Hearthside Heating

My heat went out when the temperatures were in single digits. The company sent out a representative so quickly and worked on my heating system to solve the problem. What I appreciate was the fact they testing everything and narrowed down the problem. Went and purchased the part and came back and had it up and running. Also all the education was appreciated as well. My furnace is good but when it does need to be replaced I will be hiring Hearthside Heating.

Had them replace the fan motor and fan blade for central AC unit. Hearthside was prompt and courteous. Other HVAC places had a few days wait time, so I was happy that Hearthside could do the repair first thing the next day after my call. Their hourly labor rate is $85, comparable to other companies. Service call fee was $45. Others had a service charge of $85-98, which includes 15 minute to 1/2 hour diagnosis/labor. Joe took the time to review basic ongoing maintenance and was very helpful.

Ray and his crew of experts are the best. When you lose AC late Friday night. Temp 85 in house. They are there next day 8:00am. Joe ran tests. Able to replace part needed. Up and cooling again before 9:30. Ran other tests to make sure cooling system within guidelines. Never hard sell. What is needed and done right. Will always recommend Hearthside.

Last year I purchased a Fast-Stat from them for my thermostat. I contacted them about 5 weeks ago as I found out the fast-stat was defective and thus had to be removed. I spoke with Ray who stated the warranty is for a year (I was over a month from a year) but they will replace this without extra cost. They would have to order the part and would call me once its in to schedule date/time. I was happy about this.

A week went by and I contacted them for update. Spoke with receptionist who stated they were about to call me as the part just came in. She asked me about available times and because of both my husband and I working, morning times was not working. She said she will call me next day when service people are out to make time appt for that day.

I called her next day as I had not heard back. She now proceeds to act like she never had previous discussion with me. States that since this is a free service and I am not paying for it, they cant schedule me (Mind you, They agreed to do this). Stated They will just randomly call me same day service is out and have them come. I told her this would be impossible as someone has to be home for them to do anything and both my husband and I wont be home at certain times. She then states that since its my issue of not being available, try having maybe my mother or neighbor available (Yes "karen" let me have my mother who lives out of state come or my new neighbors who I dont know be available last minute. Ridiculous) She said they will try couple of times and eventually they can have a time that will work for me, but she cannot schedule something.

I told her its the most ridiculous thing I have heard. Why they cant just schedule something as other option means that it will never happen. How can we be available last minutes when we are at work. She did not care one bit and was rude in her responses. I agreed to wait and have them call me (as I obviously had no other option)

This review is now 3 weeks after that conversation with her. No phone call once since then! no attempt to provide service for which they agreed to do.

I will never again go through with them. Worst customer service I have experienced.

Hearthside Heating is the best heating and cooling company in Southeastern Michigan. My furnace stopped heating on the coldest day in February. I called Hearthside Heating and I am happy with their service.

Ray and his team saved the day when our air went out a few weeks ago. It's been such a hot summer and they got our fast and repaired the problem day of. Definitely recommend them!!

Joe was awesome and professional and very honest with what needed to be done. Fixed the ac quick and got it running with great rate. Highly recommended this company!!!

The most friendly and caring staff. Would not go anywhere else.

Great service.

Keep up the great work!