Reviews (100)
Technician Justin C was extremely polite and advised me on the best course of action throughout the process, while still trying to help me save where I can. I am glad I called polar express and based on this service call, we will be using them again for anything at need. Thank you!
Our technician was Tony. He was very professional, pleasant, answered all my questions and repaired the A/C system promptly. I explained the problem and he diagnosed it right away.
Joseph was great! Explained everything he was doing and was able to find the issue within 3 minutes, blown fuse. He also checked to make sure the unit was blowing cold and he let me know that the unit was running as intended. Would recommend him to anyone that is looking for great service.
On time, knowledgeable and efficient. Fixed our issues on the same day.
We needed a duct cleaning and the entire process has been smooth. From Jessica explaining packages and scheduling the free estimate, to Tony helping us understand which apply to our setup, then Jesus and Justin handling the cleaning. Everyone has been responsive, efficient, and professional. They even send a text when the associate is headed your way with their photo and a brief bio along with photos of the ducts after the cleaning.
The technician Joseph was great and knowledgeable. It was a pleasure working with him
Efficient, professional and friendly. Will use Polar Express again should we encounter any problems in the future.
Tony is always very friendly and professional. To save me costs for a new part, he spent time trying to repair or clean the "contractor" points. I looked at the points. While they were operable, I asked him to replace them. The part was more expensive than expected, but it was the right decision to replace them.
Joseph came to our house, he fixed our AC He was on time, kind, clean and very professional. Excellent workmanship 👌 He’s our new to-go AC technician Thank you Joseph!
Joeseph was very efficient on time came out knew what he was doing. Assess the situation yeah and took care of business rapidly. Thank you very much Joseph for your professionalism. He also use booties coming in and out of the home and was dress to impress great job guys.
I loved their service! I had my office air conduct cleaned and Justin Curry was very professional, clean and respectful. Very reasonable price too!
Our technician was very professional and detail oriented. It was a pleasure to have him service our AC unit. He was here the next day after I placed a call for service. Everyone I spoke with was helpful from the beginning. We will definitely be calling them if future issues arise.
Tony was very prompt and professional. He did a very thorough job.
Good communication, knowledgeable and thorough explanation of service provided.
This company came out to my house to replace my heating and cooling system. They did a great job and are extremely professional. They turned a three day job into a one day job. We also have two dogs and they were great with them.
Johnathan was very knowledgeable and explained what he was going to do. And also very courteous. Good job!
Great service. Very professional. Tony is the man!
Justin Curry was excellent. Both him, and the young man that assisted him was wonderful at doing their job. They were courtious, knowledgeable, and made sure not to leave until the job was done. They are very hard workers and I am completely satisfied with the service we received. Polar Express is a top notch air and heating company and I recommend them for all your A/C and heating needs.
Joseph was very Professional, Diligent, Experienced , Approachable & Friendly! As a R.E Professional myself, I will make sure to recommend Polar Express Heating & Air to not only Family, Friends but to my Clients!!!
Erik Smith was polite and helpful. I would recommend this company as I used years ago for a new system and was excellent service back then so they continue to hire professionals and very courtesy. Thanks Erik for all your help you made it easy.