M. L. Heating & Air Conditioning

If I could give zero stars I would!! I’m leaving this review, not even knowing if they’re still in business, so that NO ONE ever uses them again!!! Horrible experience!! They have technicians that don’t know what they’re doing. They installed the wrong furnace for the size of my home and would not respond to my continued requests and phone calls!!!

I had a pool heat pump issue and the pool company recommended them.

Let me start with the positive. Everyone I dealt with was extremely nice and friendly. When they thought they knew what was wrong they said if it didn’t work they would charge me after the initial service call.

However, the tech that came out checked pressures but didn’t check anything electrical. He said it was the thermostat. I called the manager and said I’m fine with trying it as long as someone else comes out to install it so they could verify that they thought it was the thermostat. Well the original tech showed up. And it exhibited the same symptoms. Ran 45-60 minutes and then quit again.

I found a YouTube video and diagnosed it myself.

After my experience with ML, I had to find a way to leave a public review. My mom is 78 years old living alone. She's concerned about the age of her furnace, so Hal Mullins came out to do an inspection and give an estimate for a replacement furnace. After we discussed the furnace further with my mom, she decided to wait and see if she could get another year out of her old one. On his first visit, Hal noticed a loose handrail on my mom's basement steps. He told her he would fix it. A week later, he called her to see if she was home so he could swing by and repair the handrail! She said she tried to pay him, but he refused. And she said he didn't say a word about installing a new furnace. Just simply helping her out. We are so grateful to Hal and so appreciative of his kindness. We will refer everyone we know to ML. That was way beyond expectation and evidence of true compassion and honesty.....and their quoted furnace replacement rate was half what we received from 2 other competitors! Thanks Hal!

If I could give this company 0 stars I would. I have never been so unhappy with a company in my life. My dad has owned his own business for 20 years and with the customer isn't happy, he always makes it right. With this company it is all backwards. My husband and I had them come out to our house and the technician was new and a little unsure about the decisions he was making but he left and later that night the problem was back. We called back to get some of the money back since he didn't fix the problem and we needed to go with a different company. Talked to the manager and it was the worst customer service and he ended up saying we owed him money but he was waving the charges... for what? Not fixing anything. I hope i can save someone a headache and just go with a different company.

Excellent customer service. Our furnace quit working, we called them on Monday, and within three days they had our new furnace and heat pump installed. The cost was also very competative. I recommend M.L. to anyone who needs HVAC service.

These guys came and installed a gas valve on our 40 year old furnace. And went over and above and even put a new filter on. Very professional. Highly recommended. Best in town .

I'm the pastor of Columbus West Church of God. In my tenure here as pastor we have gone through 3 different heating companies to service our 9 furnaces. It has been our experience that ML is the best we have worked with. They are prompt in getting out and meeting our needs. The air conditioners and furnaces that we have had to replace have been less expensive than other companies. The service has been awesome and very prompt in handling some of the difficult situations of our building. I recommend them to whoever is in need of furnace or air conditioning work.

Horrible Customer Service. Tried for 2 weeks just to get a return phone call or email for a quote. Girl that answers the phone knows nothing, claims someone will call me back and never does. Great to see a business so busy they don't need new customers. Good for them.

These guys have serviced my home and work HVAC. They've cleaned my air conditioner, installed a hot water tank, and done routine maintenance. They've always been reliable and honest!

Will and his employees are kind & extremely professional! They have been around for years, and really are in the business of helping people and their community. I would recommend them to anyone!