Air Pro Master Air Conditioning Repair & Installation

I've dealt with a lot of professional service techs in my life, and I have never come across a more polite, honest, quick yet thorough, friendly, just down right respectful human being than Mason. I hope we don't have another problem, but if we do, it would be a blessing for him to show up. Not telling you what to do, but if I was his boss, he'd be training every single employee I have on how to be professional with a customer.

Generous 2 stars, because it wasn’t the techs’ fault. Admin had the issue. They rescheduled us 4x and took almost a week to install a new water heater (after having us pay upfront- for service call and parts?!) Rescheduled us for Sat, then cancelled Sat AM, (3rd reschedule) claiming Ferguson’s (the water heater supplier) was closed so they rescheduled us for Monday - making us go nearly a week without hot water. I kept thinking about what she said.(It didn’t make sense.) I called. Fergusons said they were open Sat! Unbelievable!

This is a contractor company through my home warranty and I wasn't sure what to expect but not only were they able to get me in the schedule a day earlier than originally quoted (thank goodness because the house was up to 88 degrees!), they also sent an awesome technician, Mason Reed. He was so polite and professional, and was able to solve the problem in about 20 minutes. He explained everything to me as well which I really appreciate as a female homeowner; some techs assume I don't know anything and am not interested in learning but it was really helpful to understand the process. He seemed genuinely excited to share his knowledge too! The scheduling personnel were very polite on the phone as well. All around excellent service and, while I hope I don't have a need for more repairs anytime soon, I'll make sure to request that my home warranty pairs me with Air Pro Master again!

Professional, hardworking, and respectful. They also got the job done very quickly.

I needed help when my AC broke and it was in the middle of the July heat in Vegas. Ed with Air Pro Master came by to give me an estimate about an hour after our phone call, and by the same time the next day the unit was installed and working like a charm. Highly recommend

01/04/2023 - Fernando from Air Pro Master came out and installed the faucet along with the angle stop, work was completed in under an hour. We are now able to turn on the water to the house and leave it on. Thank you for all the help, we do appreciate it. Revising review.

01/03/2023 - Tim, manager of Air Pro Master called me to inform that he was sending a person out to fix what was promised and agreed to from American Home Shield. He apologized and said that none of this should have happened.

On 12/03/2022, American Home Shield assigned Air Pro Master
to perform work for the home warranty regarding a leak at the bathroom sink. The ticket with American Home Shield was closed almost immediately, even before a technician came out to estimate the repair. The company claimed they didn't understand why the ticket was closed as complete. We needed leak at the bathroom sink addressed as the angle stop and the faucet were both leaking. The first technician recommended a replacement faucet along with a leaking angle stop, which was authorized by American Home Shield to proceed with the repair. Almost 1 month later, the faucet that was authorized to be replaced by the home warranty company still hasn't been replaced nor the angle stop. The second technician named Chris was sent out today, 01/02/2023. Chris said that the angle stop or the faucet doesn't need to be replaced, and the problem was a leak between the sink and the faucet which he claims to have addressed. My statement to Chris was the person prior, Daniel recommended the replacement. Chis responded, well that is part of the reason he has been fired from the company. The angle stop and faucet are still leaking. Both items, angle stop and faucet were authorized for repair, but Air Pro Master refuses to complete the work and told us they will not be returning. The water has to remain shut off, to prevent further damage to the wall, as the angle stop underneath was never repaired.

I have nothing but excellent reviews for this company. I have been using them for years and just recently their customer service and professionalism has reconfirmed why I do. From Christina, in their front office, to David, the service tech, my problem was diagnosed and fixed within 1 hour. At no time did Air Pro Masters try to up sell me and was honest and upfront from the get go. They are fair, courteous and considerate to their customers. Mike, their service manager is to be commended also for helping run a reliable and professional company. Thank you 🙏

The plumber was honest and fixed a minor issue versus a major issue that I was quoted by someone else. I would recommend this company to anyone. I have used them in the passed and they have always been honest and professional.

I needed a spout for the bathtub changed, a cartridge for the shower changed and the drain changed out. The company was able get me on the schedule fast! They came out on a Saturday for no extra fee. The scheduler was very nice, she had me scheduled lickedy split.
My service tech was great! I wish I got his name. He finished the work in less than 30 minutes. He was very courteous, professional and very nice. He seemed very skilled in his job. I would recommend this company and definitely use them again.

Our ac went out at night, I requested a service call, they came to repair it the next morning. Oscar was wonderful. He explained what had happened, he repaired it, put more freeon in and went on his way. He was friendly, happy, honest and trustworthy. I will plan on using him and this company whenever I need help with our ac unit. Kudos to him and AirPro.

Brad from Air Pro Masters was on time & very pleasant. He was very knowledgeable about my hot water heater and told me a few things I didn’t know about resetting the thermostat. My home warranty called them to come out. We were happy they called this company and sent Brad out. Thank you.