Bluflame Service Company

Horrible experience. Bluflame ripped us off when our gas was turned off by gas Company because we smelled gas. They came out about three hours after we called there was no mention of what the rate would be for this type of service even though I explained what our problem was and we needed them to find leak/fix leak so gas could be turned back on. Serviceman was very nice polite looked at furnace which is in our home and then the meter which is out in the garage. After he had been there for awhile he told me while he was in garage 20 feet away from me and while I was standing in the doorway to garage that they have fixed rates for this work??? Nothing mentioned over the phone to this fact. HE rattled off several figures while still out in the garage. Saying it could cost me up to a 1000.00 dollars. I said hopefully not that I hope they find it quickly and easily. Which they did. After two hours the tiny leak was fixed (and much of the two hours was spent in conversation -1st with me and then again with my husband when he came home.) I thought great this won't be too bad. I was then presented a bill for $734.00. 57.00 for parts the rest labor. I Have called twice to speak to the owner Julie about this obsessive billing. She told me I could of told them not to do the work once he told me the rates. THESE RATES NEED TO BE DISCLOSED OVER THE PHONE. THEY NEED TO BE REPEATED AND THE CHART SHOWN TO THE CUSTOMER WHO THEN AGREES AND INITIALS THESE RATES PRIOR TO WORK BEING PREFORMED. THIS WAS NOT DONE! I was charged a flat fee of 172.00 to pressure test lines. Columbia gas had already done that. Search for leaks 279.00? ( ~ 40 feet of line to check from garage to furnace) repair leaks 131.00 ? fittings 57.00. PLUS a 95.00 diagnostic fee (Columbia Gas and I already provided the diagnostics) which you would think they a would apply to agreeing to the work to be performed. I NOW KNOW THAT IF BLUFLAME IS at your home for ten minutes or ten hours you are charged these INSANE RATES? Ripping off customers who are at their mercy because their gas is off and they are already there and have looked at the job. THEY KNEW WHY THEY WERE COMING OUT? BUT NO ONE SHARED any RATE AND ESPECIALLY NOT THESE RATES? NOW I know why. Who would have them come out. I WILL NEVER CALL BLUFLAME AGAIN !

So helpful! They didn't have the part i needed in stock but they took the time to look for the part(even though i gave them the wrong part number but finally found the right part number). Anyway i was on the phone for awhile with them but they were very pleasant and helpful

We had Blue Flame come out to my mother in laws home to check on her furnace. They were fast and efficient! We couldn't have asked for better service. Blue Flame has been in our neighborhood for as long as I can remember, they have always been my go to place for heating : D

Owner McDonnell is rude and a know it all. Likes to belittle people with his so called knowledge. Eric on the other hand, a polite young man resemble Tony Romo should take over parts counter, way better or man. I'll be going to Masserats for propane and Johnston's for parts till McDonnell retires. Don't need harrassment on top of appliance problems.

The service tech was on time, extremely professional, courteous and took his time in answering all of our questions.

Very courteous and thorough. They keep my heating system running well.

Top Notch family owed business. From installation to service, very professional and knowledgeable employees.
I would definitely recommend them!
Reliable, courteous & professional.

Bluflame came out to our home within an hour and competently fixed our furnace on a bitterly cold winter day. Highly recommended.

They came out to look at our furnace that wasn't working and told us there was nothing wrong with it (mind you it was 45*F in our house). We had another company come out and tell us it was shot. Our landlord would only pay if their people came out (Blue Flame was "their" people).

Excellent customer service. Friendly and professional employees. Quality parts. Been here on several occasions and always had the parts I needed in stock.