Royal Comfort

I have used RCM several times at a variety of properties. Office staff, installers and technicians have all been professional and courteous. My furnace quit on Friday evening before Christmas Eve and required a major part that had to be found Xmas Eve day. They got it at 9:30am in the snow blizzard and drove an hour to my house and had the furnace going by noon. They saved our Christmas as we had 16 people arriving Christmas Day. 5 star all the way!

They were very easy to communicate with and were able to install an entire new system within two weeks of our air conditioning going out. Al explained to pros/cons of doing repairs vs replacing out system (everything was from 1994) and we were able to make a confident choice to move forward quickly. System was installed quickly and correctly and we have no complaints!

Amazing service! Was able to get us on the schedule right away when our heat went out.

Called there two times looking for service, both times I was told "AL" had been sent the questions and never heard anything back. Should I call back a third time? I don't think so! Plenty of plumbers out there last checked.

Best in the business! Al and Carl are the best contractors I have ever had, and I say this as a maintenance person myself. These guys drove from Grand Rapids to Kalamazoo at 8pm to help my family out. Thanks guys for all your hard work!

Awesome, honest, and complete service!

Very friendly and professional company. Had barely any heat coming out of my vents and they fixed our issue quickly. They drove an hour away to come help us and were here on time. Definitely recommend this company.

After waiting 2 1/2 weeks for our dishwasher to be delivered they ended up being late to deliver it-which is fine- I get it, life happens. What is not fine was KAREN's attitude when I called to see what was going on! She was SO rude, never once apologized for her company being late on delivery, and made me feel like it was my fault by the end of the call. Terrible customer service!
The delivery guy-Braydon, however, was extremely nice. The very first words out of his mouth were an apology for being late, and he was very friendly and professional.
GREAT JOB BRAYDON you saved your company from getting a one star review!

I have never had a problem with them coming out to make sure that our residents are taken care of in a professional manner. They know our equipment and fix whenever possible not just try to push to replace everything. I would recommend them highly to anyone that needs a good mechanical contractor.

I was referred to Royal Comfort Mechanical from a relative of mine and I was not disappointed. We had a different technician than my family member had but the same excellent service. The thing I liked most was the integrity of the technician and his commitment to making it right that same day even though it meant driving an hour away to pick up a part. I would highly recommend this company to anyone in need of services.