Comfort Hounds Heating & Cooling

Very impressed with Rob’s knowledge and professionalism. He is also very upfront and honest - and fixed what turned out to be a very small issue with my system instead of trying to sell me on a new one. Will be calling him for any future needs!

I made an emergency call for our upstairs furnace being out. Rob George was here within 2 hours and had everything figured out and fixed in 20 minutes. He was really friendly and professional, he really knows his stuff. We are looking forward to using Comfort Hounds as our HVAC guys going forward!

Comfort Hounds have been my maintenance and repair service for my heating and cooling system for a few years and have always done a top notch job, and there prices are very reasonable when compared to other companies in the area. If you have a need and decide to use them you will not go wrong.

Rob was very professional and came fast! I just needed an inspection of my unit since I bought a new place and he made time for me. He came suited up in full gear and made me feel safe and comfortable entering my home. He was quick and efficient and set me up on a maintenance plan. He will be back in the spring! Thanks Rob!

Quick, efficient, honest, knowledgeable, and effective service.

Our heat was not holding the temperature as it should. Comfort Hounds was quickly able to find the problem that a previous HVAC technician had covered up, fix it, and get the heat running properly. On a return visit they were able to diagnose and repair a couple of fan issues.

It is much more comfortable inside the house now.

Rob and his team efficiently installed a new a/c unit for me in the matter of 1.5 days. My a/c was out and was immediately seen and parts ordered and was up and running by the end of the weekend. Really appreciate the efforts especially working out of my attic in this dreadful heat.

Rob and Zach were on time, great correspondence, and professional. Very knowledgeable and offered alternative solutions without being pushy. Good honest service.Thank you Comfort Hounds!

Comfort Hounds responded to my request for service immediately and scheduled an appointment. The arrived on time and got right to work following a brief discussion of the issue. Communication was great both before and during the service. The problem was identified and resolved very quickly and professionally, and the cost of the service was very reasonable. Highly recommended!

I'm so glad I decided to take a chance on Comfort Hounds. We built our house in 2014 and had been using the home builder's company that had installed our HVAC system to maintain it (only because I thought you had to use them to maintain warranty). Something never felt right in the gut when they would do maintenance. I decided to do some research and found that we could have the unit serviced by another company. So I went searching and low and behold found Comfort Hounds was very close to my house. Their Comfort Club Maintenance plan is the reason I had decided to use them. You pay a monthly payment, basically your 2 annual maintenances cost are spread out over 12 months. However you receive so many more benefits joining the club and boy am I glad I joined.

Rob our technician was friendly and very knowledgeable. He took time to explain things that were not right with the installation of our system. Major safety features had not been wired correctly, sensor not in the right place for our dual zone and drain pan pipe tubing missing just to name a few. All things the previous company we used should have observed. So happy Rob had the time to address the issue with our system. He even recommended what repairs we could hold out on until spring to help with the cost. He came for maintenance, but got a whole lot more than he expected.

Though we still have more repairs to do in the spring, I am happy with the service that was provided this time around. I have OCD so finding a person that took the time to observe these things also was a comfort. Rob believes in taking pride in his work which is also refreshing giving that in today's time many people do not. Though he doesn't like being the bearer on bad news he reports to you what he finds. We are praying that Freon he added to the system hold until spring and that the installation company just didn't put enough Freon in the system from jump and it is not a leak. Another example of how Rob looks out for his customer. He could have pushed the issue there was a leak because the system was low in Freon, but he took the approach of adding Freon and seeing were the pressure is at the spring maintenance. Being he didn't install the system and can't speak for the work the previous installer did this was the first step to addressing the issue.

So do your self a favor and have Comfort Hounds check out your system, you may be surprised to learn there are things your current HVAC company is missing (especially if your house was built by a home builder that does neighborhood developments). We sure were surprised because to us it seemed our system was running fine but inside we had wires heating up that could have started an electrical fire. Rob thank you again for thorough service.

Comfort Hounds came out for a same day service call to check my furnace. Everything is working properly now. Rob was very friendly and explained everything that was going on to us. I will definitely be using Comfort Hounds from now on!