Shivani Refrigeration & AC

I just moved into a new apartment and had to purchase all new window units and have them installed. Shivani came out in advance to my apartment and gave me advice on which units to purchase. They did a great job installing - very careful and clean work. I was very pleased with how responsive they were as well. One of the brand new units was making a noise and they came right away and made an adjustment. I would recommend Shivani to others purchasing and installing multiple units. Their customer service is great.

We would like to thank Shivani Refrigeration, in particular the technician Ryan for such a good service.
We had tried other companies, but nobody could fix our system, after Ryan visited he left with all 4 units working incredibly well!
Thank you for the great service and compromise in doing a good attendance.
Highly recommended!

Exceptional service.....we used Shivani for warranty service purchased through PC Richards in connection to our purchase and eventual warranty repair of a Freidrich in wall unit. From the exceptional service provided by Elvina when calling the office to the courteous and most cooperative nature of their technicians, this is an exceptional service company that is most highly recommended.

After some bad experiences with other A/C repair companies, I was delighted with my experience with Shivani. They were professional from the first phone call and throughout my experience with them,, and the technician who came to my home was very nice. He understood the problem quickly and fixed it. I will use them for any future A/C repair needs.

Came early morning and on time. Roy and his partner were kind and professional and fixed an issue that I wasn’t able to get help with. Really excellent experience. And I’m not easy to please😉
And I am adding to my review: I’m not sure what happened with all the 1 star reviews but I really did have a 5 star experience. And you can tell from the business replies that they are on the ball. Highly recommend.

My LG Portable AC is out of warranty. So LG gave me the name of three certified contractors. This one had the highest rating of the three. I called Monday to have someone come. They told me they didn't have an appointment until Thursday and would call on Wednesday to give me a service window. Keep in mind we are in the middle of a heatwave. I waited all day Wednesday for the call. I was really trying to spend a small amount especially since I think the issue is the compressor but since there aren't any reputable repair options I just went ahead an bought a new unit from PC Richardson. I don't know why LG uses companies unreliable.

Purchased 3 air conditioners totaling over $3000 in July 2020 and less than three weeks later one air conditioner did not work. We called them and they replaced the motor. Fast forward to June 2021 and a different air conditioner stopped working. We called and a technician named Charlie came and took our motor. He bought back the motor about three days later and it still did not work. Have been trying to get it repaired for weeks and finally get an appointment and they bring a new air conditioner and he said the order is wrong and we have to wait for a different appointment. The customer service rep over the phone is rude and unprofessional. We are frustrated because the air conditioner that needs repairing is for our children and it is extremely hot. Also when the motor is not in the air conditioner there is a giant hole that my children can fall into. If you can please avoid this place, they will sell you refurbished air conditioners without telling you and scam you!

I live in Manhattan. I have had Friedrich AC'S for many years. Over those years I have had various Friedrich authorized maintenance/repair companies come and service/repair my units - varying from okay>adequate.
Of the several I called for my most recent AC issue, Shivani had the best POC (point of contact - i.e. the phone) manner and professionalism. Always helpful, polite and understandable.
Due to the particular issue with my present AC, (which was nothing to do with Shivani) I had to call Shivani to come to my apt. 3 times and every person who came was on time, helpful, polite/nice/fun and did their job quickly and efficiently.
While I didn't have to pay for their services, due to the unit still being under warranty, I believe their prices are in the range of what is considered to be "the going rate".
Due to one particular issue a part was ordered that was not needed as Friedrich👎😩, eventually replaced my unit. Shivani was going to return and take my unit to replace the part and then return the unit to me at no cost - but that never came to pass. Shivani didn't make an issue out of that albeit they went out of their way to order it and it took a long time to arrive due to Covid-19.
So thank you Elvina and her team - in this day and age good service is hard to find. From my experience Shivani deserves a 5 * review.

Technician came to take my AC in repairs. Upon inspecting the unit, he informed me that it would need a lot more than a cleaning as the fan was broken. He was honest and efficient and didn’t twist my arm into any new purchases.

We used this company to install two window air conditioning units. They were informed that one of the ACs was to be installed in our toddlers room and they brought a blanket for the floor that when open sprinklered hundreds of tiny metal shards all over the ground and on the rug. Further, they caulking and install was very messy. They did file a claim for us to get a cleaner to come in but we still have to pay the entire install bill despite the hours we spent sourcing a cleaner that was ok for babies and then we offered them more business they declined. Do not go with this company, they do a poor job and waste your time.