The Furnace Doctor

Was working on my computer at 9pm when my Ecobee notified me in a message that it noticed that it was calling for heat form our furnace but the inside temp had gone down (3) degrees over the last hour. I called the number for emergency service on the side of my furnace. I had to wait about 10 rings but someone did answer the phone. They took my information and assured that someone would call soon. About 5 mins later, the owner of Furnace Doctor (Mike) called and dedicated 20 minutes to help me debug the problem so that they could make a service call more effective. The next morning, Morgan arrived (genius savant) to verify all discussion points Mike and I had. What he found was a simple starter capacitor had gone bad but was prepared to replace the circulator fan that we thought was failing. Morgan finished the inspection and serviced the furnace even with me hovering with curiosity.Thanks guys for the excellent service call.

Mike and the Furnace Doctor team earn the highest honors; honest and dedicated, professional service and very fair prices make Furnace Doctor the best value for your heating/cooling HVAC needs! We highly recommend Mike and the Furnace Doctor!

The Furnace Doctor technician, Brian, was great today. This company is responsive, on time and, best of all, Brian completely understands our complicated (to me) Trane HVAC system and thermostats, took time to teach me and they did not overcharge for our service call. I highly recommend The Furnace Doctor!
Patricia/Forest Hills

Zero Stars. First of all, I never post bad reviews online. I originally purchased a home humidifier (one you attach to your furnace) for our new home. We had a new born daughter and didn’t want the air to be dry for her during her first winter. Paid for a new unit and year service. They were eager to call and install, then immediately collect money. For the follow up service (the one paid for) they never showed. Basically, our money and never heard back.

On top of that, Furnace Doctor never taught us how to operate the unit either. I then called a well known company to come and service. The service person told us Furnace Doctor never even turned on the water line to the humidifier. Basically, I paid for a unit that didn’t run all last winter.

On top of that, I learned Furnace Doctor installed a broken humidistat and had bad wiring throughout as well. I wish I was joking about all of this.

I would not recommend this company for any work. If you want to take a chance and pay this company for service, you’ll regret it like I did.

***UPDATE: In response your response, you’re right. I did call to schedule a service and NO ONE SHOWED UP on the scheduled appointment. I sat around waiting for two hours. Furthermore, when I DID CALL three times that day, no one in the office answered. Instead, your answering service assured I’d get a call back and I got nothing.

I woke up to my house at 58 degrees and couldn't get the furnace to turn on. In the middle of snowmaggedon, and extremely busy, they had a technician in the area that was at my house within an hour or so. It actually ended up being (one of?) the owner, Mike, who was a great guy, super knowledgeable, and stayed to look at a couple things with the duct work I had questions on as we recently moved into this house. Highly recommend these guys, and I will be using them for all of my HVAC needs going forward.

My Air conditioner unit was down for 3 days. During our hot and humid days. My friend recommend The Furnace Doctors. So I called The Furnace Doctors came out and inspected my Air conditioner unit and found the problem. All is fixed and my house is cool again and my furnace is safe to use this winter. Thanks to The Furnace Doctors! Thanks again! 😁

Heat went out early in the morning. The Furnace Dr. showed up right away and the heat was back on in an hour. Incredible customer service from the tech Morgan! I will be using them for any HVAC needs in the future.

Water Heater flooded the basement and within 24 hours I had a new Water Heater and HOT WATER in our house. Thanks for the quick, friendly service along with a great price. I'm going to use them to replace my HVAC Unit in the Spring also. Thanks FD.

Morgen was at our house in less than 30 minutes! He was professional and so helpful. He came right over even on a holiday, which meant a lot having a baby at home in the winter with the furnace down. Thank you so much!

With short notice Michael came out and was soo knowledgeable and niceI. Easily fixed my furnace. I definitely recommend the furnace doctor!!! Easy to make an appointment and work around schedules!!!