Scheman & Grant Hardware

THEY ARE NOT CLOSED (2023). Good local place for the basics.

Everything is super expensive and has the worst customer service at all. Especially, the front cashier lady has disgusting attitude. I bought two toilet seats after showing them the picture of my existing product. The staff pointed out one for me and obviously it didn't work because he didn't even look at the pictures seriously. Then, they refused to get me the refund by stating no body in NYC will take the refund on toilet seats, which is a full lie. The front cashier lady even threw the box at me with the attitude. I asked her in good manner and that's what I got in return. Although they finally refunded one toilet seat after all, I still wasn't satisfied in customer service.

ordered paint waited 45 minutes and than they told me they messed up the paint i asked for a refund abd got an attitude from the front desk also she called everyone a retard would like her to get fired(shes in the pictures)

Everything is super expensive. Twice the price at home depot or lowe's. Also they will not return or give any store credit. My employee bought two wrong tools ( a level without a ruler and a T square instead of buying a level with a ruler which i had sent him to get ) and I went back to return or get store credit for them after the weekend ( within a couple of days ) and they bluntly refused to do anything about it. Rude customer service. I wouldn't recommend this place to anyone because there are plenty of places in the city who value customer service more.

I'm always impressed by the customer service. There is often someone waiting at the front ready to point you to wait you need without getting all sales-y. They have an excellent selection of fasteners and other hard to find pieces and parts. And I don't think I've ever had to wait in line to check out. I can run in on my lunch break, grab what I need and go. Love this place.

The manager told me I couldn't return a couple of $12 fans I purchased yesterday. He told me "i definitely can't re-sell this one" because the little paper/metal tie wasn't on the cable securely. However, he was happy to steal them back from me for free when I said I didn't have a use for them. I walked out without the fans, with $24 less dollars in my pocket, disappointed in humanity.

Just purchased a plunger and was looking for the best one. These guys were very helpful and got me in and out in less than a minute. I didn’t think that was possible but bravo.

Use these guys all the time for my home needs and small business. The whole staff is incredibly inviting and helpful as well as knowledgeable. Neighborhood hardware store makes you feel like your not on 8th Ave. I highly recommend them for your painting, lighting and all hardware needs.

Extremely rude staff! I had called ahead and told them I am on my way and that I needed something urgently. I got there at 3:46 pm (after a subway ride and running for 4 blocks) and the store was supposed to close at 3:45 that day. The staff literally slammed the door in my face and when I said I had called ahead they shrugged and said that means nothing and turned around and walked away.

I'm always in a state when I shop here as its normally after long international flights, and straight to setting up a trade show! I LOVE how helpful, and compassionate all the staff are, and I come back every year!