Custom Air Conditioning

12 years of quality service and exceeding my expectations! Always professional and on time.... I'll never call anyone else for my AC needs and repairs! Thank you Custom Air Conditioning!

The technician for our AC service was Ean. He was wonderful! My husband found him to be very knowledgeable and professional. He took care of our AC problem in a timely manner. In the future we will ask specifically for him!.

Adam did a great job and we had our A/C unit up and running in two days. Thank You

Thank you to Ivan and Custom Air Conditioning! We found ourselves without heat on Christmas Eve and Christmas Day while experiencing record low temperatures. A single call to Custom Air on Christmas Day and Ivan immediately came out to make the necessary repair. We can't tell you how much it meant to us to know that you were there for us when we needed you. We had a houseful of company and everyone stayed warm and happy. for the celebration. Thank you Custom Air!

Zack stopped by for bi-annual check up on the units. I like that they are straight up and don't recommend unneedes services. Very professional, did his check up, gave me breakdown on conditions of units and gave me options of things I could do to improve quality. No service was pushed.

When I got home from work today I discovered the indoor downstairs temperature was 65° and dropping. With a forecast in the 20's tonight I quickly called Custom Air hoping to get on schedule for tomorrow. Adam answered the call and was at our house 20 minutes later. He even went back to the shop, returned, and installed a part. My husband and I are so grateful for this evening and for every time Custom Air has been there over the last 20+ years to keep us comfortable whatever the outside temperature is!

Custom air conditioning is great! Adam came for maintenance and was very professional, He told me exactly what he was doing and why. I have used them for service in the past and they were quick to resolve any issues.

Extremely good experience today with Sam from Custom Air Conditioning. Enough to motivate me to write this review and I never usually bother to write them!

Called in at 4pm on Monday with an A/C zone that had stopped cooling suddenly. Got a very helpful person on the phone taking details and telling me they'd send a tech the next day, and a no-pressure preventative maintenance option on email.

Got phone call at 8 on Tuesday, told that technician would arrive about 1-2pm. Got text at 12 saying Sam was on his way, then he arrived 45 mins later.

He told me on arrival that sudden failure is likely a good thing. He walked upstairs, turned the thermostat to cool, watched the light in my ceiling (!!) to see it flicker, and then said it was likely a capacitor failure. Told me to ignore all the A/C inside, went back outside, walked up to the unit, unscrewed panel, removed capacitor, explained clearly how it failed, showed it to me, replaced it within 5 minutes, did a refrigerant check, and had a good chat to me about what else to think about on the systems and maintenance.

I felt like I met some kind of A/C guru, was really well looked after, and it was all fixed and done in 20 minutes for $200. I was quite frankly shocked at such a smart and friendly and communicative technician.

We were down from nearly 90F to 70F in an hour or so, and I have good info on what to do next. I could not recommend more highly.

The guys that work here are second to none. I won't allow anyone else to work on my heating and needs, but them. The pricing is more than fair for the great responsiveness and quality of work. Adam diagnosed a problem with my ac running while my heat strips where fired up. He went all the way into Raleigh to get a circuit board to fix my issue the same day. I also had their crew redo my upstairs and downstairs units at my old house and the cost was lower than anyone else. By far the best place in Raleigh and surrounding areas for all your heating and air need. Thanks again

I just moved into the area and Rich and Adam are great - they helped me fix a thermostat issue and gave some friendly advice on how to get the most out of my HVAC system. Custom Air will be my go-to for HVAC needs from now on!