Jackson Home Appliance Heating & Cooling

HORRIBLE service. Unfortunately this is the company you are stuck with when you purchase a dishwasher service contract through NFM. The tech has been out 4 times, and yet the dishwasher is not fixed! Today was the 5th appointment. Scheduled for 8:00. At 8:10 I get a call that they overbooked and will have to re-schedule.
Unacceptable service and similar customer service.

We are extremely disappointed in the service response time of the assigned tech, Kevin. He indicated he would call between 7AM and 8AM to set a window of appointment time and did not keep that time. This happened twice, finally arriving to make an assessment of the problem with our refrigerator past the appointed time. He indicated he would order parts on the following day and again call to set a time to return and complete the job. I had indicated on my original call to the office speaking with John , that I had an urgent request for service. Kevin requested a service call charge, which I paid, but was not told in my initial call. The job remains incomplete through 5 days with no followup call from the tech to indicate the status of parts and completion of the job. My call to the office to check on the status and report that Kevin has not called, followed up nor set a time to complete the job.

They don't deserve any stars. They showed up quickly for a.c. service and left quickly after charging me 530+$ to fill a.c. never looked for a Leak. A.c. lasted 12 hours then shut off. They returned two days later to fill again and still refused to look for LEAK. That time the tech left and the ac was not even blowing cold air. Now the entire system is making noises and is unusable. Jackson is crooks! On phone a different person answers every time and acts like I am being unreasonable. What is the point of trying to get to as many jobs as possible if you don't do the job well. Crooks. I want my money back.

Recently I witnessed one of Jackson's HAH&C (JHAH&C) drivers/techs speeding and driving erratically on N. 90th. He had to slam on the brakes to avoid plunging into the back of a car moving into the left turn lane. I pulled to the side and confronted the driver, asking why he was driving so erratically. He looked "wired" as he began swearing at me profusely. I told him to watch his mouth--that I would not be disrespected by him. I reminded him that he's supposed to represent the company he works for and think about its brand. Needless to say, that conversation ended poorly.
I later called JHAH&C a few times to report the matter--but no one returned my call. My last conversation was with Barb, who asked me what happened. I relayed the story and asked to speak to the owner, Mr. Claborn. Barb angrily replied, "Mr. Claborn has no time for this and he doesn't want to hear it! My driver said someone hit him, so YOU'RE not telling the truth!"
Bad manners, foul, blame-shifters, unable to accept feedback and unwilling to properly demonstrate behaviors that would draw new customers...that's the makeup of JHAH&C. It would be in their best interest to go back to the drawing board and find ways to retool how they do business and treat people.

The tech was nice on the phone but when we called him back to confirm an appointment we were greeted by a rude, business killing snip that started the conversation with ‘’ What’s you’re problem ‘’ and it went downhill from there . Employees can make or break a business. Don’t subject yourself to this kind of customer service. Please DO NOT USE THIS COMANY for your own piece of mind.

My microwave went out and called the warranty service and got these guys. Took almost seven months and finally gave up on them. I kept calling for an update on the part they supposedly ordering. Time was running out before the holidays were coming so I gave them a call back and they couldn't find anything about the part ordered. Called the service warranty back and got someone else to come out. It was fixed within a week. So much Failed on the part of Jackson Appliance. Wouldn't recommend them.

They attempted to fix our AC inoperable and then refused to fix it so we had to hire a second company then had nerve to send 1200 bill for something they never fixed.

Very honest. Usually fix my own but was super busy, guys understood, came out, very honest, explained what was going on, did everything they could. Will definitely use again, and recommend to friends and family

Were it possible to assign zero stars, I would do so. While it is true that the appliance in question was finally fixed, it took much longer than it should have and the woman who answers the phone was rude beyond belief or acceptability. Work hard to find another alternative for your appliance service needs in the Omaha area.

The team at Jackson was very responsive to our request for service on our frontloading dryer. Called Monday AM and by Tuesday afternoon, Brandon had problem diagnosed, part ordered and dryer up and running again.

We will certainly ask for Brandon next time we need assistance.