Eller Services - Heating, Air Conditioning, Plumbing

*update from 12/21/19 - Our furnace was off this morning due to the switch accidentally being it off since it was not mounted on the furnace or labeled, and when I called, Ava informed me that “the technicians will not come out until you remove the bad review online”. Despite paying for the appliance in full and having a warranty that was 2 months old. She also went on to call me a “very upset woman” who they could not talk to and told me to call back the next day during regular hours. I ended up receiving a phone call from Regan who sent out a service guy named, Matt, who was beyond great and apologetic for his company. So even more so, steer clear of this company unless you like being exploited and blackmailed

Original post:

I had a furnace replaced today by this company. They had called to ask if I'd be available at 8am instead of 11am for install, I cancelled my my plans and said yes. They called at 9am the day of to tell me they'd actually be here at 11am. Fine. The service men showed up at around noon.

I had been quoted for a Trane furnace. About 30 minutes into the service men working, they told me they "were leaving and would be back in 20 minutes, they were grabbing something from the company's base around the corner".

When they were done, the service guy told me they had to install a different furnace due to sizing. They never asked me beforehand if it was even okay. Not only that, but the furnace they installed was NOT a Trane, but a Tempstar. The service papers still read that a Trane Ameristar.

I called the company immediately and requested an explanation, the service men came back and I asked them point blank if a Trane was better and more expensive than a Tempstar and they said YES.

So not only was I given a less reputable brand furnace without my consent, they also had given me paperwork for a furnace I didn't even have. I called to demand an explanation and not one of the customer service reps could explain why this had happened. Amanda was especially rude and unhelpful on the phone telling me she would've noticed it was a different furnace when doing warranties. But I can't help but think if I hadn't called them, they would've still charged me for a brand name furnace and I would've never known the difference.

I also inquired why I was quoted on a furnace that was "too large" when the worker was in my house taking notes and measuring for a furnace. Or why the option of a Tempstar wasn't offered in the first place.

In the end they took $100 off saying that was the difference in the brands and added 10 years extra warranty. But I will NEVER use or recommend them again. If you like companies changing contracts without consent and horrible costumer service and apparently poor measurements, then this is your place!

Carl and Justin were amazing! Very efficient use of time, extremely knowledgeable, and very professional! We are pleased with the work they completed and would highly recommend this company! Great job, gentleman! Thank you Eller Services.

Highly recommend. Great local, family based company. Had to replace a large 22 ya old system. Out to quote in 2 days and completed within a week. Trane makes an awesome product. Service and equipment was explained in detail. I’ll update as I use the system.

Our AC quit working. When they first came out to look at it they said the motor was bad and the line was blocked somewhere. Said he couldn't do anything for us that day. No charge. Basically we needed a new motor or a whole new unit.

We opted for a whole new unit but when they came out to install it, they said the control board on the furnace was bad and that needed to be replaced, or the blowers wouldn't blow. Third time they come out, they replaced the control board BUT they discovered the entire furnace needed to be replaced because our humidifier had backed out a bunch of sludge into the furnace and fried everything inside.

Honestly it all stemmed from poor worksmanship when the house was built and the original unit was installed (about 10 years ago). In the end, we are happy with the service we received, we are glad they worked us through this entire process and explained everything in detail (my husband works a lot so I had to deal with much of this without him). Kevin is very knowledgeable. The guys were very honest and reasonable. Even the lady I spoke to on the phone was very patient and professional with me (I wish I remembered her name).

I just wish we would have known from the beginning about the sludge and that everything was going to have to be replaced versus this drawn out process. Why didn't the first guy catch that? Never saw the first guy again. But my air is working now and I know I won't have problems come this winter. I will definitely use them again if I ever have another problem!

Another excellent service was provided today. The technician, Joe, was thorough and explained everything that he was doing in checking and cleaning our furnace. He respected our home was very efficient. I also was pleased with the discounted charge for the service.

I have used Eller Services on a number of occasions. They always arrive as promised and do great quality work. They are my go to company for plumbing work of all kinds.

Charged an insane amount, during service call they promised an amount, but invoiced differently. When asked for clarification, they threatened, so rude. Pls stay away for this place.

Absolutely Amazing Man, I just had " Joe" come out and fix my furnace! To say an " Angel" walked through my door, does not even explain this Man! If anyone ever needs any Furnace/ A/C / plumbing please call
Eller ! This is my second experience with them, he succeeded in Service and genuine Honesty! So hard to
Find nowadays !!! Only one I will ever call!

Very professional company always a pleasure working with them and their crew

Eller Services was very accommodating, friendly and knowledgeable. They were quick to respond when I called for an estimate. They were very thorough and kept us informed of what they were doing and cost the whole time.