Topline Heating & Air

Crew Came Today, Exceptional great work. Very clean install. I had a new furnace put in along with adding centeral air and an extra supply to my attic. They did a great Job !!!!!

I searched and based on the review, I choose Topline Heating and Air company to look at my AC after a power surge in my area that caused my AC unit to stop working On June 26. The technician came out and identified the problem as a thermostat. He was very nice and, explained everything. This was resolved the same day and the unit started working. However, a new issue was identified later when the compressor outside started making a loud noise and the unit has been off since. Once again, I contacted Topline and they came out on Friday June 30 and based on their analysis, I was provided an email and a call later that day on next steps to get parts and schedule a repair. the parts and worked required my approval. Not only I provided an approval via email, I also called the office and provided verbal approval.
I understand that with the heatwave, they are very busy. I have called the 3 times today (July 5) to get an status and requested to talk to a service manager on what is happening with my parts and when I can schedule the work. Not once did I get a call back.
The process was never clear and finally got an email around 2 p.m. for an email approval which has been the only form of communication back from their office.
Now with my approval 5 days later (July 5) , I now have to wait another 3 to 5 days to get someone scheduled to install the parts. It is too late to go to another as I have to get someone come to analyze again and go through the process of the waiting. I have my 85 year old mother in the house and my big dog. If I knew this was going to take such a long time and would have been communicate as such, I would have made arrangement to take them somewhere else until this is resolved. So, it is end of the day on July 5 and no one (service manager) has contacted me yet. I still have no idea as what is happening to the parts and when I can schedule an appointment for install yet.
I guess this will go on until next week. Hope the weather cools down.

The most amazing team of guys came out to our home to install a mini split ac system. Not only are they experts at what they do and highly professional in every way, they went way over and above to make sure we were happy with our installation! They are very considerate of your home, making sure they clean up as they go. We are so thrilled with our new ac system! Thank you to our team of experts, Sebastian, Izzy, Vienna, and Ryan! We appreciate your hard work and your expertise and patience! All of you were a joy to work with! This team is five stars plus!

Topline Heating & Air is THE BEST! I highly recommend these guys!

I reached out to Topline Heating & Air due to my 2nd floor AC system not working. When I called they sent one of their techs out within an hour! Andrew showed up clean cut, well dress, and very respectful. After a brief into conversation (also found out that we go to the same church), he got right to work! It only took a few minutes to diagnose the problem, which happened to be a faulty blower motor. They ordered the part and Andrew came out with his partner Preston to install the new part first thing the following morning. They showed up on time as promised and now Life is Good! Before they left they made sure everything was cleaned up ... just as nice as it was before they got here.

PS - They had one of the office staff drive out an AC Window Unit yesterday afternoon so that the upstairs remained cool until the job was complete! They definitely WENT THE EXTRA MILE!

I rarely write reviews, but I had such a disappointing experience with Topline that I felt compelled to share my story for the sake of other customers. Initially, Topline came to my rental property, a duplex where I reside below, to provide an estimate. Their salesman recommended a 48k BTU Tosot Mini-Split Condenser with 5 heads for five rooms, and after conducting my own research, I agreed. However, upon reviewing the contract, I discovered that it stated a 42k condenser instead of the agreed-upon 48k. The salesman assured me it was a mistake and that I would receive the correct unit.

On the day of installation, the contractors informed me that they would be installing all 12k heads instead of the agreed-upon combination of 12k and 9k heads. This change was not communicated to me beforehand, and I was frustrated. Despite concerns about using larger units in smaller rooms, I decided to proceed based on my research. However, when I inspected the outside condenser, I realized they were installing a 42k unit instead of the promised 48k unit. The salesman was unreachable, and the management informed me that a 48k condenser from the Tosot brand didn't even exist. Thankfully, I was present during the installation, otherwise, I would have received equipment I hadn't agreed upon. This made me realize how many people might unknowingly accept units that differ from their agreements if they don't conduct their own research. Warning for others to be cautious!!

This discovery led to a wasted day as I spent hours on the phone with management, trying to find a solution. They offered two other brands that met the required specifications, but I had to verify the SEER and temperature limit spec sheets myself since the management didn't have accurate knowledge of their own products. It made me question their expertise and raised buyer's remorse. I requested some form of discount or resolution for my frustration and lost workday, but they offered nothing.
But the issues didn't end there. On the rescheduled installation date, the contractors drilled through the wrong part of a bedroom wall and into the bathroom, causing damage. They offered to hire a contractor to fix it, but I preferred to handle it myself due to tenant arrangements and not wanting further involvement with the company.

The installation, originally planned for two days, faced additional setbacks, and the crew was still working at my house until 10 pm on the second day. This was highly unprofessional, especially considering I had tenants living in the unit who complained about the noise. The late-night work and lack of communication from the manager led to further frustration, and I had to intervene and ask them to leave. Eventually, one worker returned the next morning to complete the project.

Although the install team did their job adequately and the units are functioning properly, I am deeply dissatisfied with Topline's management. Their poor communication, lack of expertise, and inability to resolve the problems and ensure customer satisfaction were disheartening. It seemed clear that their focus was more on their bottom line than on genuinely caring for the customer. I ended up paying the same bill as originally quoted, minus $300 for me to fix the hole myself, while bearing the cost of wasted time, which, in turn, impacted me financially. This experience taught me the importance of supporting local businesses and avoiding larger, more corporate HVAC companies. It is regrettable that I had to write this review, but I felt compelled to share my experience in the hope that Topline can learn and improve their practices for the sake of other customers.

The instal team with Andy, were awesome they are very knowledgeable with the product and took the time to answer my questions. They were very neat and clean.
Also Veniamin came out to fix the molding that had to be removed for instal of the air handler unit.
I cannot say enough about this man. He is very kind and has a wonderful personality, he did a great job with the molding and he also cleaned up afterward. Topline should be proud to have workers like this I will definitely be referring you folks to anyone I know in need of HVAC work! Also the price was very reasonable and quick instal.

I found my overall experience with topline a positive one. Jeff headed up my installation. He and Dallas knew what they were doing. Zach delivered our equipment. They were all professional, clean, polite and efficient. The company's response to my questions about our project was quick and helpful. I will look to use top line again in the future.

Extremely unprofessional company. We had a standing appointment with them for weeks to come to our house on a specified date. In fact, we changed our daughter's pediatrician appointment and modified our travel plans to accommodate their availability. A day before the appointment they called to say there was an issue and that they would not be able to come, so my husband had a conversation letting them know that it would be tough for us to accommodate a future date due to us being out of town. We were reassured that they would keep the appointment because they now understood our limitations. Day of the appointment - the morning of - they called and cancelled the appointment and really weren't apologetic about it at all. That's really not the way to run a professional business.

Zero stars for professionalism and customer service.

The best experience ever you could imagine with the HVAC companies. You will receive emails and text constantly before , during and after the job and they keep you posted about every steps.
Very responsive to emails and calls. They quote me a price that other companies couldn’t do even close to it. Please give them a chance and ask to work to Jonathan , Vernon and Jerry.

Good luck guys.

A great experience from. Beginning to end! Brand new system in my home and couldn’t be any happier. Our project manager Alex was a great help. He came out, took measurements and gave his us his professional opinion. He explained the process and equipment in detail. By the time he left we felt 100% confident in the system we purchased. Thanks.