Reviews (100)
I called RS Mechanical for service about 2pm, found out they merged with 6&Fix. They had a tech out by 630, who ran a diagnostic on my AC and discovered the issue and was able to find out my unit was still under warranty from RSM. Carter was friendly and very informative each step of the way 👍 *********update****** Closing in on two weeks since initial call and still waiting on 6&F to get their hands on the part needed. Not fixed yet
Years ago when I started with R&S for maintenance I was satisfied. I purchased two new units 3 years ago but have had many issues. When attempting to renew my maintenance agreement, the new guy, who I assume is with 6 & Fix, wouldn’t honor the two unit agreement I’ve had in place since the beginning. At my request, he said he would check with a manager and promised a call back the following day. It’s been two weeks, no return call. I’ve contacted York directly and have taken my business elsewhere.
They installed our new HVAC system and the work was done very well and quickly. They actually charged several thousand dollars less than the other companies we called. They have a 10 year warranty on their systems and we have them on a service contract to maintain our system every Spring and Fall. We are very pleased with this company and highly recommend them.
Shedrick has been very informative and done a great job with our HVAC maintenance plan we have with them. He has looked into any concerns we have had and offered solutions. He went above and beyond with some education on changing out our thermostats at our most recent visit. They always give good notice as well when their technicians are on the way.
I woke up and my upstairs thermostat wasn't working, I did all I could to troubleshoot before taking the advice of a neighbor and calling R&S. Glad I did as we were almost about to purchase a $500 motor and DIY a fix that WOULD NOT have fixed the problem. Scheduling was easy, Angela was great to work with, clear in communication, and permitted follow-up of notes via email to ensure nothing was missed. Tim made a great early morning shift that had my HVAC done before 9AM, which really makes an impact as my wife and I both WFH and had 9AM meetings. Tim was also quick to troubleshoot the problem, friendly, and explained the float switch problem without belittling me like some techs can. In the past I was hesitant to sign up for the 1 year service contracts because I found that getting a company to deliver on those was difficult, not so here. Tim convinced me to give them a try and Angela was very quick to call and get two appointments on the calendar. Normally HVAC companies get a bad name, R&S certainly breaks that pattern and offered a solid experience, in a timely manner, at a fair price.
WOW! Customer service is alive + well at R & S Mechanical. I am so thankful for their clear communication, efficiency, excellent work, regular maintenance, and follow up. We have 2 ductless systems and 1 traditional duct system R & S has serviced for repairs, improvements, cleaned, maintenanced, and performed complex installation of new ductless unit. All employees have been professional, thorough, and not pushy for sales at all. Thanks R & S!
Actually unsure what we plan to do. Their representative came today to assess our ductwork situation. Seemed Very knowledgeable and honest and trustworthy. Expect pricing is very fair.
John Kelly is the best technician. John is so knowledgeable, honest and open. It is a comfort knowing that John is providing the best service. He is reliable and a true professional. Thank you!
I may have reviewed RS Mechanical previously and will happily do it again. RS Mechanical consistently exceeds my expectations. My first experience was with technician Hurley and I've requested him ever since as he is thorough, professional, and courteous. He makes sure that each job is completed to the absolute best standards and is always willing to go the extra mile to ensure my complete satisfaction. RS Mechanical is top notch and the work to earn your business over and over again. Well done!! **Update 6/21/2021** I'm removing a star as they've recently changed their policy and are no longer allowing to schedule with the technician that we've requested and had service our units for multiple years now. **Update 7/18/2022 I’m becoming increasingly disappointed with RS Mechanical. The previous maintenance has left my upstairs unit running less efficiently than before. My thermostat could be faulty, but timing is suspicious. One of the technicians forgot to turn on the power leading to the condenser units and didn’t realize until my house was almost 80 degrees. The technician tried to say the circuit tripped. I’m considering not renewing my maintenance with them and finding another company.
We always have professional service with R&S. Keith was our technician today. He was knowledgeable, personable and professional. We will continue to use R&S for all of our HVAC needs.
I talked to the tech (Ched) most of the time (guess I miss human interaction working from home the past 2 years! Haha), so I actually got to see what they do this time. It’s a thorough cleaning and testing etc. He was dilligent and professional, and just an all around nice guy. I highly recommend the company and Chedrick in particular… he has a great work ethic. Thanks!
Wonderful techs, personable and trustworthy. On-time, reliable and professional. Very knowledgeable about the industry without any high pressure sales pitches. Highly recommend!
I called on a Saturday and Jason was able to come out same day. The issue needed a part that had to be ordered, but he was able to make the AC work while we waited for the part. He returned a few days later, but the unit ended up needing another part after the first issue was fixed. He got that part and returned same day (very quickly). Everything is working well! The service was quick and Jason was clear with his explanations. Would highly recommend!
AC wasn’t pumping cool air into the house, call Randy at 8PM and he was able to get the technician over by 11PM and fixed the issue. Both were very responsive and professional. Glad to have found a good business to take care all HVAC problems from now on. Update: almost the same issue happened again few weeks ago around 8 pm at night, called them and again they came out and took care of the AC issue, by 9pm my house is cooled again. Seriously, these guys are top notch and will always take care of you no matter the day/time.
I have an older home and the HVAC system needs a lot of TLC. I have r&s mechanical come twice a year for preventative maintenance. They are always professional and courteous and knowledgeable. They don't just tell me what's wrong, but show me or take pictures for places I can't see. I trust them to keep us both safe and comfortable.
Had complete, 2 unit "York" system, installed 3 years ago. I couldn't be more please with service after the sale. They do a complete checkup 2 times a year. New system 50% more efficient than the o. e. junk that came with the new house in 2006. These guys are thorough.
Great semiannual maintenance service, as always. Have used company for over 3 years now, since they installed our new system. Never any issues, on time, courteous and knowledgeable.
Tim was great. Very thorough and explained things very well. The system hasn't been this clean in years and I'm sure will work better because of it. Highly recommend R&S Mechanical.
We have used this company for years and always have a great experience. Today Shed came and did our maintenance work. Very professional and even showed me pictures of everything. Very please with heir work and especially the technician!
I just had work done at my restaurant slices and ices. Unfortunately I didn’t catch the guys name that did it, but he was very helpful. He explained to me everything he was doing as I wanted to learn a little, and he diagnosed the problems with my freezer quickly and also fixed them in a timely manner. I would highly recommend them to anyone.