Northern Tool + Equipment

Very helpful store manager that assisted me.

They got a lot of specialty tools that I can't find elsewhere in a pinch. Definitely don't ask the staff though where something is. So far both times I've asked they just pointed me to an aisle and it had absolutely nothing to do with what I was looking for. 🤦🏼‍♂️🤷🏼‍♂️

Northern Tool has a large selection of tools and parts needed to get work done. I do not know of any other store that has as large a selection. Many parts and tools I buy here I can't find anywhere else.

Lots of tools and good sale prices.
Aisles are hard to get a cart through.

Very quick and easy to place order. Good detail information for the product.

Super selection of basic tools, plus more! Friendly, helpful staff ready to assist for any dumb questions:) Great price for big industrial one time use or more If lucky tools too. Inexpensive good value for the $$.

I took my Generac pressure washer here because the pump cracked under warranty and Northern Tool is an authorized Generac repair shop. The pump cracked while I was about 75% complete washing my deck, a process that had taken a few days.

After a week or so I had not heard anything, so I called. I spoke to the guy in the shop area whom informed me that the pump would not be covered because it had been "frozen". I was shocked and said, "you mean like cold weather, frozen?" That was impossible because I had used it for days on the deck without issue and suddenly it started spraying water. He just kept saying this was not covered and quoted me the price of a new pump. I asked him if he tried submitting it for warranty and he would not give me a direct answer. So I personally took my time to call Generac and AR (the pump manufacturer) both told me that they had absolutely no contact with the Northern Tool in Omaha. The AR guy said their pumps rarely fail and he had only 3 in the shop from the entire country, and so he would remember a call from Northern Tool and there was simply not one made.

I gave the Northern Tool guy a chance to come clean and he continued to insist that he would not cover it under warranty. So I went in and picked up my machine. They charged me $35 dollars for the diagnostic fee, which is garbage, there was no diagnosis necessary. I couldn't say anything, because I agreed up front to pay the diagnostic charge, assuming it would be refunded under the warranty.

I took my machine to Andy's Mo Town in Blair and literally 1 week later he called to say it was ready to be picked up. There was absolutely no hassle and no charge. A class act.

This place might be good if you want a cheap tool, but their service department is a joke. They will try to sell you a new part instead of turning something in under warranty. Avoid them and their scam. I wish I would have fought the $35 more, but I agreed to pay and so I did, but they have lost my business and hopefully yours if you are reading this. The guy is a joke and stumbled when I caught him in his lies.

This store has great customer service! My son bought his tools for school at SCC here and found everything he needed at a great price!

Excellent customer service. Staff greeted me with a smile and helped me with my transaction in a professional manner. Couldn't ask for better service.

Ordered online, items showed in stock at Omaha store, paid online, and picked up in 2 hours as described. Impressive, to say the least!