Hilliard-Dublin Heating & Air

I had a major issue in cold weather. Hilliard heating and cooling were able to send someone in 45minutes of my call on a Friday evening with cold temperatures. They offered a good solution fir replacement and completed the job in record time on Monday ! I am very happy with their service.

Quick. Fair priced. Didn't try to sell me anything , just replaced the part I needed. I would recommend them for any a/c issues. They also accepted my coupon I received through valpak. I seriously dont even think the repairman was here 15 mins. Also wore shoe covers while walking inside my house. Very impressive.

Called for an AC evaluation as my unit stopped working. When the guy arrived he looked it over and decided to do the work himself without going over it with me first. This was something we could have done for a fraction the cost. It took him about 20 minutes to do the evaluation and repair and charged 250! The part itself was only 10$...

Our repair technician was very professional and friendly. He kept us informed of the testing he was doing and when the problem was found, he explained it clearly. Everything was fixed and the price was very reasonable. I highly recommend them!

Excellent service! We had our heater serviced for the winter. Joyce was a pleasure to schedule and communicate with and the technician Mike was very knowledgeable and answered all of our questions. I would definitely recommend Hilliard-Dublin Heating and Air and us them again!!

Got here same day diagnosed problem and was replaced thermostat very quickly was also very knowledgeable and friendly

They guys came out, on time, and they were very friendly and professional. Install was quicker than expected. Everything works great! Highly recommend.

Sent email on Saturday, then confirmed a Monday appointment and got me back up and running! They were fast - didn’t try to up sell fixed the problem and didn’t kill my wallet ! They are awesome !

Five Star Heating & Cooling group (which Hilliard-Dublin is part of) has great employees - I was very impressed by the kindness and professionalism of our first repair technician and our two installers after our AC stopped working and we needed replacement.

Updt: Customer service just as mixed and multiple reschedulings continue even if you are a premium customer, tech was great though!

Orig: This is just one location for a much larger regional business, Five Star Heating and Cooling. I learned this the hard way.

Getting a tech to come over was an awful, frustrating experience. Called to schedule, selected a 3 hr time window. It was hard to hear the woman while scheduling because her colleagues were chatting in the background. Then the tech didn't show. So I called again. Apparently the job before mine took longer than expected. Fine. I wish I could've been updated without having to call due to a no-show, but it's also nice to know that he won't rush a job just to get to the next one. I had back to back mtgs for the rest of the day, so I couldn't stick around home waiting. What was the point of a 3hr window? So I scheduled for after 5. Come out of my last mtg ready to leave work early so I can be home on time and I notice a missed call. Turns out it was the tech. I learned this when he again didn't show up and I had to call. He was at my house shortly after 4, left no message when he called and reported waiting 20 minutes. I was beyond angry when I learned this. He later explained to me how he figured it'd be 50/50 that I'd be there and that I'd probably call at 7/8 o'clock, and sure enough I did. Thing is, he was explicitly told 5-7. If before 5 was ok, the info would have said so. So it wasn't 50/50. It was 100%. The woman who did the scheduling certainly knew that because I told her my schedule for the rest of the day. And it certainly is not an excuse for not showing up again during the arranged arrival period. So basically, I rushed home for nothing because this guy didn't realize the relevance of an arrival window. When I called the third time to see what was up, they tried to get a hold of him but he didn't pick up. At that point I wanted nothing to do with him anyway. The woman on the phone said there was another tech that lives right near me that she thought could do it, in fact she was sure he could and so she asked me to hold. Except that after holding, someone picked up and it disconnected. Livid this time, I call again and deal with a man who it turns out is in a completely different office. Meanwhile, I start having this number from Reynoldsberg ring. Note, not Hilliard, Dublin, or anywhere in Columbus city limits. Little is worse than having your phone ring while you're actually trying to deal with customer service.Turns out it was the office I got disconnected from - which I kind of suspected. But what was I gonna do, hang up on customer service hoping it's customer service? So I sent it to voicemail, twice. I explained the situation to the guy on the phone, he was awesome said I was right to be angry. He gets it and would be too. ... In retrospect, I wonder if he's married. 🤔 Finding a man that listens and empathizes when faced with an angry woman is like searching for a unicorn. 🦄 ...

Anyway, he transferred me back to the woman in Reynoldsberg and she says the tech would be with me shortly and that he would call me to confirm he was on his way. Sure enough, we hung up and my phone instantly rang. It was the tech... the same tech that didn't honor the arrival windows. In the end, he was nice and good at the job. In fact, everyone I dealt with was kind, patient and accommodating. The tech took the time to show me everything, explain what he was doing and why. I actually feel like I understand a little more about furnaces now, whereas before I just knew they needed periodic maintenance, filter changes and that they were covered with explosion and carbon monoxide warnings. Their prices are good. I just hate absolutely everything I went through. It's a weird dichotomy. I did sign up for their member service because my furnace is quite old and so I think the cost benefit tradeoff is worth it. They were prompt in ordering the part. Today they called to schedule the replacement. That's going to be tomorrow, 3 - 5... presumably.