Reviews (78)
I purchased a maintenance service contract from May 23, 2022 - May 23, 2023, with Comfort Wizards in the amount of $189.69. This was billed to my checking account on 5/24/2022. The contract terms state: "Preventative Maintenance Agreement for one system includes two visits/year where we will clean and inspect the system and verify proper operation. One visit will take place during the cooling season and one during the heating season. You will also receive a discounted diagnostic fee of $99 + tax for any service calls during the year and 15% off of any repairs to your system during the year." Despite numerous calls (from myself and my husband) and emails, I did NOT receive the 2 preventive maintenance visits during the contract term. After calls and emails offered no responses I asked for a refund on Dec 22, 2002, 9:47 AM which again went unanswered. Hopefully if anyone from the business reads and responds to these reviews, they will contact me regarding a refund for the unfulfilled contract.
These folks helped with several hvac issues in multiple properties. They’ve replaced several units and have also done a few other non hvac projects for me. There were times when Harlie helped me fix things myself over the phone. Recently, Harlie’s crew moved 2 outdoor units from one side of my house to the other due to sound and space considerations near my patio.
Highly recommend Comfort Wizards! Our HVAC broke last year, 1 week before a big snowstorm was expected in Raleigh, and our home warranty company was being unhelpful in getting us the necessary repairs and it turned into a messy situation. Andrea, Harlie & Vern were SO helpful in dealing with the home warranty company and ultimately getting us a new HVAC installed days before the snow hit. Throughout the process, they were empathetic and went above and beyond to get us the help and service we needed. It felt like we were being helped by friends vs. a company - such a nice switch from the home warranty company. We recently had a minor issue with our unit and Harlie quickly came out that evening to repair it, which we really appreciated. Couldn't recommend them more!
Can I give them negative stars? No? OK, I'll just leave this one-star review. Just read their YELP reviews. There are multiple examples of how this company is crooked. I speak from personal experience dealing with them. They reluctantly showed up 3-5 days late depending on the metric of a weekend request being up to 48hrs after initial request) to a home warranty repair. The 'repairman' showed up at 5:00pm on a Friday night (who I later found out was the manager) not to repair the problem of NO HEAT IN JANUARY 2016, but to try to sell me an upgraded NEST thermostat. Yes, I am still salty after all these years. After explaining I didn't want to buy a thermostat, he spent about 15 minutes in the attic and then returned, explaining that he could not fix it that day. He told me to "Do not let anyone else touch the system" until they returned on Monday. This didn't sit well with me. The hairs on the back of my neck stood straight up. Why would someone else not be able to work on the system? As soon as he left, I spoke to my wife. We agreed something was amiss. I called the warranty company and requested another repair company. When the new company repaired the system, the repairman told me that someone spliced 2 wires together to make sure the system would fail. NO ONE HAD WORKED ON IT EXCEPT COMFORT WIZARDS. This company is crooked as a barrel of snakes. I repeat, READ THEIR YELP REVIEWS. There, they have a 2-star rating and a LOT of 1-star reviews of people they have screwed over the years.
Purchased a central HVAC unit Sept 2021. They surely had the Best prices from any other Carrier dealer in the Triangle area. Customer service is another story...Installation of the unit was very good, but the Techs did NOT know how to install the thermostat. Took a couple of days and 3 different visits for the unit to run due to the thermostat.Verify Prices before paying your bill (could differ from quote). 1 year exactly (today is Sept 13th, 2022) the promised MAINTENANCE does NOT happen. We had been scheduled 4 weeks in a row, and they do NOT show up, we call and we are reschedule to again no show. They do NOT even call. When we request, we are told they do not have enough staff. Just be aware.
Honest, reliable and friendly HVAC contractor in the Raleigh area. I've been a customer since 2007. Highly recommend.
Andrea, Harlie, and Vern were fantastic. Andrea helped me over the phone and really made me feel as if I were being helped by a family friend. As we talked through the situation she was able to make a recommendation that fit well with my budget, and had it installed within 3 days of being in touch- seemingly a rare case in todays climate. Raphael and his team were here on time, and were very patient with us as we were tied up with meetings while working from home. I believe all and all they were in and out in about 5 hours for a full installation of a brand new gas-pack. I will be recommending that all of my friends and family go to them when they need any services, repairs, or new units. Thanks again!!
The employees off Comfort Wizards are some of the best people I've had the pleasure of dealing with. When they set you up an appointment, I am sure that that you are notified when the technician will arrive. Then the technician I'll let you know exactly when he will be there. You're always informed they go above and beyond to make sure you are happy and happy with the work they did. Pedro who works for the app is one of the best I have ever seen. I would highly recommend Comfort wizard and all of the employees to everyone. Thank you very much for your professionalism and expertise
The last two experiences with them have given me so much stress and anxiety. Last time they sent me a salesman who was trying to sell me things I didn’t need. Today I got an obviously unprofessional technician who didn’t know if unit was for both gas and regular heating and we had to answer that, absolutely careless as well as definitely presumptuous about his job and when the vent cover falls off because of his carelessness, he chuckles and flippantly says, “And here it falls just right off!” And keeps going instead of fixing his mess right away and blushing in the very least. Vent cover seemed to have got chipped on the side. YES, it DID get chipped and I hold in my hand right now the chipped piece! We complained previously and they promised to do better next time and today was the next time and he honestly gave me the panic of my life. I’m afraid I have to look somewhere else for better service that keeps me at ease, know I am conscientiously taken care of, not treated too carelessly or too casually.
The repairman was very friendly and explained everything to me. Very professional. He figured out the problem right away. He had to go get the parts and was at my house probably after his work hours. He fixed our AC. Couldn't have been more happy!
We've had William twice. Very good and very professional! We'll definitely call them again!
I’ve had nothing but a wonderful experience with Comfort Wizards. They took over my warranty service a few years ago when my previous HVAC provider refused to honor the extended warranty I paid extra for when I had my two new HVAC systems installed. Since moving to CW their technicians have been great on each service call and the office personnel are always very helpful and accommodating. And on top of this their pricing is better 😊!
We are very pleased with our service received by Comfort Wizards Heating & AC. Ray installed our Halo Reme, and I don't know the name of the man who came to check that it was functioning correctly. While he was doing the checking, Ray just dropped by to say hello to us and see how satisfied we were. Both, Ray and the man who came out this week per our service contract, were great. I love how they call and explain, if weather might interfere and to make sure the date is good for us. Everyone is very warm and friendly.
Continue to be very pleased with Comfort Wizards. They exceed expectations.
This was a great service call. Raymond came out, did a quick diagnostic and had the whole house running cool again. Also had some good tips for making my AC work better, and got all the specs from my system so that if it completely tanks they can do a quick replacement (my system is vintage 90's. ...the odds are not in its favor.). I had to get my system restored a couple of years and this price was less than then.
Would not recommend. They were supposed to come out last week and at the last minute canceled. Then, they called yesterday and pushed appointment back by 2 hours. Then was late for that appointment. Supposed to check Air Conditioning unit, but never even turned it on (how do you check a unit if you don't even turn it on?). Tried calling in today to see what was going on and have not heard back.
We’ve been working with Comfort Wizards since the first week we moved into our house several years ago. Harlie and his team have always taking exceptional care of us. We’ve needed them in emergencies and we’ve needed them for routine maintenance and we have never been let down. I highly recommend Comfort Wizards!
Great team, professional
They have taken care of my unit since February 2019. They replace everything and could not recommend another company but Comfort Wizards. If you need them there very professional and get the job none. Thank you Harley the owner and Tech Ray for help. And forgot thank you Adam for your time on the phone setting up service. You need a pro call Comfort Wizards you won’t be sorry about but very happy you did
Would definitely recommend. They were able to isolate and replace a part (blower motor) whereas other HVAC companies told me they would have to replace the whole HVAC unit