Bolton Construction & Service, LLC

Kenny showed up on time to do the repair work on my two toilets. I just wanted you to know that Kenny did an outstanding job. Kenny was professional, engaging, efficient and informative. Not only that but he showed real respect for my situation. When I let him know that I would be keeping my distance and wearing a mask, he showed no displeasure. Add to that, he came into my home wearing a mask (which I did not request); and he wore his mask anytime he was in my home.
So Kenny fixed the running toilet, starting working on the leaking toilet but let me know he could replace that one TODAY. So now I have two working toilets! Outstanding!

Wonderful service. Above and beyond communication and customer service. Other electricians quoted me multiple thousands of dollars and used intimidation tactics. Their work was literally 85% cheaper than what I was quoted by others. 85%!!!!!!

Always get a second quote. I have used Bolton at my business and at my home and I have never been happier.

Specifically, let me shout out Larry who helped me with the contract and controlling costs. Then Chris and John show up and get the work done, not wasting anytime and being very helpful throughout. They were friendly even nice to my barking chihuahua mix crazy dog and professional. I had my own Smoke Detectors they helped to install. They were thorough but not trying to charge me more, just literally being helpful as they walked through my home inspection (as I asked) to address concerns. They were flexible and gave me ideas to save money. What I was told is that they are not commission or hourly, but salary and so they do not have an incentive to charge me more.

I told them my priority was safety and then costs. They double checked some outlets in case previous work was not to code and I feel good about the safety of my home. (of course if that changes, I will let you know!)

Will Bolton is in my Rotary Club and I cannot recommend Bolton Construction and Service any higher. Really good group.

All the individuals from Bolton services I interacted with over the phone and in person provided exceptional friendly Customer Service. Larry provided a prompt and reasonable estimate of the work on Friday and was pleased to have the work schedule for the following Monday.I was very happy with the work done and completed by Chris and John. Kelly was very prompt to respond and send the information I requested the inspection report and the invoice. Overall very pleased with my experience working with Bolton.

Contacted Bolton to put in place a re-circulation pump on my hot water line. Frank the technician (courteous, prompt, respectful) completed the work in less than one (1) hour and 30 minutes.
The pump listed retail at $360, tubing and tee est. $50 max.
Why did the Brian the service manager proceed in charging me $1479.98 (the estimated price). Labor, disconnecting my hot water line, purging the tank, placing the pump in-line, installing a tee under my sink.
This is a prime example of a company who gouges customers, whom employs a service managers who has absolutely no people skills, and has no ability to separate logic from the non-reality.
I would not recommend this company.
I will never do business with this company ever again
I have both invoices, mails, and recorded conversations that clearly express the act of trying to take advantage of the customer.
To add insult to an already injured situation, the receptionist Kelly called me the next day of receiving the severely reduced invoice and made an attempt to collect...all the while - the payment was sent via US mail the same day of receiving the more realistic invoice.
Again, if you do not want to share my pain...avoid this company!

James Vanderhauf

Chris was very personable and informative Neat efficient and explained in detail the work he did regarding the billing he’s an asset to your company

Frank and Kenny did a wonderful job on our master bathroom installation. We hired them to install a new shower head in our existing shower. The job required removing some existing drywall, running new pex piping, and installing hardware through the existing shower tile. They did a great job with minimal disruption to the existing walls and shower. They also were able to do the entire project in a single day and for half the price I was quoted by other service providers. Highly recommend!

Brian was also wonderful in responding to my questions prior to hiring Bolton.

Mother received notification from the city that there may be a possible issue that's causing a slow leak for her water meter. Reached out to Bolton Service that evening and by the next morning, we had a technician, Billy Soares, at our home to assess the concern. Billy was more than professional. He was polite. He was courteous and when reviewing the cause of the leak and the price to repair the issue, he transparent and explained everything fully. Moreover, Billy was quick in resolving the issue! I would highly recommend Bolton Services for any plumbing concerns that you may have with your home.

I called Bolton to replace our old, leaking water heater--they quickly scheduled our appointment that morning. Billy S. was punctual, knowledgeable and courteous--super nice guy. He explained our options with no pressure toward a particular heater. I would highly recommend Billy and Bolton if you're looking for a new water heater!

So impressed and happy with my service from Bolton today! The scheduler was very courteous and I was able to get a same day appointment. My service provider, Eric, called to verify 20 minutes before he arrived. Eric was able to not only fix the problem that I had requested service for quickly and efficiently, he also discovered the reason for two other issues we have been having. So relieved that they are both something that can be fixed! Eric is very professional and knowledgeable about plumbing and HVAC, and was so considerate to always wear shoe covers in the house.

Bolton was easy to schedule and on time. Rhe plumber who came out, Devlin, explained everything he did, answered all our questions, and did great work.