Arrow Heating & Cooling

Contacted this company to come out for a repair and they were late to the agreed upon appointment time by 2 hours without notice. Showed up late with no call ahead as promised. Tried contacting to see why they were late and couldn’t get a response. Called the next day to file a complaint and the secretary was rude and so was the supervisor. They do not care about your time just your money. They deserve 0 stars but unfortunately that’s not an option.

My AC recently went out during a heat wave. I called Arrow on a Thursday evening, and they said a tech would be out by Monday, and he was. Other local companies were quoting a 2 week wait. When Carlos got out to our home, he was able to quickly diagnose the problem, and fix it. He was very kind, efficient, and professional. I don't have any prior experiences with AC companies, but this was perfectly pleasant enough, and they'll have my return business.

As an apartment dweller it can sometimes be difficult to find a company that will even offer advice to you. I was simply looking for help picking out a smart thermostat to purchase and install in my apartment. Nate took my call and was very friendly and helpful in providing me with several options. I really appreciate that!

Carlos is the man! Was on-site exactly when he said he would be, and fixed the issue within 15 minutes. He was even kind enough to educate me on what went wrong, and why. Great work!

Scheduled a furnace check and waited the entire 5 hour window they gave and no one showed up or called. I called at the 6th hour and they basically had no response for me. Won't be using their services moving forward due to lack of showing up and no communication.

Great service! I called into their office and Sarah was able to get me same day service for my furnace that was not working. Jorden came out and diagnosed the issue very quickly. He was very polite and explained everything really well to me. Their prices were very reasonable for the service that needed done. My furnace has been working great ever since! I will definitely be using them in the future and would recommend them to my friends and family!

My ac went out and I called their after hours line. They were super nice and said the on call person would be in touch shortly. No one called. I try again 3 hours later and they said the same. Another hour passes, I call again, get the same thing. It is now almost 90 degrees in my house. No one ever calls or shows up. I call the following morning just to be told I was never called back because they aren't accepting new customers. Why did I have to talk to 4 different people before I got that information???

I wish I could give Arrow a positive review but they've been very disappointing. I called Arrow about a year ago to help troubleshoot some cooling issues I was having in my home. Since they were the original installer when the home was built I figured they would have the best knowledge of the home and my situation. It was late in the cooling season so there wasn't much that could be done to determine how to improve the home. I was told to call in the Spring, have a "Spring Tune-Up" done, and that would be a good opportunity to explore the problem I was having. I called Spring 2016 as recommended. I already had my HVAC system check by a few other companies and they all said the same thing... The A/C unit and furnace are working within capacity. That was good to know but the home still got hot when the sun was in the West. A very knowledgeable technician visited my home and I explained the problem I had since I first moved in. He told me what everyone else did that my equipment was working fine and again I mentioned that once summer hits and the sun is in the West the house gets hot and the A/C is on all the time. We brained stormed how we could move air more efficiently and the tech mentioned he'll have his boss draft up a quote to make some modification to the duct work. He also charged me $90 for the "Spring Tune-Up" which really wasn't anything since the unit was working fine. It really was just a visual inspection. I didn't mind the bill because he did come out to look at my equipment and the main purpose of the visit, for me, was to find a way to move the hot air before summer hit. I waiting a week; no call about doing the duct work we discussed. I called to follow-up and was told that someone would get back to me. I waiting another week, and another week, and so on. As of 29 May I haven't heard back from Arrow. The technician came to my home on April 21st. So now I'm bothered. I paid $90 for a tech to tell me my A/C equipment was working as designed, which I already knew, and no follow up concerning moving the air more efficiently through the system to help keep the house cool during the summer months which is when the A/C unit struggles and runs all the time and doesn't get to the set temperature until the West sun sets. So basically I paid $90 for a 30 minute conversation and nothing more. I'm bothered because I don't need a tech to tell me the equipment is working. I already know that. I need an HVAC professional to help me figure out why the equipment that is supposedly working properly BUT is struggling to keep the house cool. There's clearly something wrong. Maybe I need an extra return to move air more efficiently, maybe I need more air ducts, maybe the entire infrastructure needs to be redesigned for larger capacity. I don't know. But I was a customer ready to invest in improving my home and pay them to do the work but I was just pushed to the side. I don't necessarily want to throw money at the problem but I was prepared to take steps to help improve it. I guess I'll invest elsewhere.

Carlos was very helpful and friendly! Just the man I needed to help restore my AC functionality.

Always awesome, if you are making a delivery in a big truck get in there before 7 am to be ahead of all the contractors so you have room to get into the dock.