Favret Heating & Cooling

Tim Cambell our tech was very thorough and helpful and took the necessary time to analyze and remedy a problem that I didn’t even know existed!

Tim (Tech625) was polite, efficient, adaptable, persistent, AND he got the heat back on! In the midst of winter weather, that really matters, but doing it with humor and determination matters almost as much.

Our technician (Will A.) was fantastic. I will request him in the future. Excellent employee!

This company has changed a lot in recent years, but not in a good way. I was initially charged $3600 for a 50 gallon water heater by Favret. Favret installed a commercial heater without telling me and i noticed gas leaking from it within minutes of installation. Also, company receptionist would not put me through to a manager and was evasive when I asked her about them fitting a commercial heater. Called them back several times and was told a manager would get back to me , but no one had the courtesy to even call me back. It's been over a month ago since installation and I've heard nothing from Favret, including details on when it will get the inspection that they were paid to set up.
However, within hours of me posting this review, Scott from sales called me. We had a reasonable conversation and he said he would pass by at 2 pm to look at the heater and discuss how to make things right, so I changed my schedule for the meeting. It's now 6:08 pm and he didn't show up. No phone call or any communication to explain. I ended up emailing Scott a few days later. He replied and later looked at the heater. Favret refunded $400, so my 50 gallon gas water heater cost $3200, which is around $1000 more than Favret"s close competitor. Is this price gouging during Covid?

Our first experience with Favret, and were happy we chose to ask them to come out to evaluate our AC. It was not blowing cool air. Larry Short was very professional in assessing our HVAC and determined the appropriate remedy. Now we are waiting for estimate for work that needs done to correct the air conditioning problem, which I feel confident that Favret will be able to do in a reasonably priced and competent manner. Good job Larry, and nice to be working with an excellent company like Favret!

Our family has been using Favret since the 1960’s. The company is wonderful. I always ask for Larry Short to be the technician that services our Furnace and Air Conditioner twice a year. I have requested him for years. He is easy to talk with, and has always been honest about what needs replaced or fixed immediately or what can wait a season or two. We use to have a very complicated heating and cooling system at our house, Larry took the time to educate himself on the special nuances of that system. Last year we had Favret put a new system in for us. I’m sure anyone of their techs. could service our new system, but I still request Larry.

Seth was very polite and professional and thorough. I do highly recommend Favret Heating and Cooling. Thank you, Seth.

Tim was on time, professional and courteous. Did an excellent job and was very courteous.

We have had the Favret Annual Service Contract and it is a wonderful service! We pay one fee and it covers 2 service visits - one in early Spring to service the air conditioner & one in the Fall for the furnace. They check everything thoroughly & do yearly maintenance so that the units are running well. If we have any problems in between these scheduled visits (& we've only had one minor issue int he past 7-8 years) then we get priority appointments & no labor charges. On top of that - In the many years that we have used Favret I have never encountered an employees who were anything but very pleasant!

We were charged $150 for a service maintenance that could not be performed. We bought a new home, and didn't realize that our furnace was installed incorrectly. Favret's technician looked at our furnace, performed no maintenance or work, and gave us a bill for $150. The technician was at our house for less than 5 minutes. We went through the process of having Favret quote a reinstall of our existing furnace. To their benefit, it is amazing that they were willing to perform this service instead of demanding to install a new furnace. We considered letting Favret perform this service, because we had already paid them $150 with absolutely no maintenance or service performed. We found another company that was able to reinstall the furnace correctly for $600 less than Favret's quote. We then asked Favret to apply some portion of the $150 already paid to them for absolutely no work done to a future service call that they could be able to perform. They met this request with a defensive attitude, and hung up on me after I asked them to reconsider applying any portion to a future bill. We were even offered the current promotion for service which is a better price than anything I would have accepted as a fair application of any portion of the $150 that we were billed even though no work or service was performed. There is an ethical principle that needs to be addressed here. A company should not exploit their customer's situations, and demand full payment for work that cannot be performed. Instead of being a caring and understanding company, Favret was an unwelcoming, exploitive heating and cooling service provider. I would gladly pay $150 again for service unperformed, so that I could get the opportunity to warn my neighbors about Favret's business practices in case someone can't afford $150 for service not performed.