Kroll Furnace Co Inc

We've been using Kroll Furnace for about 7 years for all HVAC needs (new furnace/AC, annual maintenance, no heat/no cold emergencies, etc.). We've been very pleased with them every time. They've been quick to come out when we needed them (same day), and very flexible when it was not urgent. Their technicians are all very courteous and knowledgeable, and have always given a fair/accurate estimate when requested. I guess it says a lot that I don't call anyone else when we need heat or AC service.

As usual, superb service and installation! We needed the furnace and AC replaced and they were thorough and efficient with the installation. The quote was complete, and explained well, without any push to buy. We've been calling on Kroll for nearly 30 years - never a complaint!

The office staff, estimator, and installers were friendly, professional and seemed to care about helping us out when our furnace suddenly died. One nice touch is that the installers took care to put down drop-cloths to prevent snow/dirt on our stairs, and they cared enough to clean up thoroughly afterward. I strongly recommend this company!

Responsive, good quality service 😎
They know their business and are good at it!
Competitively priced and will do it right!
Let’s all support our local businesses!
Nice Work !

I called Kroll today with some furnace issues. Their weekend crew called me back within 5 minutes and was at my house within 45 minutes. Great service, friendly staff, and reasonable price. I'll gladly call them again in the future (but hopefully I won't need to anytime, soon).

I have been working with Kroll Furnace for over 15 years and would highly recommend them . Their front office staff is a pleasure to work and always answered the phone. The technicians are incredibly knowledgable, professional, on time and willing to answer my questions. Love knowing I am working with a family owned, local business! Great work Kroll Furnace!

Unbelievable service from Kroll! We were stuck in a pinch and Marty walked us through it, we had our heat back on after one phone call! There is no reason to ever call anyone else for your heating and cooling needs besides Kroll, they are the absolute best! And ask for Marty ;)

Mitch and his guys showed up during the polar vortex to get my house converted over to natural gas. Nothing but professional and friendly. Can't say enough good words about the whole thing. I've dealt with a lot of contractors since we moved into our house a year ago and started renovating. Hands down the best experience from front to back was with Kroll. Thanks again! Stay warm!

Service man was not sure what caused boiler to fire, stop and fire again. Suggested we replace pilot sensor versus all parts related to this issue which would cost in excess of $600. Did as suggested and then learned the pilot sensor cost $400. On top of that this did not solve the issue. An expensive guess on his part. I googled the cost of a pilot sensor and discovered Kroll's cost was three times that of several parts suppliers. Called Kroll to complain and asked what it would cost to get this fixed right. Was told replacing pilot light part ($150) plus labor would do it. Googled part and it cost $50 from local supplier. Again a three times mark-up on parts. I feel ripped off.

Called because our air conditioner was down. Lawrence came the same day and provided great service, price was awesome, service was awesome. He talked me through the entire thing and we were up and running right away!