pleased with their work and also their recommendations to make my unit more efficient. I made sure to lock them up by committing to a maintenance agreement for the next year, which happened to be at a special price at the time, so I am very satisfied.
Ronnie smith came out and got me going. Told me exactly what was needed , didn’t try to push anything extra. Very straight with me.
I would recommend Tommy Bynum for all your A/C, needs for your home
As always, fast, friendly service. Ronnie Smith performed the yearly checkup on my AC. Honest, professional, and didn't try to sell me what I don't need.
RONNIE SMITH DID A FANTASTIC JOB!
Ronnie Smith and Joey Christopher were wonderful to have as service professionals. I am always impressed by Tommy Bynum’s customer service and will continue to use them!
Very easy to work with. Have a two hour window to show up, called earlier in the day to see if it was okay to show up 30 minutes ahead of schedule. Tech was knowledgeable.
I called Tommy Bynum H & C this morning and they were at my house by the afternoon. Ashley, who answered the phone was very polite and helpful. Johnny Smith, the technician, was very courteous and friendly and showed me exactly what was wrong with our system. He fixed it on the spot and now I have a quiet A/C Unit again. Johnny also gave me some excellent advise on the different products available when I was ready to replace our old unit. Johnny is very knowledgeable and would definitely recommend him.
Professional, responsive, and honest. I had an issue with my unit leaking through my ceiling for about 8 hrs. Called the big name competitor in town, and they said $5,000 to jack up the unit, stabilize it, rebuild the floor. So glad I got a second opinion. Tommy Bynum charged me $75 to come out, they leveled the unit so it drained properly, and I’ve not had an issue since. That was a year ago. Appreciated they didn’t try to take a female to the cleaners.
Just had a service on 2 AC units from Anthony. Very professional. On time. Got done in less than an hour. Explained exactly what he did, and the price was reasonable. 2nd time I have used Tommy Bynum and will use in the future.
We've used Tommy Bynum's HVAC services since 2017 and they never fail to deliver. From arranging a service or repair appointments with Ashley to the arrival and departure of our favorite tech Anthony H., the process is smooth, pleasant, and completely professional. Thank you for providing something that appears to be in short supply these days ... awesome, trustworthy customer service!
Long time I hired so many people to fixed my AC, never got fix, I was so frustrated and cost money without working. I asked around which company that can do a better job and I don't care how much will cost because I was so tired of calling and fixing my A/C. Right after that my boss gave me Tommy Bynum Heating & Cooling, I was kind of afraid because I don't speak English well enough and hard for me to explain what happen, also I don't even know what wrong. I decided to call and one lady pick up my phone very quick, her name is Ashley she is very sweet and she set up appointment with Anthony, next day he texted me and updated with me what time he will arrive, all my problems have be solved and I have no problem after he took care of. I called office couple time I requested Ashley to schedule Anthony for service check. Every time I call, customer service is extremely exallent, the field person (Anthony) skill and communication extremely Exallent. Very friendly and he always reply text even if he's off of work. I always satisfied with this company's team. I want to give more stars 🌟 if I could.....
Replaced a limit switch. Took 2 1/2 weeks to get part in. Over $400.00 to diagnose and replace part. Switch replacement took 10 min. Technician was pleasant and professional.
prompt in addressing our issues however never received a call back as was told. took no responsibility for product failure but implied completely our fault for not checking fans on split system.. not a happy customer.
Brandon W. Came out same day-literally a few hours after we called. Diagnosed the problem and repaired it asap. He didn’t try to upset us and instead, was extremely helpful. He was very professional as well. We would use your company again because of Brandon. Also, we will be recommending your company to our 700+ Neighborhood. Thank you so much!!!
Our AC quit working on late Thursday evening so I called the company who installed the unit on Friday morning. I was told the first appointment for a service call was Tuesday morning. I have used Tommy Bynum in the past, so thought I would give them a call. I was told a repairman could be out within the hour. Anthony showed up about 40 minutes from the time I called. He was very professional, explained what he would be doing, quickly determined the problem and made the repair. He was quite knowledgeable and willing to answer all of my questions. I was extremely pleased that my unit was fixed quickly for a very reasonable price. Definitely will use this company again!
Unbelievable....fantastic customer service. They made no excuses, followed through and were faster than I expected. Professional and worked with integrity. I am so impressed. I can't thank them enough for providing such wonderful service that made my life so much easier.
I will spare the details of the saga that preceded their visit, but we'll say that we haven't been able to cool our home for the last month. I attempted to use other local HVAC services, but either they didn't answer the phone or were reluctant to help. Tommy Bynum Heating & Cooling were different from the first greeting. I spoke with Rob at one point who was very knowledgeable, helpful, and respectful. The service dispatcher and scheduler was kind and professional. She scheduled an appointment the following day with Alex. Alex was prompt, professional and warm. They were able to schedule a same day repair after Alex completed his diagnosis! We are now able to cool our house just in time for the heat to arrive, at a very reasonable price, and less than what anyone else quoted! All of this with incredible service! I would not use anyone else.