Westerville Air Conditioning & Heating

Very pleasant to work with, and fast to communicate. Good prices with very good financing options on good brands. The install took about 5 hours and everything is working great. My only frustration is that the morning that the install was supposed to happen I got a call 30 minutes into the arrival window letting me know that an equipment shortage made it necessary to reschedule to the next day.

Tech was very knowledgeable, informative, and courteous.
The only thing I questioned was the fact he said the replacement parts should make the unit run efficiently for 10 more yrs. However the parts are only warranted for 12 months.
That didn't make sense to me. But
overall I'm pleased

The service technician who came to discuss the new system was very knowledgable, and thoughtful with his discussion about our needs. He sized the proper equipment right away and steered me away from systems that were more advanced in operation that I wouldn't be able to utilize in my home environment...super appreciative of that. There were 4 people who showed up to remove my old HVAC, and install the new ones. They were friendly and professional, and happy to answer all my questions throughout the day as they worked. At the end, they guided me through the workings of the new thermostat and app. I would most definitely recommend Westerville Air Conditioning and Heating.

The service technician (Eric) came onsite to troubleshoot my heat pump unit. All he did was check refrigerant levels, claim it was really low, then tell me I needed a brand new unit.

The unit is around 7 years old...these things typically last 12-15 years. I had another service technician from a different company look at it before and he actually took the time to troubleshoot.

I ultimately went back to that same company and he replaced the faulty part for a far more affordable price than a brand new unit.

What really irked me with Westerville Heating and Air/Five Star Star Home Service is that Eric didn't even troubleshoot the real cause to my unit's continued low-pressure lockout issue. "You have a faulty system? You need a new one."

Unbelievable...

Our heating system had stopped heating. The temperature in our house dropped to 55 degrees. Randall, the repairman, was able to diagnose the problem and make repairs to get our heat back on in about 30 minutes. Parts were ordered for a blower issue. A repairman will return without additional cost except parts. Very professional and courteous.

Great service! I will definitely call again for any issues with my AC or furnace.

Not only was it same day service, but arrived early during the window period given. The Service Tech Pooya was awesome! Polite, courteous and super knowledgeable. He was quick with service and installed thermostat without trouble. He was forthright with what he found inspecting our AC unit and gave sound advice!

These guys were nothing short of amazing. Mark came out and diagnosed our system. We were told we needed to replace our system, which we had been preparing for and just waiting for the day anyway. He had us a quote before he left the house and even tried to work with our home warranty company to get us a better deal. The system was installed 2 days later by a very professional and courteous team. They frequently asked for our opinions on certain things and made sure we were ok with every step they took. I can't recommend this company enough, especially if you need a whole system replaced.

They beat out 2 other competitors by at least $1000 as well. So price to value was an easy decision as well.

I contacted the company and within a couple of hours at a very professional young man take care of all of my issues. I will use this company for any further issues I have.

Coming home from vacation and finding a cold house was very unsettling. Five Star came as soon as I called and found
I needed a new furnace and installed it the next day. I will recommend them to
anyone. Thanks Five Star!