Reviews (100)
Unfortunately, they have been bought out by Casteel, which as been by far the worst HVAC company I have ever worked with.
This company merged with Casteel Heating, Cooling, Plumbing Look at those company reviews.
Northpoint was a great company but now they’re owned by casteel. Do not use this company!! their customer service is *terrible* the people are extremely rude, they don’t come when they say they’re going to come when they do come they don’t fix anything and then reschedule another time to come out we’ve had somebody at our house four different times for a unit that’s not even a year old and this company is too incompetent to fix it, go with a small business owner who actually cares about their customers…we need another unit replaced and we will not be using casteel
After comparing 5 quote from several company and I chose North Point Heating and A/C. I recommend 100% this company. They are honest and reliable.
I have used North Point Heating and Air for years at two different homes. Always professional, honest and fair pricing.
Tony came to my house and I am so glad I chose to have North Point HVAC do the maintenance and services on my HVAC system! Their technician Tony was on time and very professional and took all the proper Covid safety measures and explained everything in detail to keep my system up and running! If you don’t use North Point HVAC I recommend 150% that you make the switch !
Amazing personalized service and they do things well done. They don't cut corners or do the bear minimum. Excellent service
Nice people to work with, from office to field. Always courteous, on time, efficient. They get the job done and you are happy! .
I started working with Northpoint heating and air when my heat stopped working. They were great about working me into their schedule last minute. They fixed the problem, and now I'm utilizing their preventative maintenance plan to ensure my heating and air run smoothly every year! Thanks Tony for all the help!
We’ve been using North Point Heating and Air for many years to service our heating And AC systems as well as to provide seasonal maintenance. They are always thoroughly professional and solutions oriented. In addition, all North Point personnel are personable and interactive. I recommend North Point for all of you HVAC needs. Carol and Tom Gorgonne
I contacted Northpoint HVAC due to not having heat on one level of my house. They were quick to make arrangements for someone to evaluate the unit. The service tech, Dedric Garland came out late on a Saturday night - took his time to figure out what the issue was and explained what was needed in detail. Parts were ordered and another tech, Tony Kopko returned to install the parts and get the unit up and running. I found both guys to be professional, courteous and knowledgeable. Staff has always been top notch. Highly recommend Northpoint HVAC.
We have known Jeff for about 8 years, and he and any other technician that has come to do a service call on our A/C units or furnaces are thorough and professional. We were told our basement furnace is in need of replacing, but there was no pressure to make a decision on the spot. Additionally, Jeff stayed and we chatted about our families for a few minutes. He knows how to build his customer base by creating personal relationships!
A/C unit was purchased and installed in Feb 2021 and it ran out of Freon a few weeks ago. Upon calling for service they immediately came out and diagnosed the soldering was not done correctly during installation. Once the new valve was received they came immediately and their 2 service technicians replaced the valve and soldered in properly. The two technicians, Tony and Connor, although they were new and somewhat inexperienced they properly fixed the problem with great passion and the care. They both were superb communicators and took their time and patience to provide me with excellent customer service. I highly recommend this company mostly due to the customer service provided by Tony and Connor!
This family owned company has installed and serviced our units over the past 15 years. They provide excellent service and quick thoughtful response! Would highly recommend them !
I have used this company for many years. I currently have a heating and air conditioning contract with them. They are very professional and provide top-quality service. Their repair men are very courteous and extremely knowledgeable. When it comes to cost, they beat the other companies hands down. I would recommend Northpoint heating and air to anyone who wants a really GREAT company.
I have never reviewed any services before, however, felt compelled to for North Point Heating and Air because the service was incredible. Rhonda has been extremely communicative throughout the entire process, always making sure to over-communicate with everything from scheduling to invoicing etc. The service was fantastic, making sure to point out things I should be looking for for future maintenance. They will have my business as long as I remain in Atlanta.
After using a different service provider for the last 2 yrs, we decided to contact another HVAC company about repairs to our air conditioning unit. Our previous service provider gave us an estimate of almost $3900 (in which they suggested we basically replace a circuit board, dampers, and thermostats throughout our house), we decided to get a second opinion. After speaking with and getting estimates from two more HVAC repair companies, we decided to go with North Point. The decision paid off to the tune of over $3000. After the North Point technician did a thorough check of the system, he discovered that there was a short in our outdoor unit that was causing the damage to the circuit board. After a quick repair, we were up and running and it has been working perfectly since. The repair was completed the second week of July. I waited until now to write the review because I wanted to be sure that there were no additional issues. I also have to mention that everyone from the person that took the initial call about the issue, to the technicians that completed the repair, were highly professional and very courteous! They are now going to be my first call when we need any repairs or when we ultimately have to replace our units. This may have been the best $900 I ever spent!
I have used them for years - reliable, quality work, fair pricing.
North Point Heating and Air is the best. Their service people are very professional and never try to over sell. They fix your problem and make recommendations only if really really necessary.
I called North Point HVAC when two of my AC's were malfunctioning. Although I was not a former customer, I was able to get an appointment quickly. Two associates from the company arrived within a week and promptly diagnosed the problems: a gas leak in one system and a failure of the coil in the other. The gas leak was addressed the same day. A new coil was needed for the other. North Point acquired the new coil, including helping me secure the benefits of an existing warranty, which saved hundreds of dollars. Their work was clean and efficient, and the personnel were pleasant to work with. I highly recommend this company.