Pat Walters & Sons

Our AC was leaking water and they came out on time and quickly repaired it. The service cost less than what I would of thought. They were professional, prompt, and they fixed our AC quickly. Highly recommend.

Purchased a new furnace & AC through the Costco plan, Pat Walters team did a great job throughout. Highly recommend them.

We were told that since we were not existing clients, that it would take them 3-4 weeks to get us in - that they are saving their appointments for existing customers. When I commented that they didn't seem to be worried about getting new customers, they agreed.

We decided to go with Pat Walters and Sons for a new AC and furnace because they are the provider who is contracted with Costco. I have never had a bad experience with Costco, so I assumed they would be professional and do a good job. Brian who came out for the quote was very nice and knowledgeable. He answered our questions and gave us a quote. We booked an install day and everything was set. For starters they were 30 minutes late, but this is nothing. Only a little while after arriving, Ian told us that they had broken the pipe to our shower. He called someone else to bring parts and fix it, but that should never happen. You don't just break someone's pipes. Luckily we didn't have to shower for the eight hours they were here. Next, the two other workers with Ian, Corey and another man, left without saying anything and Ian had to finish up alone. During our consultation with Brian we had asked how much of a mess there would be. He said "you won't even know they were there." We expected our basement to be clean when they left... but no.... we went down and were horrified at the mess they left. Dirt everywhere, cracks in the floor, a ruined rug and broom. The basement floor will need a thorough cleaning and a new coat of paint. They said they would put drop cloths, but apparently not for the floor... just on the stairs and washer/dryer. There were screws and scraps of metal left around that could tear up a foot if stepped on. Then, on top of it all, the condensate pump didn't work at all. We ended up with a huge stream of water on the floor. Had to call the office to send Ian back to replace the brand new pump with another one. I would've expected them to test it, but there was no water in the tube so they never ran it at all after it was attached. I appreciate Ian coming back and taking the blame for the other two incompetent workers. I am very disappointed in Pat Walters and Sons overall. After all of this they said "give it a week and call us if you don't like anything." They said we might need a bigger furnace. Why would we want these same incompetent workers coming back to make another huge mess??? These are the same people who will have to come back if we have a problem. I will be following up with Costco about this. After spending 8 grand on a new system I thought they would at least be professional and clean up after themselves.

EDIT: while cleaning their atrocious mess, we found more damage that Pat Walters and Sons caused. In the process of fixing the shower piping that they broke they climbed onto my washing machine and dented the lid really badly. They put stuff on top of the dent to try to cover it up. They could have asked us for a chair or step stool to climb on. We had a step stool nearby in the basement. They also dented the top of the dryer above where the knobs are. This washer and dryer are less than two years old and is now damaged and has a hard time latching shut. Is it common or professional to have workers climb on appliances? They also scratched the front of washing machine and I noticed several scratches on my walls too. They obviously have no respect for people's property. Attached are pictures of some of the mess and the dangerous metal objects and screws left on the floor (some are not posting, I don't know why)

Professional, quick and clean AC install. Rebate / Costco Cash card helped get the price down. Overall, they did a great job.

I've used them for a few years to service my 1973 furnace and air conditioner. When the air conditioner finally gave out they gave me a great price on a new unit and as always great service.

Recently had a furnace and AC unit installed. Nice clean work and friendly service. They did a great job. Highly recommend.

This company is wonderful. They installed a new furnace and central air and when I need filters or advice , they are always top notch!!

Bought a lennox furnace and air conditioner from Costco. The installer was Pat Walters & Sons. They
did a professional job.

Another great service, these guys show up when they say they will and fix your problem. If you need heating/cooling help, give them a call they will set you right.