Reviews (49)
GREAT ON TIME SERVICE
I have done business with Mel O Air for multiple residences and they always provide great service. Yes, I recommend them to my neighbors as well.
John provides excellent service, clearly explaining the issues and options for making repairs or replacement along with the cost trade-offs.
Great experience. Scott and Jay are very nice to work with. Everything was explained to my satisfaction. Great company to do business with. I highly recommend them.
Everyone at Mel-o-Air is well-versed in their products and heating and ac generally. They have been highly responsive to my questions and helped me learn about the various heating and ac options so I could select the best one for me at the right price. They very patiently explained how to use the internet thermostat. I love that they are a local business. Thoughtful and kind as well.
Professional, reliable, knowledgeable, honest, careful, thoughtful. Highly recommended
We’ve been using Mel-o-Air to service our home Furnace and A/C for over 20 years. This year we needed to replace our furnace and the techs did a GREAT JOB! Scott showed up right at the beginning of the service time window and explained everything. He got started and John and another tech also came to help. They were all polite, professional and had the new furnace (and cool new thermostat) installed in just a few hours! Thanks Mel-o-Air!!!
I recently had 3 furnaces, 2 at home and 1 at my office, installed along with 2 AC units. The quality of the work and the knowledge of the installers and staff is unsurpassed. Nice people to work with and very professional. Look no further when you need HVAC work done. This is a family-owned company, and they treat you like family. 5+ stars for them.
Completed work in a timely manner. The team was courteous and friendly. Took time to explain the work being done and the operation of the new furnace.
Just had Mel-o-Air team replace my 18 year old Carrier Furnace and air conditioner with a new Carrier system. Price was the best out of three different quotes for the same system! Installation was great with a focus on the details, keeping my house clean, and making sure the system was fully operational before they left. Also took time to help me program and understand the the thermostat/ controller operations. Happy to recommend them to friends and family!
EXPERIENCE UNPARALLELED!! Workmen knowledgable, courteous, informed. Cleaned up well. I have used Mel O Air for the past 40 years- 3 HVAC units!
The Mel-o-air team were flexible and responsive to my unique needs and time constraints. They did everything possible to install quality products at a great price. Scheduling was a breeze, and all paperwork (rebates, warranty, etc) were taken care of. Installation was done with excellence, and they made sure everything was clean before they left. I was prepared to use a competitive company before calling Mel-o-air. Glad I did.
Probably one of the best HVAC companies around. I needed a new furnace installed over the winter and they were able to get it done in a timely fashion. Their HVAC installers are courteous and professional. I also use them for my maintenance and their maintenance techs are amazing. I highly recommend them for anything you may need.
I have used with melo air for over 20 years. My ac stopped working in our early heat wave and I called them. they came out and bad news I needed a new ac unit. Good news they came out the next day And did the install. All done and I am in the land of cool once again. Thanks melo air.
Mel-O-Air Heating and Air Conditioning is awesome. Stacy the office manager is so helpful all along the process. The installers arrived on time and did a fantastic job installing our new HVAC system. They were all very knowledgeable, courteous, and professional. I could not believe how quick and polite everyone was. When the install was complete, the technician that instructed me on the new "ecobee" smart thermostat was excellent on teaching me how to operate the smart thermostat. None of my questions went unanswered. I will recommend Mel-O-Air to all of my friends and neighbors.
When our AC went out, we literally had our previous, well-known service fail to return our calls three times. We tried Mel-O-Air and were knocked out by their quick response, friendly service and professionalism at every point of our Carrier installation. We are their new and future customers and they earned our business.
Just as the weather turned cold, our 11-year-old furnace quit working. We called Mel-O-Air immediately. A repairman came out within the hour, determined what repairs were needed, and outlined costs and options. The rational choice was a new furnace. Because it was Sunday, no one was in the office to advise on availability and scheduling. On account of the pandemic and related supply-chain issues, we worried about delay. But the office manager (Stacey) called back first thing Monday morning, indicated that Mel-O-Air had 100 furnaces in stock, and scheduled three experienced installers (Scott, Jason, Mark) to come before noon. Skilled and courteous, the installers took just over 2 hours to install the new furnace and thermostat. Mel-O-Air's response time and workmanship were exceptional.
Highly recommend this Company for any heating and cooling needs. We moved into a new home and our 17 year old HVAC gave out very late on a Friday. One of the owners got back to me within minutes and was at our house by 7 am the next morning. We received a comprehensive list of options for a new furnace/AC and the team walked us through everything in detail. The crew installing everything was extremely friendly and the level of workmanship was impeccable. Once completed they showed us how to use everything. The office even handles the all the rebates so it is as easy as possible. Wish all home service providers were as good as Mel-O-Air.
We have used Mel-O-Air over the years at several of my homes. They are always responsive, friendly and fair. Recently had them install a full A/C, heating and humidifier and couldn't be more pleased with the installation, professionalism and education on the new systems. We recommend them to anyone who is looking for maintenance or a new system.
I called Melo Air to have my AC condenser clean and the unit checked. At a minimum, I expected them to clean the inside of the condenser (vacuum, remove debris) and clean the coils with a cleaning solution. Those two things in themselves take less than 30-40 minutes. The technician came, checked our unit, advised we get a different air filter, but the AC unit was never cleaned. I was only around for the beginning of the appointment, so I was not able to inspect the work at the end. I came home later that day expecting to find a clean AC unit. Unfortunately, there was still all of the debris still in the unit, and the coils were still caked with dust. Clearly, it was not cleaned AT ALL. I called Melo back, assuming this was just a miscommunication. They technician came back a couple days later. Again, I was unable to stay the entire visit. I came home that day to find ALL of the debris at the bottom of the unit, and the coils clearly had not been cleaned at all. For $130, Melo came out and checked to see if my unit worked (which is does) and advise a different brand of air filter. They never cleaned it, or if they did, the quality was very poor. Now that we've coordinated two visits with disappointing results, I decided to clean the coils myself. A simple cleaning solution from Home Depot and a shop vac got the job done. It took 45 minutes. Very disappointed I paid for service and ended up having to do the job myself. It was clearly communicated I wanted the coils and condenser cleaned, and this was clearly not done.