Cocalico Plumbing & Heating

Doug was amazing! Steve was amazing! Great plumbers! Lazy girl answers phone but don’t let that put you off. They are great plumbers and very honest, conscientious, careful with your home. Plumbers are polite and knowledgeable. We’ve been customers of this company for 20+ years. Hired them to plumb house as we built it and ever since. We have called other plumbers but always went back to Cocalico Plumbing. They really are the best. Girl at front desk must be family 🙄 Otherwise, she wouldn’t be there … very different attitude than the “can do” attitude of the excellent plumbers.

Decided to try them out again after disappointing me several years ago. Entered into an HVAC service agreement. The cleanings went well. Called them to service my malfunctioning condensate pump. I told them the float was likely stuck since it wouldnt stop running. They charged me $210 to come out and simply clean the float which was stuck open as suspected. $139 of that was a diagnostic charge which was apparently unnecessary. Two days later it malfunctioned again so I replaced it myself. Asked them to credit back the cost of the pump since they didn't solve the problem. Said that wasn't their policy but would have waived the diagnostic charge to install it themselves. How benevolent. Never again.

032123: We've had CP&H for almost 10 years now, servicing our HVAC system, performing check ups, etc. Have always been satisfied with their TMs and their service. So when our leak detector went off three times over the course of a couple hours, I gave them a call. I was handed over to Scott, the plumbing manager. I explained our situation, detailing that all faucets, valves - you name it - where thoroughly checked. Not a leak in sight. He was very engaged, and walked me through every possible scenario - until Voila! We (he) found the trigger of the leak detector - a faulty toilet tank flap. SO grateful for his expertise and experience. SO grateful for the high level of customer service. Just SO grateful.

Re: HVAC service: Sam has been coming to our home for several years now to perform semi annual checkups on our HVAC system. He is consistently pleasant and respectful. He also knows his stuff. I have complete faith in the job he performs. Everyone at the company with whom I spoken to thus far has been knowledgeable, kind and prompt. No complaints here. Just kudos to a job well done!

3/22/19 - CPH service tech Doug installed 2 new water heaters today and he did a great job. Why 2? I have a geothermal unit and the 1st tank captures residual heat from the GEO compressor and passes it on to the right tank to take it from whatever degree to 120°. Why CPH? I shopped, and again CPH wasn't the least expensive, but for the few dollars extra and the peace of mind that goes with the quality of their work and the way they stand by that work as well as their products, priceless! There's something to be said for knowing who will show up if ever there's an issue. Thanks Doug and all at CPH!

Highly recommended. During this heat spell amazing we could call and technician was here at our home the very next day. Kudos to Eric - knew exactly what to to and courteous as well. Very pleased!

Had a simple clogged pipe. DO NOT CALL ON THE WEEKENDS!!!! Charges me $800 for an hour of work

We were looking to replace our heat pump and contacted CPH for a quote. Dale came out, evaluated our needs, made recommendations and provided a prompt and complete proposal. The following week Matt and Dennis arrived right on time, discussed what was going to be done and addressed all of our questions. They were friendly, very professional and respectful of our property. They did a great job on the install, tested the system, and cleaned up afterwards. The office manager then registered our system with the manufacturer. Bottom line, this was an excellent experience and we would highly recommend this company.

Definitely a top notch place. I called yesterday because our pressure tank looked like it was leaking water on the floor. I called CPH yesterday and they made an appointment for this morning at 830. The person came and found out indeed that the pressure tank was leaking. He went to pick up the parts and returned with another person and they had the job finished by shortly after lunch. Good Job, Doug and Jason.

I've been using CPH for furnace and AC maintenance since I've owned my home. When my water heater started leaking, I submitted a request on their website and someone contacted me within a few minutes. They were able to send out two service technicians the same day and swapped out my bad water heater with a brand new one. While the mess in my basement wasn't convenient, getting my water heater replaced was as easy as can be. I appreciate the quick response and great service to get me back up and running! Office staff and techs are friendly to deal with also.

Overall, what a great experience. The technicians arrived on time, were thorough when explaining the process and completed the job ahead of schedule. Although, they only finished replacing my AC unit today I am completely satisfied with my experience. I did purchase the PMA so hopefully their great service will continue as needed. As a homeowner, replacing systems in your house in not always a confident experience - Mel made it that much easier! I would highly recommend...