Bolton Construction & Service, LLC

This company was referred to me by a condo supervisor and I would now highly recommend Bolton Services for any HVAC issues. Polite on the phone, punctual for appointment, communicated clearly about what needed to be done and how much it would cost, then fixed the problem. Tech was very knowledgeable and professional.

As part of our maintenance contract with Bolton Services Curtis Snipes came out for our air conditioner inspection. He called before his arrival, was on time and introduced himself with a smile-that by the way he had on all day. After maintenance he noticed that instead of cooling the unit was putting out heat. The problem turned out to be the control box, that had to be replaced and some faulty wiring to the control box that had to be replaced. All told Curtis was here for about 7 hours. I think Bolton Services should be properly proud of having an employee like Curtis that stays with the job until it is done right, keeps the customer informed and cheerfully represents the company.

I had a difficult repair to be made when the sewer line from my house completely failed. Cary Plumbing rejected the business, so did Pipetechs and Waco. But Bolton was willing to work with me, provide advice, recommend a solution, and then deliver as promised on an extremely reasonable budgeted quotation. Great management by Brian. Great field service by Billy. They have earned my future business.

Reese did excellent service on both our boiler and A/C this week. He was very thorough and found issues that needed to be addressed on both, that our previous service company had missed...he spent extra time with me, showing me how to properly drain the boiler, and understanding why it needed to be done in order to best maintain the unit. I would highly recommend Reese if you ever need service on your boiler or A/C unit..he is very knowledgable and professional! Bolton and Reese is who we will be using from now on! Many thanks!

Our experience with Bolton Services has been great from start (purchase of my Trane HVAC package unit 13 years ago) to recently, when we started having some issues with the unit. The unit is 13 years old and in relatively good condition. But recently, we lost heat and the problem with the unit was not readily identifiable. In the end, the technician Curtis, stuck with it and got us back up and running. The experience was very trying, as we did not have heat in a cold spell, but Valerie in the office, was fantastic in getting technicians to our home quickly. Initially, the technician Thomas, who came out first, was very knowledgeable and was able to get us up and running, but the problem was complex and needed other sets of eyes to help id the problem. Jerry, a supervisor, also came out with Curtis, on the second day, and it was really appreciated and reassuring that Bolton was going to solve this problem, which Curtis did. Curtis is a star in my book. I would recommend Bolton without any hesitation.

Bolton’s service and expertise were excellent, and I have finally found someone who can work on my rather complex high efficiency HVAC system. The company that originally installed it (Newcomb) had made repeated repairs to the furnace each winter over the past few years, but never fixed the problem with the 3-speed fan ramping up to 100% too long and too often. Their last two technicians admitted to me they were not trained for that type of furnace after they spent about 6 of 7 charged hours in their truck making calls to their supervisor and waiting for him to return their calls to tell them what to try next. Curtis and Jerry found the problems, and it is working better than it has in years. All of their folks have been courteous and responsive.

Bolton service was able to schedule a same-day appointment for repairing my air conditioner and furnace. Curtis was very nice and happy to explain the issues with my air conditioning unit. He was thorough and very nice.

I have a HVAC service agreement with Bolton. Curtis came out with his very pleasant disposition on a very hot day. He explained what he was doing every step of the way. He answered every question and was very informative. He even cleared some weeds that was behind the unit and got rid of a snake. Now that's some kind of service! He informed me that my capacitors were not doing what they're supposed to do at the rate they're supposed to do it. He explained exactly what all that meant. I got new ones. I didn't feel any pressure to purchase. I knew they were the original ones for the unit. All and all, I had a very good experience with this company and their representatives.

My experience with Bolton was EXCEPTIONAL.

We had another company come first (which we had seen advertising recently on TV) to help with our rather simple electrical repair request. The other company was a total rip-off with the diagnostic and repair quote (giving a crazy high quote for repair before they even knew what was wrong!). So then we called Bolton as they have been a well known Raleigh company for years. Tim the Bolton electrician was thorough, polite and professional. We felt taken care of by Bolton (unlike taken advantage of by the other company) and will always call on them first for assistance in the future.

My experience with Bolton service techs Billy S & Brian W was simply excellent. Billy & Brian did a great job; they were courteous, respectful and efficient. They were the ideal workers. I hope that Bolton sends me Billy S & Brian W whenever I have a plumbing job.