Star City Heating & Cooling

Staff were responsive and professional. Abe offered several options to me and was upfront and honest. He was courteous, respectful, and not high pressure. The installation team was right on time and were patient with my questions and made every effort to not leave any trace that they were there. I am pleased with my new Trane system so far and very satisfied with my experience with Star City Heating and Cooling.

Sherri set up appointments for three residences that I oversee all in times that fit my schedule.
Brandon had a 4 part diagnosis of this unit and explained his recommendation for repair. He was very thorough and efficient.

Brandon and Trevor were fantastic. Very professional and courteous. They came right out, explained what was needed and my options. The work was completed right then to get us toasty warm again. I highly recommend this company.

Todd did a great job as usual. He said the absolute comfort sale to star city has worked out well and he is happy there. Good to know as we were a little apprehensive when we heard of the sale.

Arley and Will came to my place of employment last week to check out dust and debris blowing in through the vents. Turns out we needed a new motor and fan. They found us one and got it installed quickly and quietly. Service is excellent, highly recommend.

Lance, Dalton and Jevon did a fantastic job. They were prompt, thorough and pleasant. I felt like I knew what was happening at all time and any questions I had they were quick to answer. They left us with not only a clean, well-installed system but also better informed about our HVAC set-up than I’ve ever felt! And a shout out to our sales rep, Abe. He has been a treat to work with.

Recently had a whole system replacement and they went above and beyond. From the initial consultation to install I was considered and informed the whole way. They addressed my concerns and made sure everything was perfect before they left. Their sales man was professional and not pushy. Their install techs were clean, professional and clearly experienced. Overall 10/10 would recommend.

Trever did an excellent job inspecting our (ancient) A/C and provided great insight to help us make decisions on repair versus replacement.

Brandon did a courtesy check of our furnace. He replaced the humidifier filter and explained to me what things to be watching for. Star City is now our heating and cooling service supplier. Brandon does good work! On 04/13/2023, three service guys showed up at 8am and took out the old and had the new furnace and A/C units installed by 2:30pm. Then everything was explained to us. We are pleased and living in comfort!

We replaced the 30 year old furnace & a/c at our home with a Trane heat pump and furnace from Star City in mid-March 2023.

Over a period of two months, we did extensive research and received nine quotations from Lincoln suppliers of all the major brands. I built a spreadsheet for comparison and compiled a list of questions about the products and the business and visited the business location of the four suppliers we were most interested in. Our priorities were product quality/reliability/reputation, warranty, retail company reliability/reputation and total out of pocket cost.

Star City Heating & Cooling won the bid (and really, it wasn't even close) for reasons to follow.

The salesperson (Abe) for Star City was by far the most knowledgable about the product of any that we considered. He thoroughly explained the benefits and drawbacks of heat pumps, giving us information that increased our comfort level with selecting a heat pump. Additionally, he was fluent in discussing Federal Energy Tax Credits (most other suppliers, even when pressed, seemed to want to avoid this topic and basically left us to figure it out on our own). Finally, Star City's pricing was by far the most bang for the buck.

The install by Lance and Dalton went smoothly, including running the required PVC piping above a suspended ceiling and through our brick exterior. The installed package is very neat and compact; at a glance you can see it's truly a professional job. The installers were informative and respectful and left the furnace room in our basement cleaner than they found it. Before leaving, Dalton walked us through an overview of the installation, including operation of the new thermostat, making sure all of our questions were answered.

Abe visited a few days later to look the install over and answer any questions we had after a few days of use. He provided us with information needed to receive the tax credits, as well as rebates from BHE and LES. He also presented us with the invoice which was to the penny what we had agreed upon.

Installation was in mid-March. For the first week, daytime temps were in the 40's and 50's, falling into the 30's at night. The heat pump provided steady, quiet, comfortable heat, while running at about 40-65% of compressor capacity. The following week, nighttime temps dropped into the low 20's, causing the heat pump to ramp up to above 90% capacity and even to switch into "emergency" (gas) heat for a couple of hours each night. Whether running the heat pump or gas, our home stayed consistently, comfortably warm.

During periods of running at higher capacity (90%+), the heat pump was producing what we considered to be excessive noise from the outside compressor. I contacted Star City, who dispatched their service tech quickly the same morning. He agreed the pump was excessively loud and sent a video of it running at high capacity to technicians at Trane. They quickly responded that the loudness was excessive and suggested a Warranty replacement of the unit. Within days, the replacement unit was installed and running smoothly and quietly. A potential problem and cause for dissatisfaction was, in the end, no problem at all.

We haven't received utility bills that reflect any substantial amount of time with the new system. Simply viewing the metrics available with the smart thermostat, though and seeing the vast amounts of time that we were not consuming expensive natural gas, while the compressor was running at only the capacity required to satisfy the thermostat, tells me that we will be quite pleased with the impact on our utility bills.

Finally, writing this in mid-April, we have only used the heat pump in heat mode, not cooling. I'm fully confident that we will be as pleased with its cooling as we are the heating capabilities. If not, Star City has demonstrated that they will stand behind their products and quickly correct any problems. At this point, we couldn't be more pleased with everyone at Star City and the Trane products.