Lowe's Air Duct Cleaning

updated on 05/19

I found Lowes' air duct cleaning through Google Guarantee but the experience is quite disappointing:

First, I used Lowe's air duct cleaning service on 05/12. After the crew left, I had to clean up the duct on the floors.
Then, The temperature dropped on 05/17 and 18. I found out the furnace was not working. So I called PSEG to fix it
Today 05/18, the technician from PSEG came and opened the furnace to investigate. He showed me the below picture. The duck is not clean at all. Also the air filter is full of dust.

Is this what Google Guarantee can guarantee the service?

Updated on 05/26

My perception about Lowe's and Google guarantee were totally turned around after I experience how Lowe's rectified the reported issue.

Once I reported to them, another team responded immediately and came to re-do the cleaning. After it, I was invited to look at the details where they didn't do it right the first time.

A couple days later, I received several phone calls from Lowe's who was trying to refund the clean charge since they didn't do it right the first time, which is supposed to be their company quality standard.

Hope someone read my review will reach the same conclusion: that mistake happens, more important it's the mindset and attitude to deal with it. Lowe's treated this as a lesson learnt and an opportunity to improve their internal quality insurance process. That's totally beyond my expectation!!!

Camilo came on time, was thorough in his investigation of the system in my apartment, and even spoke to my Super to understand what is reasonable for the building when I couldn't answer his questions. Professional, pleasant, and really polite.

Jose did a great job and communicated everything that he was going to do. Hard worker and kind. I. Would recommend him .

Camillo arrived on time and got right to work cleaning out dryer vent. The job went very quickly and he returned the laundry room to its original state. I would use the service again.

We used Lowe’s for our dryer vent cleaning. Not only were they on time, and professional, but the two gentlemen cleaned the vent and repaired it as it was not installed correctly. The builder taped the venting and Lowe’s permanently secured the vent and left everything in better condition than when they arrived. The price was excellent and would used this company again. Thank you!

From the first call until the work was complete, everything was done, professionally and courteously. Camilo was respectful and professional, in every regard throughout his long day of work. Five stars all the way.

Camilo was very hardworking and professional. He communicated what he was doing and set clear expectations and made sure the system was working well at the end. Recommend!

Luis was prompt, courteous and professional. Did a great job. Nice getting the dryer vent cleaned out too! Highly recommend!!

Camilio is a great professional. He came to my home explained the process of what need to be done. Provided recommendations and showed proof of work completed. Definitely recommend to everyone.

Camilo is professional and did a great job in cleaning my vents and ducts as well as explaining the process to me. Will definitely call and use his services again.