Quality Comfort Home Services

Came back from vacation to a broken AC. Called on Saturday and they scheduled us for Monday morning. Happy to say that the technician was able to fix the issue the same day and tune-up the AC system. Friendly, professional service. Excellent communication throughout.

Bought replacement furnace and AC system for our home. The consultant actually came to our home and thoroughly examined our needs and explained the options. (The "other guys" did not want to come out in person.) The installation happened just a couple of days after we approved the invoice. Installation was great. The staff are friendly and professional. They even finished a little early!

We contacted Quality Comfort Home Services for a new hot water heater. They had been recommended to us by a friend. They contacted us very quickly and came out to do a free estimate the same week. New hot water heater was installed the next week. Caleb was knowledgeable and professional, answering all of our questions about a traditional water heater vs a tankless. Very happy with our service!

Had a main drain causing flooding in my garage for over a year. Multiple other people came to look over the year and couldn’t figure out how to fix it. Caleb was in and out within an hour with a fix. Took one look and was ready to tackle the job. Very professional, very polite, and great at their craft. I highly recommend him and Quality Comfort Home for plumbing services. I also had the pleasure of working with their HVAC professional Steve who was able to help me with problems in my HVAC system and was able to provide quick solutions. Would give 10 stars if I could.

Nate was great. I had an air conditioning check up. Nate was friendly and offered me to stay downstairs and watch him and ask any questions while he cleaned the unit. Great company been using them for many years.

Excellent experience end to end. Front office, service technician, follow-up. They we superior end to end!. Took the time to walk us around the system, explaining everything. Showed us how to use the new programmable thermostat - everything. We are very happy and very grateful!

-booking was easy for our duct cleaning, although it was a 1 month wait, I figured it would be worth it with 4.9/5 stars on Google. I was told to expect the job to take 6-7 hours for 2400ish sq ft job
-customer service reps and technicians were all polite
-1 technician arrived on time in an unmarked box truck.
-I voiced some concerns about the cleaning process. The technician (first week on his own, apparently) seemed to need pointers on obvious debris. He was unable to complete the dryer vent.
-Quality Comfort sent a second technician out the following week to check the work and complete the dryer vent. The second technician was able to clean the dryer vent and did some additional vacuuming in the ducts at the main supply and return, resealed the holes in the HVAC supply and return, sanitized main supply and return.
-There was damage to the drywall while removing the vent covers which Quality Comfort reports it happens sometimes when paint is stuck to the cover. In hindsight, I would have removed the covers myself. Pics attached for inquiring minds.
-photos of 5 separate vent covers/floor grates attached, these are photos from AFTER both appointments/ cleaning. I haven’t checked all of the vent covers/registers.
-Quality comfort did complete the dryer vent for no charge and still allowed us to use a $50 coupon on the ducts.
-for my fellow consumers, NADCA is apparently the authority on duct cleaning and has some resources for consumers at NADCA.com

Overall disappointing but 2 stars for polite employees and the effort.

Quality Comfort completely replaced my old cooling and heating systems with brand new HVAC system. They made the installation process and inspection stress free and with easy payment plan. This is unique because Quality Comfort has my peculiar HVAC type in stock, I tried many similar companies but they giving parts not available escuses and higher cost quotations. Ryan sat down with me to discussion options for us. The installation was efficient and the installation team was fantastic and friendly.

Quality Comfort Home Services highly recommended.

Good communication throughout the repair process. Nate our tech was very friendly, knowledgeable, and quick to find the issues. They came out on a weekend, did not have the exact part but used a different part to get us up and running till they returned on Monday with the exact part. Whats it worth to have someone come out in minus wind chill to make sure you had heat untill the first business day, for us alot. The pricing was fair and I ended up buying a maintenance contract from them. My experience was good.

Our AC went out in the middle of a heat wave and they managed to get to me same-day. Great people.
On top of that their annual service contract is a better value than any of the other shops I could find.