Classic Air Inc.

I converted my house from electric to gas heat in May. The previous company that installed the heating and cooling equipment undersized everything for the previous owner. Contacted about 10 companies for quotes. Met with Classic Air. Russ took the time to walk through the house and explain the equipment needed and the work to be performed.

Rick, Aaron and Eddie did a professional job of the install. They took pride in their work and there were no shortcuts. They removed the old equipment and installed the new furnace, a/c and ductwork. They cleaned up the mess and left the house as they found it. Hard to find dedicated employees. The new equipment works well with no problems.

I did not want to give them one star because they came out to my home the day after my AC began to give trouble. However, what transpired thereafter, was utterly ridiculous. First, everyone charges a fee to come out, that is a given - even though Classic Air was on the higher end. I am fine with that, but the fact that the technician gave my wife BS information is troubling. First, they tell her that the unit is low on Freon. Well duh, we figured it was low when the outside unit was functioning properly (i.e., turning on) and blowing cool, not cold, air. I am not mad at the first response, as some customers may not realize that low Freon equals cool air and not cold. But what the tech said after that was ridiculous. The tech offered to fill the Freon (of course for a price ($400 for 2 lbs.) and said it "would last the rest of the season". Bullsh!t!

I know that Freon isn't supposed to be low in a closed AC system unless there is a leak. If the tech doesn't check for and/or diagnose the leak, how can he make a determination as to how long the replacement Freon will last. That is the first issue. The next issue, the tech did not check or offer to identify where the leak could be coming from. Having dealt with other companies in the past, there are dye tests (which would involve adding more Freon, which is reasonable) that were not offered. There are pressure tests, bubble tests, etc., none of which were offered to assist in resolving this issue. So we paid a fee for this guy to tell me the obvious, Freon is low, and to lie about how long new Freon would last if we have him add it. I can only imagine the discussion if the new Freon lasted only one day, and $400 dollars later. Either way, this is not what I would expect from a company that claims to pride themselves on professionalism. Now I have to hire another company to diagnose the issue so I can decide on whether I want a new unit or not, since the old one uses an older more expensive and less environmentally friendly Freon.

Sorry for the long review, but I am tired of these "professionals" taking advantage of people they believe doesn't know any better. They could have simply listened at the evaporator coil or valves on the internal unit to see if there was any hissing or abnormal noise. This guy did none of that!!! A shame.

We have been a Classic Air customer for over 20 years!! They have been a very dependable, reliable, and pleasant company to work with. We would highly recommend this company to anyone in the area with any heating and cooling needs!!!

I appreciate all of the work Eb did. My air conditioning is much cooler and comfortable. He was very patient and kind and he was very quick and knowledgeable about what was going on and he explained everything to me in a way that I could understand.

They are the best indeed. I would use them again and recommend them without any reservation. Mr. Musa is an awesome representative of the company.

Ibrahim (HVAC Consultant) went above and beyond to fix my Cooling issue today. After promptly identifying the problem, he quickly fixed it while at the same time explaining what had happened and how to care for my HVAC unit in the future. He noticed that the fan was very dirty and asked for a hose and quickly cleaned it after fixing the issue. Ibrahim was very friendly and knowledgeable and although I hope I never have another issue with my unit in the future, I know who I will call if I do. Classic Air!! Thank you for your hard work and friendly disposition.

Classic Air,

I would like to thank them for their excellent work, I would highly recommend anyone looking to getting new heating and air conditioning for their home to please give them a call first you will not be disappointed with their prices and how polite this companies worker are. It was a pleasure doing business with them.

Renee

Air conditioning was not working properly. Had Bill from Classic Air come out and he had it up and running in no time. He was friendly, knowledgeable and professional. I would definitely recommend Classic Air.

After our HVAC broke, we had to wait 4 days to get an appointment, which they came out for, and said we would need to replace our unit. We then scheduled someone to come out 3 days later to give us an estimate and they never showed up. After having no A/C for entire week now, and no hope of getting it back up anytime soon with this company, I will be taking my business elsewhere. Huge waste of time.

new AC installed on time, professional staff, on-time. No gimmicks, straight to the point. I recommend them and will use them again.