Robert Gibb & Sons

At 4:57 pm on 1/30/2019 we noticed it getting cold in the house and our furnace not running so we immediately dialed Robert Gibb & Sons. They answered promptly (as always) and since we are regular customers in their system a service call was easily opened. Our regular tech Vincent noticed the call come in and knowing the on-call after hours tech was very busy (due to many days of subzero temps) he picked up the call (extra mile award here!) and was at our house by 5:30 pm. He had the furnace running within 15 minutes. We are always pleased with Robert Gibb & Son's prompt service, product knowledge, and work site cleanliness.

RG completely missed the boat. They didn't perform a pressure check on our old furnace, which was the reason we asked them to come to our home. We understand that mistakes and miscommunication happens, so when our home inspection revealed that a new furnace was necessary, we asked them for a quote. They came in several hundred dollars higher than a different local company, and instead of calling to ask if we had questions, we just received several auto emails harassing us to make a decision. When I wrote a review on their "contact us" form, explaining why I was unhappy, they claimed they didn't receive it. We still have not received an invoice for work they completed, which they've promised to send several times. We were also promised a refund and have not received it. We can overlook a mistake or two, but this was too much. We won't be back.

Nothing but superb things to say about Gibb & Sons!
When our 40 year old furnace finally blew out - one of their techs came out on a Monday, Kip (the salesman) came by that same afternoon, and on Wednesday we had a brand new Furnace perfectly installed and ready to keep us warm! Amazing!!!
Last weekend I botched a DIY plumbing project, and didn't hesitate about calling Gibb & Sons again. Pat solved all our problems this morning - with excellent customer service. Such a nice guy, and he didn't mind out Cat playing in the tub while he worked. Thanks everyone!!! Can't wait to work with you again.

Very nice Young man (Jesse) who took pride in his work & Job, Very Professional, Well Done, Prompt & informative, straight Forward and didn’t try to get me to up grade and buy something I didn’t need. (Not Like the other Plumbing & Heating Companies that gave me Estimates and I felt like I was being taken Advantage of) Best Price! Hands Down! Beat the others price by $700 and Had the Job Done (In and Out the Door) by 12:00 Noon the next day. Great Web Site, Shows you All the Hot Water Heater Types they Carry and The Price right up front, Wish I Would have found them right away. I did business with Another well known Plumbing & Heating Company in Fargo for over 20 Years but Now “Robert Gibb & Sons” is going to be my New Go To Plumbing & HVAC Company to do business with for now on! We are very Pleased and Can’t say Enough Good Things About the Service and Treatment we received, Best Part was the Price $$$$ Thank You Very Much....

I moved into a home that the water heater hadn't been used in a year and a half. Pat came in looked at the old water heater, tried everything to see if he could get it running, sadly I needed to get a new one. He was prompt in getting my new one over and went to extra mile to explain what he had done to the old water heater and what he was doing to the new one. He also showed my how to properly drain the new water heater to protect the life of it. I will be calling Robert Gibb and sons again for any plumbing and heating issues.

The Robert Gibb & Sons company has provided us with friendly, reliable and resonably priced service for years. However, they were at their very best when our furnace died last week. In spite of a broken part that needed to be specially ordered, they were able to fix the problem within 2 days! Great company!

We discovered our sump pump failed late at night and needed to make an emergency call for service to prevent further flooding. Pat arrived in the middle of the night and took care of the new installation. Even though the damage had already been done, it was a relief to have someone so knowledgeable help us get back on our feet.

I called Robert Gibb & Sons after our furnace appeared to be having problems with heating our home. I called the 24 Hour Service Phone Number on their website and a technician was at my front door within 90 minutes. Troy quickly diagnosed and corrected the problem with the furnace and was very professional. He also provided me with a few pointers to help me get the longest life and most efficient use of my furnace. I am extremely happy with the Service that Troy provided and will be calling Robert Gibb & Sons in the future for any heating / cooling issues that I have.

Jesse serviced our furnace and did an outstanding and thorough job. He explained what he was doing and why. We have a fuel oil furnace and while he was working on it he was very meticulous about cleaning up after every step. He also checked every facet he could check with gauges. I was very impressed with his overall efficiency. I would highly recommend him personally. He represented his company very professionally.

I couldn’t have been more happy when technician Hunter came to our home on a very cold night when the furnace went out. He was on call and it was late. Hunter was at our home in an extremely short time frame. He was very professional, knowledgeable, and informative. He had the furnace working in no time and also offered to show. me what the problem was. That was very important to me.

Unfortunately, a couple weeks later the fireplace quite working. Technician, Jessie, came this time. He also was extremely prompt in arriving according to the time frame we discussed. Jessie was also extremely professional, knowledgeable and informative. The problem was tricky to fix but Jessie got it up and running. He gave me a wealth of information that was very helpful.

I would recommend Robert Gibb & Sons to anyone. I couldn’t have been more pleased with their professionalism, knowledge and how accommodating they were.