Five Star Home Services Dayton

same day call, came out fixed the unit and left, after being on the phone all day and receiving estimates for thousands of dollars, these guys came out and fixed the issue for $308.very pleased

We had a new HVAC sys installed to the tune of almost $13,000. We live in the city of Kettering. While the install was taking place I asked about the permit and inspection process. The man told me we didn't have to have a permit or request an inspection if we didn't want to. When I called the office they said they do not pull permits for homes in Dayton. Told them I live in Kettering. The receptionist was like well the work is almost completed it's kind of pointless to order the permit now. I insisted as I knew in the city of Kettering HVAC installation requires a permit and inspection. She even tried to deter me and tell me it might take a couple weeks. I was adamant and she finally said she would order one.

My inspection with the city of Kettering was today. And it FAILED CODE installation. 1) vent and I take piping not permitted in return air plenum 2) location of venting does not agree with installation instructions (referencing manufacturer installation instructions)

I called 5 star immediately and asked for an installation manager. I believe his name was Steve and he returned my call promptly saying he'd been doing this for years and years and that everything was code and wanted to know what theh called out. I explained and he explained why the way he did it was okay (to him). Told me not to worry about it. He'll talk to the inspector.

The fact that this company doesn't pull permits at all should be the ONLY RED FLAG you need. Why wouldn't a contractor want to permit their work? And have it inspected? That's rhetorical by the way.

He said he would be out to correct the issue, that he had just told me was a non issue. And that he would speak with the inspector. Now the city inspector actually pulled out the manual for installation from the manufacturer (Carrier) and showed me all the rules about where the system can and cannot be vented out.

I'm looking forward to 5 star correcting the issues so that it can actually pass inspection with the city of Kettering.

The last thing I have to say is I can't believe there's an HVAC company that openly says we don't pull permits. My mind is blown. And the fact I had to PUSH for one to be requested.

Ryan was very professional and explained everything.

Untrustworthy. Called them to look at my a/c that was no longer cooling well. They told me the old refrigerant is $200/pound. They cleaned the outdoor unit with simple green and garden hose then recommended I just replace the entire unit. I ended up getting a second option where they recharged it for way less and added sealant into the system. Temp at registers is now 53 degrees F. I don’t recommend this company.

Ryan was very professional & courteous.

Kyle & Josh did an excellent job. Very quick and very professional. Will definitely use them again :)

Ryan was very informative and efficient!

Two other well known
companies in the Beavercreek area quickly recommended a new AC- price ranging up to $15,000. First Star repaired our unit for much less. I will always call them first and hopefully Tiffany will be available.

This is the second time I've used Five Star and I will not use anyone else to help me with my Heating and AC. Always professional and more importantly I TRUST them. I really appreciate the service and will recommend you to all of my friends! Thank you!

Cody was very informative professional and fixed the issue with my furnace quickly and efficiently.