Air Fast Heating & Cooling

This is the worst company I had to deal with. My home warranty company used them for a problem with our stove and water tank. They guy that came out didn't know what he was doing at all. He said our stove wouldn't heat because of a broken heating element, wrong it was a total different problem. We had to have another company come out for a second opinion and they was even cheaper. They found the problem and fixed it. So now for my hot water tank. My wife wanted to fix a pressure valve drip. The drip wasn't even that bad a drip every other day or so. Well they came out ( the oven and water tank was the same day visit) and looked at it the guy said our water tank was not able to be fixed. But why did he open the pressure valve? After that the little drip every other say turned in a stream and instead of him turing off the water he left it on and when i got home from work my whole hallway and 2 bedrooms was soaked. Now i have to replace the wood flooring in my hallway and my bedroom. We tried to call to talk to a manager, we got the office manager and she ends up giving my wife the run around and pretty much said it was our fault. They wanted 1200 to replace the water tank. We ended up having another company come out and replace the pressure valve and the tank is fixed. Bad company with bad workers. The BBB needs to evaluate this place and see if they are making up stuff or breaking stuff intentionally to have you pay more. Avoid Airfast.

So far so good.... came out as scheduled last Friday. Great service for initial consult. Said my furnace is condemned. It’s covered under home warranty but if it isn’t covered 100% then I might need a second opinion. I really hope they pull through to make this is an even better experience. If so, I’ll know who to call in need. I’ll make another review upon completion of work.

After waiting 4 mo to have a range repaired, Airfast was never able to repair the range. As of today we have been lied to several times that proof of the unrepairable range has been sent in the mail. Megan has the worst customer service ever! I will never use or refer this company to anyone! Horrible experience!!!!

My 2nd floor furnace was only working sporadically and the warranty company sent Air Fast to fix the issue. They came out and shut off the furnace completely. Said they would be back the next day when they had a new flame sensor... 4 more days passed with me calling them multiple times a day and I couldn't get a hold of anyone. Finally when they said they were coming back they mentioned it could be a more significant issue with a control panel and ordering the panel was the delay. They sent out a service manager on the next visit and he said they actually didn't order the panel and he thought it was the sensor. Air fast replace the sensor and the problem returned within a week and a half. These guys are terrible. Stay away.

This is the absolute worst company ever to call for furnace repairs! I repeat, Airfast Heating & Cooling is the worst company ever to call when in need of furnace repairs! They have scheduled 5 appointments with me now, which my husband or I have had to schedule off of work to be able to meet them, just for them to have done absolutely zero work! My situation has been going on since October, and it is now December and still my gas valve has not been replaced. There is mass confusion between the technicians, office staff, and management. They are uninformed and unorganized. My HSA plan chose this vendor on my behalf, I will never willingly utilize their services ever again. Hoping for resolution to this nightmare soon!

Absolutely horrible experience with this company. I was given their name by my warranty company to fix our heat pump that decided to freeze up and stop working a couple weeks ago. The technician came out and pumped freon into the system and said he put something else in to fix the leak (but never looked for the actual leak). 24 hours later, system froze up again. Of course this was a Friday evening so we had to wait until Monday afternoon to have the technician come out again. This time he immediately looked for the leak (took less than 5 minutes), informed us that we needed a new condenser coil and that this would cost us extra despite having a home warranty service, and said we'd get a call from the company the next day. A week and a half later, we still haven't heard from the company. We ended up spending money out of our own pocket to get a whole new system from a well-rated local company. I'm still waiting for this company to call so I can tell them what I think of their service and to let them know they wasted their time ordering the new coil (if they ever even ordered it).

PLEASE DO NOT USE THIS COMPANY. THERE ARE PROBABLY MANY REASONS THEY ARE NOT BBB ACCREDITED TO GO ALONG WITH THE NEGATIVE REVIEWS.

I was assigned AirFast through a Home Warranty claim to fix my AC unit. If you have an option, do your homework and choose better. First, getting someone to call you back is a challenge - I always had to follow-up a voice-mail with a call. Then, after two service calls, my issue was not addressed, despite trying to explain how the unit was not working right, compared to months prior and last summer. When I called in to speak with an owner/manager about my issue, my points were disregarded by a "service manager." I had even voiced that the HVAC unit is clearly not working as well as it should since my electric bill has doubled (up more than $100) due to the AC running non-stop and never achieving a set temperature. I was told by this person on the phone, "I'm sorry, we're a heating and cooling company, not an electric company."

So, I would give AirFast service a poor review - my technician arrived an hour after my service windows on both instances and didn't really listen to what I was describing, rather making his own assumptions. Then, based on the extremely poor customer service alone, I would advise anyone to steer clear of AirFast.

UPDATE: I had another local company come out for a second opinion. Within 5 minutes, the tech let me know that I had no refrigerant (Freon; which was filled by AirFast's tech on the first visit to my home) and there was a leak since my PSI was lower than half of what was acceptable. I was told because the leak is so major, I will most likely need a new unit.

When the AirFast tech came to my house on the second visit, he should have detected that my PSI was dangerously low (however, none of his receipts noted that at all), yet he marked my system as working and "ok." I'm amazed how in a week, the diagnosis of my AC problem could be so drastically different.

I needed a new furnace according to the estimate of the warranty company as a result of a carbon monoxide leak detected from my smoke and carbon monoxide detectors in our home. This “company” told me I Had to take the new thermostat and a carbon monoxide detector even though they are not faulty and led me to the discovery. They are charging me for them which was not covered under the warranty program. Now they’re trying to charge me interest for these, the technician was told to leave them even though there was nothing wrong with the thermostat and the carbon Monoxide detectors in my home was what led me to believe that there is a problem with the furnace
The weather is now warmer and I had to pay another company for a service call because when they installed the new furnace they forgot to hook up the air conditioner inside the furnace so there was no electricity going to the air-conditioner
Worst customer service- the females in the office have severe issues with how to treat customers, the business should be shut down if you look at all the bad reviews. I think I’m going to file a class action suit if applicable .

Involved with this company thru my home warranty.....1 tech (Tom) diagnosed, another (Dave) installed new appliance. I would give both 4 or 5 stars but not company. It took 18 days from call to warranty company to installation....some of delay due to airfast not getting diagnosis to warranty company in a timely manner. The old appliance was taken to curb with explanation that a separate vehicle would pick up SAME day. Oops...was still there NEXT day.....called warranty company to complain. No wonder this company has few stars in their reviews.

We can not say enough about the wonderful response we received from everyone at Air Fast! Our Hot water heater went out on Sunday Mothers Day. We contacted 2-10 warranty and they sent us to Air-fast and by Wednesday we had our new Hot Water tank installed, We would recommend Air fast to anyone who needs quick and great service!