Bruce Heating & Air Conditioning, Inc.

If you are looking for a HONEST, Precise, very knowledgeable, Thorough, Raulf with Bruce Heating and cooling, went above and beyond what our appointment was originally set up for. A Simple fix just saved us $$$$! We definitely recommend this company and will continue our business in the future! Thank you Raulf!

We are on your maint. program. Brian came out today. He was professional, courteous, and efficient. Fully explained the procedure and replaced a part that was needed. Thank You.

Finally decided to update the aging HVAC in my home. Having used Bruce years prior and getting exceptional quality and service I knew I had to use them again. Maybe ownership has changed since then?
Pros: Initial installers did a good job.
Cons: Installer fell through my ceiling (fortunately not hurt) and I'm left with a gaping hole in my garage. Now everytime I open my door the insulation I paid a pretty penny to have blown in the year prior snows on my floor. This was about 2 weeks ago.
Cons: It's taken almost 2 weeks to have the technicians come do the system start up. I had to let them do it while we were all at work which was another mistake because they left my garage door wide open when they finished and left.

Great job! Was very good at explaining what he was doing. He was very thorough. Kudos

Reynaldo has been to my house many times and he is always courteous, polite, etc. Don't let him "get away." He is good at his job and if I have a question, he has the answer. I look forward to seeing him this fall.

Very kind polite young gentleman.

Great job Thorough and gave great suggestions

I was completely satisfied with Brian's service call. He has always given us good service and I look forward to future service.

Brian is awesome! Great service, professional, wonderful friendly personality. Knows his stuff. Loik forward to his next visit.

This business doesn't stand behind their work. They were the HVAC contractor on my new home. The condensate pipe broke/came loose inside of the wall. It probably was not glued, which is what other contractors I consulted with have said. But they denied they were capable of an error.

They admitted that the pipe is disconnected, they wanted to rip my walls open and "blame someone else" so they didn't have to fix it. Their own words.

I had to give them 30 day certified notice of my intent to file a complaint with the contractors board. So - they then called me and demanded that I work with their contractor. They told me that the contractors board sent this person, and that the contractors board wouldn't be contacting me. I had not FILED the complaint yet, the contractors board didn't even know I had sent the notice. This was a blatant LIE! They were attempting to threaten and intimidate me and force me to agree to allow them to work further on my home. They told me this wasn't "their contractor" it was the contractors board representative, another lie. Their suggesting to ripping my interior walls open, was to remove my siding. Options they never suggested, because it would mean they had to take responsibility would have been, run a new line, or put in the condensate pump and put into an existing drain. They refused to even consider these options, because they would rather rip my walls open then come up with a logical solution. I've consulted with four other HVAC advisors on my options, and they all have said ripping walls or siding off is the last resort.

Ralph and Nick at their company both had the same story of how the contractors board was making me allow their contractor to come in and open up my walls. I asked how the contractors board new of my complaint, they said that they had received a letter from the contractors board, complete lies, as the contractors board didn't know I existed. As i said, I had NOT filed the complaint yet.

Other problems in my home Bruce created.... I have a unit in my ceiling, I was adamant that I didn't want it there,. they refused to put it anywhere else. The filter for the attic unit is over my stair case and I have to have a ladder on the stairs to change the filter. My A/C lines outdoors are not insulated, I have bare pipes and open electrical wiring. The ducting was supposed to be hung in the rafters it's not, and I now have a dropped ceiling in my basement, which I didn't want. My range hood was installed so that every time the wind blows it sounds like gun fire in my home. The vent flaps so badly in the wind it's horrible, I've made several requests for them to resolve this, they refuse. They also cut a huge slice into my kitchen cabinet when installing and didn't make any effort to repair it.

My bid included a condensate pump, which had they installed this unit correctly and with the pump, I wouldn't have had a line in my wall break lose or come apart. The drain line that broke also drains ON TO my cement patio. They never installed the condensate pump which I paid for, so when there is an issue with the condensate drain line, the won't even fix it with installing the pump which I have already paid for.

Rather than standing behind their own work they want to fight me every step of the way. There is a simple, logical fix for this, they won't take that route, they want to lie, blame, accuse, whatever it takes to deny responsibility for their own actions. If they do it this to one customer they will do it to others.