McQuillan Home Services LLC.

We had an emergency repair needed on a Sunday. Don the plumber was able to come to our home within an hour of when we called. He was very efficient and upfront with the costs , and had our repair done quickly. Very satisfied with the work done.

The communication and service is good. They handled the request quickly. Don was a nice guy…clean, kind and efficient.

My only problem is the pricing isn’t transparent. I asked the lady on the phone what I would be charged and she said they would quote on the visit. Fine I needed a sink return lines hooked up on a sink another contractor installed and a garbage disposal hooked up that was already there from the old sink. Nothing crazy, but the service was quoted at $460.00 and it was hard to say no when the plumber was already in our home so I agreed to the price. The service took less than 30 mins and I had all of the items need except one piece of PVC.

I feel like I really overpaid and maybe was taken advantage of but the work was good. Lesson learned.

Frankly, I am sick over this entire thing. First off, $1,035 for ONE hours work to REPAIR, not replace, but REPAIR two outside spigots is tantamount to extortion. You have GOT to be kidding me. Not only that, but the valves were installed opposite each other. Meaning, one turns clockwise, one turns COUNTER clockwise. Also, I have yet to receive any invoice or receipt. This is seven days ago. I would NEVER recommend you. I expect you to do SOMETHING to make this right. A simple repair, done incorrectly and WAY over charged is inexcusable. NEVER USE THIS COMPANY!!!

The prices that these guys quote are ridiculous. $1000 to change an outdoor hose bib! They require a $69 payment to completely "review " your household plumbing.; whether you need it or not. Then they give you a "checklist", which shows all of the things"wrong". On top of it all, when I asked how much they make/charge hourly, he said"we dont work hourly." So a 2 hour job ends up costing $500 an hour. On top of it all, when I questioned the crazy price he said" Maybe I can call my boss and knock a couple hundred off". Really?
Have you ever seen Bill Macy in Fargo try and sell "Tru-Coat"? These guys are a rip off. Stay away, unless you have lots of money to throw around.

Bathroom. Toilet repair. Was not flushing or filling up. Conor was here & definitely fixed the problem. Before he started the job, he discussed some options. I only decided on the repair not a replacement toilet. Pd him in cash but didn't get a receipt. I did however sign that the job had been completed & pd for. Thank you to Conor & Mcquillian Bros.

UPDATE: McQuillan brothers ended up calling us three months later to schedule additional maintenance - they never cancelled our program. When I asked to talk to a manager, they told me that I couldn’t get a refund on the service since we had “saved” money on it already from using their overpriced services. They had no interest in fixing the mistake they made - they only care about getting every dollar out of their customers. Terrible, terrible customer service. When they had the chance to make it right, they failed.

ORIGINAL REVIEW:
We signed up for the McQuillan Brothers annual maintenance program, but so far that is a sham. They scheduled our HVAC inspection appointment in the fall that was included in the program, but canceled it due to short staffing. Then, now in the thick of winter, they canceled it again due to short staffing, saying they have to push it off for another month. Then when we complained that we shouldn’t have to wait until the middle of winter for this service, they guilt tripped us and said that they were taking a tech off of a person’s no heat call to take care of our checkup. At that point we cancelled both their reschedule and the program, but they said they would not refund the prorated subscription for the appointments they could not follow through on. Overall, this company has expanded too quickly, doesn’t value their program’s commitments, or their customers. They overcharge on services and use the program to bring prices down to make it seem like you are getting a “deal.” I would be very wary using McQuillan brothers services.

Very disappointing experience, i was having outlet issues in my basement and the breaker didn't trip. so i called for a quote. They said they have a special right now where there is no fee for estimate on electrical inspection. the technicians arrived looked around and said we fixed your problem. i said what? they said it was a breaker on a switch itself. they then proceeded to tell me that it would cost $212. i figured it was going to cost something but $212 dollars was a lot for pressing a button on an outlet is ridiculous especially when i didn't agree to the "fixing" during the free inspection. then the tech tried to convince me to sign up for a monthly subscription ($12 a month required $144 total) and this $212 fee would be waived. i declined and he handed me an iPad and told me to sign even though i insisted that this was suppose to be a free inspection and i recall the person (Angel) that I spoke to on the phone said i could decline service for no charge. he said nope that was not the case its $212. with no other option i signed.

being frusterated I called the number again and spoke to Angel, and asked her why what she told me on the phone was not accurate to my experience. she said you signed the agreement. even though i was told by tech there was no other option. she then transferred me to someone named Tim. and he said the same thing you signed, i pushed a little further for trying to understand why pushing a light switch would cost $212. he said things like the $212 was because i was paying for his experience and its the way that it is. all to no avail.

Bottom line for me is I DO NOT RECOMMEND THEIR SERVICE and don't believe their specials and expect for them to try to bamboozle you. i learned many lessons today but i hope whoever reads this thinks twice about using their services.

After using McQuillan Bros for a number of plumbing projects, called this time for electrical work and had another great experience with this company. Thanks Derek Kast for going above and beyond to get us squared away and checking the yard light repair off our list. Till next time.

Professional plumber allowed me to explain what repairs I attempted. Assessed the situation. Explained to me one other additional issue I hadn't addressed and told me what choices I had to.make the repairs. In the end, I was charged exact amount I was given in the quote.

Great service from Hudson and Cody! They performed a thorough AC inspection, identified a slow leak, and recommended a fix. Along the way, they provided a clear and complete explanation of what was wrong and how it was to be repaired. Thanks, guys!