Del's Appliance Heating & Cooling

Landlord had Del's come to my town home today to replace my dishwasher. Whennaskednfor a scheduled time they could not provide one for me andni had to be home for them to replace my appliance. Finally got a 30min heads up call and it took them an hour to get here. I've taken time out of my work day for a 30 min job to take two hours. Their tech played his music and took personal phone calls and stepped out to talk while I'm waiting for him to finish. Finally I had to get my neighbor to babysit him because i had to go back to work. I get home from work and the dishwasher is filthy, the silverware baskets missing and the dishwasher is very loud. And to top this all off they took half of my dishes with them because they did not empty the old one before they took it with them. I work in property management as a Service Manager and I have never seen such unprofessionalism and pure negligence in a service Technician. And of course by the time I can call to see where all my dishes are then office is closed till Monday. So I now have a working dishwasher(which I had to clean but no dishes to get dirty

Our hot water heater went out last Thursday. I called Del's on Friday to see when they could put a new one in. Rob came in on his day off and installed it for us so we didn't have to wait until Monday! We have used them for repairs on our appliances many times over the years and have always been very satisfied! Thank You Del's and Rob!!

Like many, we were referred to Del's through HMS Warranty, twice. The first time was late fall 2015 for our furnace. The fan didn't always kick on and temperatures in the house dropped into the upper 50s in the morning. The technician arrived and everything seemed to go smoothly. We were told that the problem had been resolved and we were good to go. Unfortunately, we weren't. Temperature the next morning was in the upper 50s again. Del's sent someone else who diagnosed the problem, correctly, and it was repaired within a few days. A board in the furnace was defective and the first tech just missed it.

Two weeks ago, June 2016, our AC wasn't working and HMS, again, sent Del's. The technician diagnosed the problem as a defective fan motor. HMS approved (and provided the fan for) the work and it was replaced late last week. The house is now cooler, but, the air flow is much lower than before. Consequently, the AC won't hold a temperature of 74 even when the temperature outside is only 88. As I type, it is 86 outside, 77 inside and thermostat is set to 74.

HMS was notified and reissued a send order. When the technician arrived I was told that I'd have to pay my deductible, again, since they'd installed the fan motor, checked the pressure and everything the week before and it had all checked out. I was also informed that the only way the deductible could be waived was if the motor failed.

We never expected Del's to stop everything when we called for service. Its the beginning of summer and they (and every other HVAC company in town) are scrambling to keep everyone happy. Furthermore, having used HMS before, we assumed we'd both have to wait for HMS to approve the work and, possibly, provide the parts.

My initial call was to fix our AC. We didn't diagnose the unit. Del's did. We didn't tell Del's it was the fan motor. They told us. Maybe something was missed during the original diagnostics. (It happened with our furnace.) We DID expect that once Del's was finished that the system would work as it had been designed; to work. It doesn't.

Update: Spent almost 2 hours on the phone yesterday with HMS Warranty and 3 other HVAC companies and learned a lot more about these units than I ever wanted.

In short, Del's incorrectly installed the board in our furnace last year by setting (or not setting) the dip switches to correctly match our system. They set them to a 1.5 ton system and ours is a 4 ton system. Consequently, when the fan motor was installed the air flow was a third of what it had originally been and wasn't enough to cool the house.

Because the board setting was wrong, the air flow was wrong and caused them to put too much coolant into the compressor in order to obtain the "correct" pressure. When another company (Best Services, Inc.) set the dip switches correctly the air flow was perfect, but, caused the compressor to shut down due to being overheated. Coolant was removed and now everything works perfectly.

All 3 of the companies I spoke with indicated that they suspected the problem was EXACTLY what it turned out to be. The Del's technician simply said it was correct and Del's was unwilling to even check their work.

Good companies and good personnel stand behind their work fully understanding they can sometimes make mistakes. Bad ones don't. I'm afraid Del's Appliance appears to be the latter.

I'm not really sure yet what I think of this company but my HMS warranty picked them for service. We were to get a new heating unit yesterday and the tech came out to replace ( old unit was still working but it was only a matter of time) he removed the unit then found out the new in box unit was damaged and said he didn't think it was wise to install a dented new unit. Said he would try to get another from shop and if not have one shipped next day. Today. No one called today and i called. They said it will be a week and it's the warranty company that is holding it up. I call HMS and they blame Dels. I currently have no heat. Right now It's 50 in my house luckily . They keep acting like its no big deal and they cannot do anything . The technician at dels also told me installation would only take 2 hours and I have several friends in the HVAC industry that said that's rushing and crap work. I hope once it gets in and I have waited a week without heat they don't come in here installing a crap job. I have family coming in town this weekend and they now have to cancel trip because they left us with nothing. who is responsible if my pipes freeze ??? They shouldn't have uninstalled old furnace before checking the new one in box. Point blank. I was okay with waiting 24 hrs with no heat but not okay with waiting a week . The tech was super nice and apologetic but now I almost wish I just had him install the dented unit. I have no idea what I'm supposed to do now.

Very pleased with Del’s Appliance service. I turned to Del’s after Sears told me that there would be a four day wait on installation of a new water heater. The receptionist and owners at Del’s understood the urgency of the situation. They went above and beyond to make sure I had hot water by noon the next day.

Del's was awesome. I called at least 10 appliance repair company's and couldn't even get one to show up for an appt. Finally got in contact with Len through a friend. He showed up within an hour diagnosed and repaired my fridge. Price was very fair and service was exceptional. Thanks Del's

Had a poor experience with this company. Technician did not spend time to thoroughly diagnose issue. Misdiagnosed the issue and said repair would be $552 dollars. That was before paying the $69 diagnosis fee. Had a 2nd opinion, 2nd technician from competing company spent more time investigating and discovered issue was more minor, bill was only $200 dollars. Called Dels Appliance to request refund of original diagnosis fee since misdiagnosed, manager Debbie, was uncooperative and not interested in making the wrong right. Would not recommend this company.

Del's didn't adhere to their own policy allowing 24 hours to turn in a service report to the company I have my warranty thru. When I confronted them about this, I was told if they didn't have to talk to me they could get on with the business of doing their job and turning in the warranty report. When I asked why they failed to comply with their own policy I was hung up on by manager Francee. I called back someone accidently answered and I heard Francee in the background telling a co-worker what and idiot I was for asking to speak to the owner and laughing at me then I was hung up on again. I called back again and got the owner. The owner put me on hold to go check on the status of my claim and instead called the warranty company and told them to reassign my case, that they didn't want to work with us. Told them I had been abusive which isn't true. I questioned the owner Lynne about their business practices, and why they weren't following their own policies, and she told me they didn't owe me an apology. I asked her why they handle customer complaints by stopping doing business with them instead of apologizing and trying to fix the problem to which I got hung up on.

Update they are finally coming out to fix today between 5 and 8 pm. Which sucks but at least it hopefully will get fixed, have been dealing with this freaking problem since August 18th just a few day's shy of a month. For a damn part.

The only reason i'm rating this company a 1 star is because a 1/16th of a star is not available.
Extremely pissed at this company and would never recommend them to anyone. Please is you read this and received them from a home warranty company call the home warranty company and request a different service company in your area.

We started out with a tech coming out to look at our Dryer for a Home warranty work on Aug 18th of 2015 and they determined it was a faulty part that they would have to order.
Here is what followed.
1. The tech told me that they would have to order the part because it was old (which I fully expected) and said we should have that by the end of the week, because I asked "How long will it take to get this finished" and the tech said only a couple of days.
2. I called later in the week when I didn't hear anything only to find out there tech's are required to get their paperwork in by Thursday at some point. so I didn't get ordered until the end of the week.
3. I called Tuesday of the next week August 25, they said it still had not come in and they would call me back when it arrived
4. I called Thursday Aug 27 2015 to find out they had 7 boxes and my part might be in there they would check and call me back to let me know (Didn't receive a phone call from that date either)
5. I called on the 28th and they said the part looks like it arrived and someone would call me back after they returned from lunch today and schedule that appointment to get it finished.
6. I called the Home warranty company to get it hopefully resolved with their help. the only thing they did was get me in touch with someone at Del's to schedule the appointment.
7. I was told by them that they left a message on my phone and that they had called, well the odd thing about that was I only have a cell phone and I have no phone called or messages from that company today.
8. Now I find out that it's going to be another 12 day's before they can come out and fix it.

This company is an absolute joke. I would not send them to my worst enemy. So far the person that scheduled be has been rude and combative. I have never received any communications that were promised to me. I am the victim here due to their either lack of skilled persons or just plain crappy work practices.

Followup in conclusion to this problem the part finally arrived and was scheduled for about as late as possible (figures). Also I was suppose to get a knob to replace the broken on I had that was approved and it never was put on. So I said what the hell and just gave up. Again do not use this company!!!

Home warranty sent this company out for a gas leak at my home. They said they had a licensed plumber. But they didn't do anything, but put plumbers putty around the pipes. They must not care about the safety of the customer or the customers children/family. My house was still leaking gas. They stated they'll come back the next day to repair the "proper way". But never showed during my appointment window. I called they said they were trying to figure out what they needed. Then when I read the list of supply needed, Melissa rudely turned it around saying I had to have MGE repair the meter. NOTHING was wrong with the meter. I had a real plumber come the next day and repair lines with NO problem. I reported them to BBBKC.