Heatwave Heating & Cooling

Ken Edmister has been maintaining my TRANE HVAC system since it was installed back in December 2011 by HEATWAVE. Not much more I can say about the professional approach he takes. I know more about the system after every visit by Ken.

Bill Stevenson and his crew of technicians were at my house for 2 days to install a ductless heating and air conditioning system. The people from Heatwave were responsive from the beginning and offered me several options and prices. Because of the house design and configuration it was no easy task to find an easy installation plan but the company had the expertise to come up with a solution to meet every request I had. The workers were here promptly on both days and were the most efficient, polite, professional and friendly people you could ask for; their attention to every detail impressed me and Bill's explanation of how the units worked and what I needed to know was equally impressive. I have already referred Heatwave to a few friends and would recommend them without reservation to anyone in need of the many services that this company has to offer. Thank you to everyone involved from start to finish. Terrific job!

Heat Wave took the time to actually solve our issue with our AC wall mount. They’ve found themselves a new customer for life!!!!

Great company to do business with. Our new AC works great and the installers (Luis & Pete) were extremely polite, clean and did an excellent job. The sheet metal work was great. They revised the electrical issues and ensured that everything was tested before they left. I would highly recommend them.

I was afraid I'd have to wait a long time for someone to come out, but they had someone out the very next day. They would have had someone out there same day, but I didn't call until the afternoon so they would have had to send someone after hours and I would have had to pay extra for that, which is understandable, but it wasn't an emergency so I opted for the next day. But it's good to know that if it *was* an emergency, they would have been there!

Kenny was my technician. He was very professional, diagnosed my problem, and had my furnace in working order in about an hour.

There is a fee to have them come out just to diagnose your situation, but that's pretty standard. I mention it just so you know in advance what to expect. BTW, they told me about the service fee *before* they scheduled my appointment, so it was not a surprise.

If/when I have furnace or AC problems in the future, I'll definitely call on them again, and would recommend them highly.

Rob Rivera, provided a preventative maintenance inspection for our Heat Wave installed furnace/ac unit and our instantaneous hot water heater. We were impressed by his knowledge and professionalism. We have used Heat Wave in the past (3 other furnace / ac installations and are always impressed by the level of service provided. Good value outstanding service.

We used Heatwave when our furnace broke. It was installed by a different vendor and is only 1 1/2 yr old and it was determined that out mother board was bad. Heatwave found a part we needed and the mfg sent the wrong one so heatwave had the correct part sent overnight so we wouldn’t have to wait any longer for heat. The called and checked on us and Jake the installer was so nice and knowledgeable. By far this is the best customer service I have had in a very long time. They cared about us and out comfort. I will certainly be recommending them anytime I can. Thank you so much for taking such good care of us!!

The technician is always on time and easy to talk to. He is also very aware of what needs to take place and if he sees something that he replaced 6 months earlier he makes the correction with the office. Saving us unnecessary cost!

Jake from Heat Wave was very thorough on his diagnosis of the issue I was having with my combination system! He made me feel comfortable and confident that I'm making the right decision on the right maintenance for my system. Highly recommend this company for any of your gesting and cooling needs! Even the receptionist on the phone was very helpful and kind! These are all hard qualities to find in a company now a days but heat wave is the real deal!

Technican jake was courteous, knowledgeable and efficient. Work was scheduled promptly and all phases explained. Owner Robbin assures satisfaction. Great experience!