Air Fast Heating & Cooling

Where do l begin besides the quality of work that had to be redone with the furnace. The MOST important thing EVERYONE should know are the FEES they LIE about that are not covered by your home warranty. Question everything if you live in Ohio there are NO FEES or PERMITS or Code FEES , NO Carbon Monoxide Detector fee , NO Thermostat fee for air conditioners or furnace installation.They will tell you to pay $250 EACH for thermostat and carbon monoxide detectors and $250 to $$275 for permits and fees $50 for codes etc .So please beware and l am reporting them to the Attorney General Office as well .Again so that l am clear with everyone there are no permits or fees for heating or cooling in Ohio . I called and verified everything l am telling you . Your new furnace comes with thermostat already included in the box. Your air conditioner comes with everything included as well.You don’t need to pay for carbon monoxide detector it’s NOT mandatory unless you want one . If you do want one BUY your OWN for $25 at Lowe’s or Home Depot. I caught them with their deceitful business practices. I hope to save people the stress of being taken advantage of when so many people are struggling to take care of their families due to COVID-19. And this company wants to price gauge and cause more stress and take your money that you need to support your household . If you were charged any of any of these items which would have cost you almost an extra $700 call Attorney General and file a complaint!

HORRIBLE CUSTOMER SERVICE...They are as about as friendly as a BRICK!! The SECOND repairman that they sent out (after the first one only ordered a SINGLE part for our washer that was broken down - the second repairman didn't understand WHY he would've ordered a SINGLE part out of the TRIO parts that are normally ordered for my washer) was the only one that knew what he was doing!! We bent over BACKWARDS trying to be understanding to representatives and NO response - they just didn't care!

Wow wow wow! 1ST tech came out to fix the issue of water leaking from the furnace. Said the coils were tilted. Turned on the a/c later that day and smelled burning coming from the vents. The water had leaked onto the blower causing it to be fried. Week and a half later 2ND tech came out with a trainer lady. She was on her phone facebooking the whole time. Me and the tech made small talk. He replaced the blower fan and that was it. I asked them to check the water drainage as that was the original issue. They lady took time away from her phone to dump a few glasses of water down the service line and said it may be clogged but not sure and then they left because it wasnt on their work order they weren't doing it. So they ran the unit a few minutes and then left. The next day the a/c came on and water leaked again. Called them again and they sent a tech. The 3rd tech said that the coil drain pan was cracked and that the coils need replaced. Waited a few days and called several times to Air Fast. They kept telling us that the parts are on order or that they were waiting to here from the manufacturer (both bs) and they were awaiting approval from AHS (more bs). Called today and their story was the same. Then I get a call from another heating place asking to schedule service. We said no we have Air Fast sent by our AHS home warranty. So we called Air Fast again, they said they are still waiting. Called AHS and they said that Air Fast refused service due to the fact we were rude ( i guess calling to get the status of parts is rude). So even knowing this they lied directly to us and AHS. Pathetic. The lady was very unprofessional and rude.

Do not use this company. Feel bad for the 2nd tech who was on his first day with this lady and for the 3rd tech who seemed like he knew his skill.

Run away and use someone else unless you like being lied to and have money taken from you.

As of now been with out A/C for close to a month anf a half.

We've had Chris their technician working for us for many years and wouldn't ask for anyone else. He is absolutely one of the best. he will make sure he takes the time to figure the problem out and will fix it and fix it the right way. Sometimes it takes them a little time to get out but that is normally when they are really busy and backed up which happens with most business. We are very loyal to airfast and Chris and do not plan to change services. Highly recommend asking for Chris.

They were dispatched by my home warranty company to work on my clothes washer. They ordered nearly $600 of unnecessary parts. They responded quickly and were courteous.

BEWARE OF ALL THE POSITIVE FAKE REVIEWS. Do not use AIRFAST Heating & Cooling. We had a terrible experience with them. Upon payment, the technician didn't ask for all the information needed to process payment, although he left anyway. It was a big ordeal and random people were calling asking for personal information over the phone. We eventually received an invoice in the mail MONTHS later and they made us pay a late fee. Terrible service.

Have to agree with the other posts here as it relates to customer service. TERRIBLE CUSTOMER SERVICE. Filed work with them through AHS, technician came out on time, as scheduled. Pleasant guy but couldn't find the serial number on our fridge, therefore didn't have a great answer for what part they would need. I heard nothing from them for 1 full week. Called to follow up, was told I would get a call back as detailed info wasn't in their system. No call back. Called AHS to get an update and they asked me to hold while they contacted the company. AHS received the same response. Waited another day, called Airfast again, same "customer service" rep who checked on status and told me it was 'transferred to AHS 1.5 weeks back and that they should have record in their system. This is not a product that Airfast can work on."

2 stars only because the tech was pleasant and on time.

Airfast came to our house to fix our air conditioner unit, we had 2 other companies come to our house before and they both said we had to replace our air conditioner, but Airfast fixed it. They were very professional and came in a timely manner. We also loved the reasonable price! We saved a lot of money using Airfast and they had very experienced technicians. We would highly recommend Airfast Heating and Cooling to all our friends.

Service failed in less than two months of service, takes zero responsibility of the failure of repair and longevity. Asked for a $85 service fee immediately and parts + labor. Please take responsibility for your repairs and at least send someone out next time to evaluate the issue before asking for money.

Be very careful if you see one of their vans out on the road. Nearly was runoff the road today by a van going more than 30 over the speed limit, swerving in and out of traffic, using no signals and with equipment on their roof that was rattling and shaking so not properly tied or fastened down..
Be very careful if you see one of their vans out on the road. Nearly was run off the road today by a van going more than 30 over the speed limit, swerving in and out of traffic, using no signals and with equipment on their roof that was rattling and shaking so not properly tied or fastened down.
It stands to reason that if they’re that irresponsible and dangerous on the road, that you shouldn’t trust them with any kind of machinery.