Nicholson Heating & Air Conditioning

From the office personnel to the repairman who originally came out, to Alex who provided the estimate, and lastly to John and Greg who installed my air conditioning system, everyone I interacted with at Nicholson Heating & Air Conditioning company was extremely helpful. John was incredibly patient with me and answered all of my questions in a way that was both intellectual and understandable. I would strongly recommend this firm to everyone!!

Our AC stopped blowing cool air. Our house quickly warmed up to an uncomfortable 82 degrees. I called Nicholson and was able to schedule an appointment the very next day. The service was professional, quick and reasonably priced. The tech explained everything and was able to replace a blown fuse. Exceptional and very reasonably priced. Thanks!!!!!

After calling a different company for the repair of our heater and failing to show up, the next day we tried Nicholson Heating & Air Conditioning and they sent out specialist. He was amazing. Replaced the thermostat and everything is now working efficiently. Fast and efficient friendly service. No complaints at all!

Not sure what happened. Saw lot of positive reviews for this contractor. Called to schedule a HVAC inspection. Even bought premium home service to take advantage of their membership benefits. But technician no-showed 3 times. No calls or heads up. Was told technician that was scheduled got laid off and other had an emergency twice. Upside, I was able to receive refund for service.

This company and their reviews are a scam. My AC broke down and I called them on Saturday. He charged me $250 service fee just to send a tech to have a look. That tech was actually a handyman who didnt know what he was doing. I told him that motor of my outside unit is not spinning so he instantly concluded that its a motor problem and slapped me with $80 diagnostic fee. Next day I was then charged 150$ for a new motor but my unit still didnt work after motor replacement so then he said it may be a switch problem and slapped me with another $80 diagnostic and $250 service and another $80 labor fee. At that point I refused to pay but still ended up with a broken until and lost close to $500

We had Nicholson Heating & Air Conditioning install our new air conditioning and furnace and Rex was very neat and did a great job. Our new system is working very efficiently. We were very much pleased with the explanations they gave us and would recommend them to anybody in need of quality service just as they did on our furnace and air conditioning. We were very satisfied.

I set up three different service appointments with Nicholson. The first appointment was essentially a no-show. I had given them my mobile number to call, they called my office number after hours to tell me they wouldn't be able to make the service call. They did reschedule for the next day and the technician was timely and professional.

Several months later, I set up a plumbing appointment. Seversl days after the appintment was set, they called to reachedule 2 weeks later. When the reacheduled appointment day arrived it was again a no-call, no-show. I called customer service the next 2-3 days and my message was passed on to a "manager."

One week after the service call had been scheduled, someone called me to say they no longer had a technician to provide the service. I told them to cancel the appointment and refund my one-year membership fee since I would not be using them again. I have not received any refund.

They only get two stars because the technician actually did a good job but the customer service of the call center and scheduling is beyond awful.

I was quoted a fair fee by Nicholson Heating & Air Conditioning after they quickly rectified the problem. They were cordial and considerate. I heartily endorse.

Nicholson Heating & Air Conditioning was here today to do our regular contract clean and he was pleasant, efficient and cleaned up everything when he was done. I am not good with names, but he has not been here before and did introduce himself, went right to work and let us know when he finished. No problems.

Rex is incredible! We have hired him to do work at our house and our rental property. He is very sincere, always available to discuss best solutions and even concerned about unnecessary services/fees. We will continue to use Nicholson Heating & Air Conditioning because of his commitment to offer a superior quality service!!