Biggerstaff Plumbing Heating & Air

I had an exceptional experience with Biggerstaff. It is hard to find any service where the employees are competent, professional, and customer service oriented, but Biggerstaff proved that they do still exist. We needed an HVAC humidifier installed rather quickly due to some health issues that I was experiencing. When they came out to quote the job, they inquired about how I was feeling and hoped that I felt better soon. They also offered suggestions while we waited for our install date. Service like this is hard to come by. We will use them in the future for sure!

We appreciate Cindy for getting us a serviceman out right away for our toilet repair. We had flooding from our master bathroom to our main level bathroom and called Biggerstaff right away. Matt was our serviceman, he was professional, friendly and got to work right away he clearly told us what was wrong and what needed to be done. Thank you Cindy, Matt and Biggerstaff .

We had numerous other companies come out before Biggerstaff. They all seemed clueless and said they'd be getting back to us with more information of what needed to be done.
Biggerstaff came today and has our A/C running and operating like normal again. Only took him a couple of hours and at a very good price for the repairs.
Thank you!

Thank you Jim for coming out this evening to get my A/C cooling again. I called the company that installed a new furnace and air conditioner 2 years ago and was told it would be a week until someone could come out. It was 85 degrees in my house so called Biggerstaff and Jim was out in about an hour. Found the defective part and it's cool again! Many thanks Jim for your kindness and professionalism...

Our water heater was dripping for several months and then started to leak at the bottom. I called Biggerstaff on Friday afternoon and got a quote. Was waiting for some additional quotes so called back Monday morning to schedule the work. They honored the price quote they gave me Friday even though they had just gotten word of a price increase. They also had a cancellation and were able to send someone out within 30 minutes. New hot water heater was working great within a couple hours. Thanks so much for the great service! And I was able to get a $150 rebate from Black Hills Energy for this energy saving water heater.

Had Biggerstaff replace a faulty LP thermocoupler assembly that normally retails around $34 for which I was later billed $235 for the part alone. The 700% upcharge explanation being I was buying an implied warranty that would cover the cost of them coming out in case the new part also proved faulty. Huh???

Reliable, excellent product. Love my service man. Is very professional and knowledgeable yet personable and takes the time to answer all my questions and explain in a manner I can understand. For example how humidity settings affect the temperature the heat pump emits.

Rude almost hostile attitude. Charged 500 dollars to check for a leak on my a/c. Then said it would take at least a month to get a new unit. I recommend calling any other HVAC company in town before these folks.

Called for a quote on a project and I was left with the impression that the Service manager I spoke to was angry that I was calling him with my business.

I asked the receptionist if they install a certain brand of ac systems, she told me she would get me to someone and he picked up, didn’t introduce himself, say hello or ask any questions just said something along the lines of …yea we don’t install those… in a tone which made it very clear my business was unwelcome. If he had simply taken the time to speak briefly with me about my goals for the project he would have learned that I was very open to and ready to pay for an alternative system had he simply suggested a way to solve my problem instead of treating me like I don’t matter.

It was extremely hot when our AC expired. Biggerstaff technicians came and assessed our situation. They gave us options and we chose to go with a new high efficiency AC. Their bid was very competitive. The install was completed promptly and they cleaned up very well after the install. Thanks again!