Comfort Hounds Heating & Cooling

Rob George is a really fine fellow! He treated me and my home with great respect! And he fixed my problem. I enjoyed his company and was very impressed with his work ethics and how knowledgeable of my situation he was. I will use Rob George again, for sure! ... David Bryan

I would like to say Air Pro and Rob are amazing. My air went out yesterday (a Sunday) so early Monday when no one called me back from my Sunday inquiries I called again. The first company would come on Thursday. After I reached AirPro they were there in a short time. Rob is knowledgeable, professional and reasonably priced. Now that I have Air Pros number I will not go anywhere else. I have a 30 year old unit that I was not going to put a lot of money into but thanks to Rob I did not have to. Guess where I will go when I do need a new one???

Called them on a boiling hot day and Rob was quick to answer and at my house within 2 hours. Extremely professional, friendly service and I signed up right then and there for their service plan. I'm happy to say that I have my HVAC company and I will not be using anyone else.

I was looking for a few quotes to replace our heating system. AirPro sent a representative to our home quickly and it was not a high pressure salesman. The guy they sent (Rob) was knowledgeable, thorough and listened to our thoughts. Definitely recommend

Rob did an amazing job diagnosing, ordering the correct parts and fixing our AC! He was professional, explained the issue and offered us options so we could make the best decision! We trust Rob to maintain our HVAC systems both at home and at our two retail stores. Simeen Rehman

After looking through forums where HVAC professionals discuss their opinions on different, it seemed to me that no one brand of air conditioning unit was necessarily better than the others, but the quality of installation was going to play a much bigger role in whether I was going to have problems down the road. I was looking for an expert who was going to show up and do the job, not subcontract this job out to the cheapest craigslist helper.

After I called Rob, the founder/owner, he promptly came to my house to quote the cost of replacing my a/c and furnace. I peppered him with questions based on my Google-degree-in-HVAC and Rob patiently shared his deep industry experience, educating without talking down to me, and informing without up-selling. I felt pretty good about cutting him a check for a several thousand dollars. About a week later, after my unit had been shipped, Rob showed up himself, with two of his regular employees, to rip out my 20+ year old unit and replace it with the behemoth I purchased.

They kept the house clean while they worked. Rob only called me out once or twice for my opinion on installation matters. He didn’t seem too happy with the placement of the pad for my outdoor compressor, but the ground was pretty frozen, filled with roots, landscaping paper, and rocks, so it wasn’t the easiest to work on. I wasn’t much concerned and said where he'd placed it was fine with me, but acknowledged that it looked a little weird. The guys at AirPro probably spent a couple of hours hacking away at the ground to get the pad placement to look great, but he was right, it looked a lot better. I appreciate that they went above and beyond expectations.

My new unit has only been running for a couple of weeks, but it's problem-free for what that's worth. Aside from my positive experience with the AirPro’s service, I got their UV ionizer installed. I’m particularly sensitive to smells, like if my kids throw away a banana peel and I don’t take the trash before going to bed, I’ll notice a sweet/musky/fermentation smell in the morning as soon as I go within a room of the trash. I read a lot of reviews on the device and decided to take the ~$750 gamble on it (and knowing that bulb replacements are the equivalent of ~$100/year). I absolutely love it. If you go away from your home for a few days and come back you can normally notice how your house smell to strangers, this UV ionizer pretty much completely eliminates every odor. I am still pretty amazed. The only noticeable smell is a /very/ faint smell of static, like if you rub a balloon on your hair for a minute you can smell static more than the balloon – that’s the only smell in my house. No one else in my family notices the faint static smell, but I can usually tell when the air or heat kicks on after having been off for a bit because I catch a whiff of it. It’s not like there’s any noticeable static shock effect or anything, just that sweet neutral smell of almost nothing.

Anyway, A+ service from AirPro and if you’re sensitive to smells, the UV ionizer thing is absolutely worth it.

Rob George was very professional and did an amazing job!!! We got a quote within 24 hours which is what I asked. He brought 2 guys which did he job quick and it looks great! I would recommend Rob George all day long!!

Excellent service, we are new home owners and our technician was able to point out some things for us just so we were aware. It was great to have that knowledge sharing, customer service is spot on with comfort hounds! Definitely recommend!

Wonderful experience! AirPro came out the day we called with no heat. Up and running same day even though our 10 year old unit needed to be replaced. They ensured that we had heat until were able to purchase new unit. New unit was installed and running same day. I would refer AirPro to anyone that has any Heat/Air problems.

Rob did a great job finding what was wrong with out HVAC unit. He was quick to respond to our call and very courteous and helpful to explain what the issues were with the heating part of our heat pump. We recommend him and we will call AirPro Carolina in the future if the need arises.