MDT Heating and Air Conditioning, LLC

after posting a bad review out of frustration the business owner contacted me and was very understanding. More over he got involved with my home warranty company to get the problem solved and dispatched a tech to replace my motor on the same day. It’s good to know someone still cares about his customers and willing to get out of his way to help them.

Staff is so super friendly and knowledgeable! They answered all my questions and fixed my problems. I highly recommend them for repairs and maintenance and have been using them for years.

For anyone who has a home warranty company, please be aware that many of the warranty companies have changed their rules and coverage for HVAC repairs. These changes have really limited how and what an HVAC repair. Please listen to technician who will advise you on what you should do. Understand that the warranty companies make the rules not MDT or the technicians.

Highly recommend MDT!!!

MDT was awesome! Took the time to answer my questions and was very knowledgeable. Had AC up and running in no time flat.

Ian came to replace a capacitor in the HVAC, inspect my HWH and troubleshoot my thermostat. He arrived early and waited for me! Ian was a wonderful educator about my equipment and helped me think through the process of a soon-to-be needed replacement of my heat pump. I met the company via warranty services but will continue to use them for my home.
Service excellence AND expertise. Thank you!

A friend told me about MDT HVAC because they had used them and LOVED them. I was contacted by Mark at MDT within hours of leaving a message (on a weekend) and got an appointment for that Monday. The very courteous repairman arrived ON TIME and was able to assess what was wrong and then he gave me several options. I appreciated MDT's willingness to discuss the pros and cons of the alternatives and I made my selection. Even though I took a couple of days to make my decision, once I did, they were back on site within a day installing the new compressor. Again, friendly and courteous and they didn't mind my very intrusive dogs. I highly recommend MDT and will have them back for maintenance on the unit and anything else I might need in the future.

I’ve had multiple services completed by MDT including maintenance, duct work and cleaning, and new equipment installation. I highly recommend them to everyone. They’re very knowledgeable, friendly, fair on price and the quality is high. I won’t trust my hvac with any other company

MDT was originally dispatched as part of a home warranty call from the big one most people know. First time out I received the junior/new HVAC techs. I get it, warranty claims are easy money as 90+% are super easy fixed that even a new/junior tech can resolve. My issue was more than that ... first dispatch they came and the jr. tech said my fan motor needed replacing (after spending time with his manager or the owner on the call). Told me I could wait many weeks for the warranty company or he could go to West Chester and get the part now, I'd pay out of pocket, and I could submit later. Gave me a price, I said hey, this doesn't feel right -- called his manager/boss and they knocked $100 off. I called around and the price for the work seemed fair. Okay fine ... that didn't resolve the problem. They left and and I had report again to the warranty company the issue wasn't resolved. This time, MDT sent a "retail" technician vs. a warranty one -- meaning someone with experience. He went through his motions, said okay the defrost board needs replacing, ordered the part and I'd have to wait ... so I waited. When the part finally came in the original jr. tech arrived to install the new board. I reached out to the sr. tech who said he was no longer with the company and that MDT was only focused on warranty work now. The jr. tech replaced the board and, in the process, blew a fuse on the furnace controller board. He didn't have replacement but I did. The issue now was my AC wasn't working at all -- previously it would run for 30-60min, I could turn it off for 30min, and then would run for another 30-60min (clearly the defrost control board was the real root cause). The jr. tech then said okay, I'm a junior tech, I don't know, we may have another company out since I can't fix this -- but I'll have the owner call you (spoiler alert: he never called). MDT closed the ticket and I had the warranty company re-open it as the issue wasn't resolved -- a new company was then assigned. The new company came out, American Team, and said the reversing valve was burned out as a result of the defrost control board being replaced and it needed to be replaced. A few days went by and I heard from the warranty company that I would have to pay out of pocket (after I already did for a lot of money for a fan motor that didn't need replacing) to have the refrigerant refilled as a result of the valve needing to be replaced -- the same valve MDT tech burned out replacing the defrost control board. When I asked the warranty company about why I would have to pay for that since MDT was the one who damaged my reversing valve, hence the refrigerant needing replaced, they said MDT said I was aggressive and requested the ticket to be handled by another company (I have video footage showing otherwise and their junior tech saying he'd be really upset if he was in my position).

MDT is the worst kind of company, looking for easy money and doesn't care about their customers. When their technicians screw up, they seem to blame the customer and don't stand by their work. Multiple times during the process I was told by the junior and senior tech that the owner would call me but he never did. This company is very disingenuous and I would recommend if they are assigned to you by your warranty company you ask for someone else so they don't scam you like they did me.

Mark arrived on time and was extremely nice and professional. He showed me what the problem was and fortunately had the part on his truck. He fixed my A/C and the price was more than reasonable. Its so refreshing to have a repair done with someone who likes their job and is professional and timely. Thanks MDT for sending Mark to my home! Valuable employee!

Was recommended from my Home Warranty company, and they were fast, professional, and friendly. Their front desk is extremely helpful and friendly if I call with any questions and they are prompt with a response. Would use again

This is a horrible business. A HVAC technician came into my home and disassembled our condensate pump, told my wife that we need a total new one that will cost us $800 dollars but can work on it today for a special price of $400 dollars. We told the technician we have home insurance and it should cover, he told us our home insurance would not. We told him we will contact our home insurance company first so he decided to leave. He then called our home insurance and told them nothing was wrong with our HVAC system. When he informed our insurance company of everything, the MDT technician lied and said he didn't disassemble our condensate pump which caused a big issue. PLESE EVERYONE, STAY AWAY FROM THIS COMPANY. ZERO INTERGRITY. The company will cause you more headaches than the one you had prior to using them.